locked
Downloading Word Templates RRS feed

  • Question

  • Seems a lot of people have this problem, but everyone is unique.  Can't download templates, says I'm not valid, but validation goes through just fine.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {52865C70-29F7-4945-B0D4-086A146D5B20}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52865C70-29F7-4945-B0D4-086A146D5B20}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1735037405-1673841127-834525495</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 2133</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68VGU Ver. F.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080627000000.000000+000</Date></BIOS><HWID>68320500018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>864E88F61B12F0E</Val><Hash>tAf/6pfRUXrewKxsiNtx5RDrIHU=</Hash><Pid>81610-903-6726167-62781</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2275D6480122F10</Val><Hash>+aAKj46cYLcIU3ISLUk41JQKH0U=</Hash><Pid>81602-904-3069386-68259</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600021-02-1033-6001.0000-2922008
    Installation ID: 021020909960830482737765355544670823935823772046694354
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 44MV3
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MAAAAAAAAgABAAEAAQABAAAAAwABAAEAJJSmx/S0XsR8p5JY8vSAE7xlFHqsVgSH

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            APIC1303
      FACP            HP            FACP1303
      HPET            HP            VT-8237S
      MCFG            HP            OEMMCFG
      WDRT            HP            VT-8237S
      SLIC            HPQOEM        SLIC-MPC
      OEMB            HP            OEMB1303
      SSDT            HP         P001PM



    Sunday, January 11, 2009 3:37 PM

Answers

  • Hello Fierceman,


    Please uninstall the Microsoft Office Home and Student 2007. More than likely this version was preinstalled on your computer @ the time of purchase as a trial version. This should allow you to continue business as  normal :-).


    Take care,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, January 15, 2009 10:34 PM
    Tuesday, January 13, 2009 10:49 PM

All replies

  • Hello Fierceman,


    Please uninstall the Microsoft Office Home and Student 2007. More than likely this version was preinstalled on your computer @ the time of purchase as a trial version. This should allow you to continue business as  normal :-).


    Take care,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, January 15, 2009 10:34 PM
    Tuesday, January 13, 2009 10:49 PM
  • i'm having the same problem as above, have unistalled microsoft home and office and still unable to download templates on word. i have a office standard 2007.
    Friday, January 16, 2009 4:54 PM