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Not genuine product that is genuine ????????

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I purchased four separate copies of Office 2007 for all of our computers. The other three systems are fine, no problem (yet!) with non-genuine reports from the other three. All copies were purchased from the same supplier - software discount zone on 27th April 2009. I paid through Google Pay and received the discs (this is not a download copy).

I have completely uninstalled/reinstalled (incl H_Keys) from two different discs (using my software license key) - one of these discs is working perfectly on another computer without any Genuine issues...

If it is not genuine, then please explain why and then tell me how I go about sueing the supplier (I am not happy as this is affecting my business....).

Thanks for your help.

Here's my report:

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-WKQV7-8247X-CWPT3
Windows Product Key Hash: 3QNVwcgdt0fHZLBb+cRU5dkGT9o=
Windows Product ID: 76487-OEM-2254924-76857
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {5C65C21B-657E-419A-90E3-EC9B4F521A66}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5C65C21B-657E-419A-90E3-EC9B4F521A66}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CWPT3</PKey><PID>76487-OEM-2254924-76857</PID><PIDType>3</PIDType><SID>S-1-5-21-1986265836-3703024321-982436881</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx6100 MT(PE232ET)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786C1 v01.57</Version><SMBIOSVersion major="2" minor="3"/><Date>20040913000000.000000+000</Date></BIOS><HWID>33663D470184407D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Compaq dx6100 MT(PE232ET)</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8032469FFA0D86</Val><Hash>4/qE9Zw5lzqJjG59gb5zzwwTe2M=</Hash><Pid>89409-707-8408924-65856</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 9C19:Compaq Computer Corporation|1155C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|EAF8:Compaq Computer Corporation|11583:Compaq Computer Corporation|11583:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|EAF8:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

Friday, November 6, 2009 11:45 AM

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Hello The Ant Can,

Here is a snippet of your mgadiag report:

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Your HP/Compaq's current installation of Office Professional Plus 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).

Invalid VLK means that the product key used to install Office Professional Plus 2007 was never a genuine product key issued by Microsoft. This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

If you are an individual consumer or small businessperson and purchased this copy of Office Professional Plus 2007 from a seller thinking it was a retail license of Office normally sold to consumers or small businesspersons like you, then you should not have been sold Volume Licensing software and should certainly not have been given this invalid key by the seller. Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer for discounted or complimentary replacement of your nongenuine Office: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

It seems that a favorite tactic of software counterfeiters is to sell genuine-looking retail packages for Office Professional 2007 that have counterfeit discs inside that actually install a nongenuine copy of Office Professional Plus 2007, an edition of Office that is a volume licensing product only. Please visit www.howtotell.com to see samples of genuine Office software and samples of counterfeit copies of Office.

In order to participate in the Office Genuine Offer (see the FAQ link above) and apply for either the discounted Office Offer or the Complimentary Office Offer, you have to initiate the application by following the prompts that the Notifier Utility is displaying to "Learn More Online."

I would encourage you to run the mgadiag utility on each of the computers in your workplace that has an installation of Office (or Windows for that matter). If your copies of Office were purchased as you described in retail pakages, they should all report as Genuine in the OGA data section, and in the Other data section, they should not have a 700 series number in the Pid and should not have "14" reported as the Pid Type, which are values indicative of volume licensing software:
<Pid>89409-707-8408924-65856</Pid><PidType>14</PidType
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
- Marked as answer by Darin Smith MS Friday, November 6, 2009 9:07 PM
Friday, November 6, 2009 6:14 PM

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Not genuine product that is genuine ????????

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