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Not A genuine copy of Office RRS feed

  • Question

  • My Office programs were installed at the time of purchase at Best Buy. The only changes have been Updates provided by Microsoft. How is it possible that my software is not genuine after one year of use?
    • Moved by Carey FrischMVP Monday, February 8, 2010 6:44 PM Moved to relevant forum category (From:Genuine Benefits)
    Sunday, February 7, 2010 4:10 PM

Answers

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:10 PM
    Monday, February 8, 2010 6:46 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:10 PM
    Monday, February 8, 2010 6:46 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Friday, February 12, 2010 11:10 PM