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Office 2007 fails online validation (says Office is not genuine) RRS feed

  • Question

  •  

    Hello,

    We have an Office 2007 Enterprise (HUP-academic) that has been activated, and keep getting Validation failures in Office Online or other online tools.

    We've tried the online support here: http://www.microsoft.com/genuine/diag/
    but with no luck. Validation still fails.

    Would appreciate your help.

    Here is the data from MGA:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6BYQ-QD9H2-XB3XY
    Windows Product Key Hash: N1cfhz0bu7MrHP36vAasO0PFYp0=
    Windows Product ID: 76487-024-6940126-22260
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XB3XY</PKey><PID>76487-024-6940126-22260</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-1614895754-2146946837</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award
    Software International,
    Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20050716000000.000000+000</Date></BIOS><HWID>7AA7328701844066</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem
    Standard
    Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>
    <Software><Office><Result>100</Result><Products><Product
    GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Enterprise
    2007</Name><Ver>12</Ver><Val>B99A67F71AC6F73</Val><Hash>lrD+PyVW00f9VFO0U7+VvWacd24=</Hash><Pid>81599-953-1299696-65654</Pid><PidType>1</PidType></Product><Product
    GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Visio Professional
    2007</Name><Ver>12</Ver><Val>A816366E671A775</Val><Hash>HJSW+mMHV0K94LwuVIDh9AZJhUA=</Hash><Pid>84890-954-0171023-63782</Pid><PidType>1</PidType></Product></Products><Applications><App
    Id="15" Version="12" Result="100"/><App Id="16" Version="12"
    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
    Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
    Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
    Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1"
    Version="12" Result="100"/><App Id="BA" Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 

    and:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6BYQ-QD9H2-XB3XY
    Windows Product Key Hash: N1cfhz0bu7MrHP36vAasO0PFYp0=
    Windows Product ID: 76487-024-6940126-22260
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XB3XY</PKey><PID>76487-024-6940126-22260</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-1614895754-2146946837</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award
    Software International,
    Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20050716000000.000000+000</Date></BIOS><HWID>7AA7328701844066</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem
    Standard
    Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>
    <Software><Office><Result>100</Result><Products><Product
    GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Enterprise
    2007</Name><Ver>12</Ver><Val>B99A67F71AC6F73</Val><Hash>lrD+PyVW00f9VFO0U7+VvWacd24=</Hash><Pid>81599-953-1299696-65654</Pid><PidType>1</PidType></Product><Product
    GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Visio Professional
    2007</Name><Ver>12</Ver><Val>A816366E671A775</Val><Hash>HJSW+mMHV0K94LwuVIDh9AZJhUA=</Hash><Pid>84890-954-0171023-63782</Pid><PidType>1</PidType></Product></Products><Applications><App
    Id="15" Version="12" Result="100"/><App Id="16" Version="12"
    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
    Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
    Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
    Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1"
    Version="12" Result="100"/><App Id="BA" Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 

    Thursday, July 3, 2008 6:00 AM

Answers

  •  

    Maya S,

     

    Thank you for re-running the mga diagnostic tool.  Unfortunately the same results came up, which shows no office products on the system and makes it difficult for us to determine if the office products are genuine or not. 

     

    In the meantime,  please visit the Home Use Program here at

    https://hup.microsoft.com/ under common questions and contact information to see if those resources can be helpful.

     

    Lori MS

     

     

    Monday, July 7, 2008 5:52 PM

All replies

  • Maya S,

     

    Our analysis tool is not picking up any Office products on the system.

     

    Please try running the diagnostic tool again and repost.

     

    There is support for the Home User Program as well that I can provide if you would like to contact them.

    https://oms.one.microsoft.com/tc/cr_information/hup_contactus.htm

     

    Lori MS

     

    Thursday, July 3, 2008 6:13 PM
  • Hi Lori,

    This is the information from the tool. I do not understand much, but I can see Office products, such as Office Enterprise 2007 and Visio 2007.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6BYQ-QD9H2-XB3XY
    Windows Product Key Hash: N1cfhz0bu7MrHP36vAasO0PFYp0=
    Windows Product ID: 76487-024-6940126-22260
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XB3XY</PKey><PID>76487-024-6940126-22260</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-1614895754-2146946837</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award
    Software International,
    Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20050716000000.000000+000</Date></BIOS><HWID>7AA7328701844066</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem
    Standard
    Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>
    <Software><Office><Result>100</Result><Products><Product
    GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Enterprise
    2007</Name><Ver>12</Ver><Val>B99A67F71AC6F73</Val><Hash>lrD+PyVW00f9VFO0U7+VvWacd24=</Hash><Pid>81599-953-1299696-65654</Pid><PidType>1</PidType></Product><Product
    GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Visio Professional
    2007</Name><Ver>12</Ver><Val>A816366E671A775</Val><Hash>HJSW+mMHV0K94LwuVIDh9AZJhUA=</Hash><Pid>84890-954-0171023-63782</Pid><PidType>1</PidType></Product></Products><Applications><App
    Id="15" Version="12" Result="100"/><App Id="16" Version="12"
    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
    Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
    Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
    Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1"
    Version="12" Result="100"/><App Id="BA" Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6BYQ-QD9H2-XB3XY
    Windows Product Key Hash: N1cfhz0bu7MrHP36vAasO0PFYp0=
    Windows Product ID: 76487-024-6940126-22260
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:
    <GenuineResults><MachineData><UGUID>{2A136553-02CD-43C5-A9F6-E8A99BE9B5CC}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XB3XY</PKey><PID>76487-024-6940126-22260</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-1614895754-2146946837</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award
    Software International,
    Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2"
    minor="3"/><Date>20050716000000.000000+000</Date></BIOS><HWID>7AA7328701844066</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem
    Standard
    Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>
    <Software><Office><Result>100</Result><Products><Product
    GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Enterprise
    2007</Name><Ver>12</Ver><Val>B99A67F71AC6F73</Val><Hash>lrD+PyVW00f9VFO0U7+VvWacd24=</Hash><Pid>81599-953-1299696-65654</Pid><PidType>1</PidType></Product><Product
    GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Visio Professional
    2007</Name><Ver>12</Ver><Val>A816366E671A775</Val><Hash>HJSW+mMHV0K94LwuVIDh9AZJhUA=</Hash><Pid>84890-954-0171023-63782</Pid><PidType>1</PidType></Product></Products><Applications><App
    Id="15" Version="12" Result="100"/><App Id="16" Version="12"
    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
    Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
    Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
    Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1"
    Version="12" Result="100"/><App Id="BA" Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Sunday, July 6, 2008 6:21 AM
  •  

    Maya S,

     

    Thank you for re-running the mga diagnostic tool.  Unfortunately the same results came up, which shows no office products on the system and makes it difficult for us to determine if the office products are genuine or not. 

     

    In the meantime,  please visit the Home Use Program here at

    https://hup.microsoft.com/ under common questions and contact information to see if those resources can be helpful.

     

    Lori MS

     

     

    Monday, July 7, 2008 5:52 PM