Can't send email from CRM RRS feed

  • Question

  • HI,

    Experiencing some trouble on a CRM-solution. When users are trying to send email from the CRM 4.0, the email is not sent. And are getting one of two "errors":

    1. The message delivery failed. It must be resubmitted for any further processing.
    2. This message has not yet been submitted for delivery CRM 4.0

    Looked in to the event log of the exchange server where the email router is installed. Every second, the same error message is posted several times:

    The description for Event ID 0 from source MSCRMEmail cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    #27938 - An error occurred while checking for e-mail messages to process in mailbox email@email.com. System.Net.WebException: The remote server returned an error: (404) Not Found.

    at System.Net.HttpWebRequest.GetResponse()

    at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.SubmitXmlCommand(HttpWebRequest httpWebRequest, String body)

    at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.RetrieveMessage(ServiceLogger serviceLogger)

    at Microsoft.Crm.Tools.Email.Providers.ExchangeWebDavConnector.RetrieveMessage(Object id, ServiceLogger serviceLogger)

    at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.RetrieveNextMessageInternal()

    at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.RetrieveNextMessage()

    at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

    Could anyone help me out?


    Thursday, August 26, 2010 1:03 PM


  • Make sure you email server is added to the PrivUserGroup in AD.


    Also open the CRM Email Router Config manager and Load all your settings again then publish.

    MSCRM Bing'd - http://bingsoft.wordpress.com
    Thursday, August 26, 2010 1:22 PM