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Office 2007 Enterprise Genuine Validation With Win 7 RRS feed

  • Question

  • I have Office 2007 Enterprise that has been working without issues. After I installed Win 7 Enterprise RTM, I started getting 
    "Microsoft Office is Not Genuine errors." I ran the diagnostic test program and it showed that there was an issue.

    I edited the registry and removed the appropriate registry entries. When I re-opend any Office product, I got the prompt to enter the key. After I entered the key, I ran the diagnosting test program and it completed with out errors and showed I had a valid copy of Office 2007.

    The problem is the next day, I got the same error, edited the registry, entered the key, and everthing was OK again. The next day, the problem resurfaced - just like Groundhog Day.

    This issue only started after I installed Windows 7 Enterprise edition RTM. Has anyone else seen this problem? Do you have suggestions on what to try next? I am running out of ideas........
    • Changed type Carey FrischMVP Wednesday, October 14, 2009 10:11 PM Comment -> Question
    Wednesday, October 14, 2009 8:07 PM

Answers

  • Hello AJSJR,

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft


    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Enterprise 2007 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit maerials, you may qualify for the Office Complimentary Offer r for the ffice Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    If your use of this Volume Licensing edition of Office Enterprise 2007 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:14 PM
    Thursday, October 15, 2009 8:14 PM

All replies

  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Wednesday, October 14, 2009 10:16 PM
  • Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH

    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=

    Windows Product ID: 00392-918-5000002-85138

    Windows Product ID Type: 1

    Windows License Type: KMS Client

    Windows OS version: 6.1.7600.2.00010100.0.0.004

    ID: {91B958D4-BB92-407F-BE58-3B0473687EBE}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{91B958D4-BB92-407F-BE58-3B0473687EBE}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85138</PID><PIDType>1</PIDType><SID>S-1-5-21-2435200932-4241786303-1285705550</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090731000000.000000+000</Date></BIOS><HWID>06BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65731</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel

    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00392-00170-918-500000-03-1033-7600.0000-2832009

    Installation ID: 011831226261339384881650492693847013314425317855797351

    Partial Product Key: HVTHH

    License Status: Initial grace period

    Time remaining: 36600 minute(s) (25 day(s))

    Remaining Windows rearm count: 4

    Trusted time: 10/15/2009 10:29:19 AM

    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEA6GH2HYPSFGEa1l7v/pZg26qeTBBGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name        OEMID Value    OEMTableID Value

      APIC                           DELL                M09   

      FACP                         DELL                M09   

      HPET                          DELL                M09   

      MCFG                         DELL                M09   

      ____                           DELL                M09   

      ASF!                           DELL                M09   

      TCPA                                                 

      SLIC                           DELL                M09   

      SSDT                         PmRef              CpuPm

     

     

    Thursday, October 15, 2009 3:51 PM
  • Hello AJSJR,

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft


    The report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Enterprise 2007 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit maerials, you may qualify for the Office Complimentary Offer r for the ffice Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    If your use of this Volume Licensing edition of Office Enterprise 2007 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:14 PM
    Thursday, October 15, 2009 8:14 PM
  • Your answer has a couple of problems. Please read the original post.

    This is not actually a blocked VLK. This is on one of my work computers and I know that this is a valid license. . I have the same key on other systems and do not get an error. When I repace the key on the failing notebook and rerun the Genuine Advantage Diagnostics, I get a validation statue of "100 Genuine. " After some period of time (more than 5 hours), I get a ""Microsoft Office is Not Genuine" message and when I rerun the Genuine Advantage Diagnostics I get the 103 Blocked VLK message.  

    This only started happening immediatly after I installed Win 7 Enterprise RTM. 

    Why is the status changing from 100 to 103 without any changes to the notebook?  If you want to give me a method of contacting you off-line, I can give you more information. This is a valid license with more than 50K users and if is being flagged erroniously.
    Thursday, October 15, 2009 9:01 PM