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Telling me that my windows not genuine RRS feed

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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {0E009AEE-73C4-4784-AA38-84810FBB09B5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E009AEE-73C4-4784-AA38-84810FBB09B5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VHKDH</PKey><PID>89576-OEM-7742611-62316</PID><PIDType>2</PIDType><SID>S-1-5-21-271580152-800506635-445001554</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>TravelMate 5720                </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.34          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS><HWID>B3323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>AB0871B877AE33A</Val><Hash>cCI5tWGGeSXrALptiNx1FmiTPn8=</Hash><Pid>89451-413-4798635-66371</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00154-426-162316-02-1033-6002.0000-2932011
    Installation ID: 001093490530698260763311463406054066673750147280554421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VHKDH
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJT00mTQRrdUOUaD/JC4pOgW8vRAmcqIKvWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   ACRSYS  ACRPRDCT
      ASF!   OEMID   OEMTBL 
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    Thursday, October 20, 2011 12:07 PM

Answers

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    "nutty68" wrote in message news:70916941-f26b-4282-9ac3-33ca683a5e93...

    Ok done

    After the scan it said:windows resource protection did not find any integrity violoation.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

     

     

    debbie

    There is something here I am not seeing, or you have a very strange case.
    I can only suggest that you try telephone activation of the COA Key, and then see if they can fix things there.
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     
    If they can’t help, then try WGA Support and point them at this thread, so that you don’t have to go through everything again.
    WGA Support can be found here-
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 2:25 PM
    Moderator

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    "nutty68" wrote in message news:98adf77b-0a2c-49d4-badf-48f127fdf866...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

     

    Other data-->
    SYSTEM><Manufacturer>Acer           </Manufacturer><Model>TravelMate 5720                </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.34          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: VHKDH
    License Status: Notification
    Notification Reason: 0xC004F063.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes          
      SLIC   ACRSYS  ACRPRDCT

     

    The indications are that your Licensing Store is corrupted.
    Please try the below steps to recreate the Store with the correct data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 20, 2011 6:32 PM
    Moderator
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    Hi Noel

     

    Thanks for the help and coming back to me.

    I did the whole process as you said and nothing changed so I started again and  when I do step 7 and push enter this is the message I get “A duplicate file name exists or the file cannot be found.”

     

    Please help

    Debbie

    debbie
    Thursday, October 20, 2011 7:27 PM
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    That is completely to be expected, since the filename was created teh first time you ran the procedure, and cannot be overwritten without extra privileges.

    Please post your new MGADiag report.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 20, 2011 8:08 PM
    Moderator
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    That is completely to be expected, since the filename was created teh first time you ran the procedure, and cannot be overwritten without extra privileges.

    Each time you re-try those steps, you need to change step #7 from "Type: rename tokens.dat tokens.bar" to "Type: rename tokens.dat tokens.bar2" or "Type: rename tokens.dat tokens.bar3" or so on.

    But as Noel says, you should post another Diagnostic Report first so we can see if anything has changed.

    Darin MS
    Thursday, October 20, 2011 9:43 PM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {0E009AEE-73C4-4784-AA38-84810FBB09B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E009AEE-73C4-4784-AA38-84810FBB09B5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VHKDH</PKey><PID>89576-OEM-7742611-62316</PID><PIDType>2</PIDType><SID>S-1-5-21-271580152-800506635-445001554</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>TravelMate 5720                </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.34          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS><HWID>B3323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>AB0871B877AE33A</Val><Hash>cCI5tWGGeSXrALptiNx1FmiTPn8=</Hash><Pid>89451-413-4798635-66371</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00154-426-162316-02-1033-6002.0000-2932011
    Installation ID: 001093490530698260763311463406054066673750147280554421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VHKDH
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJT00mTQRrdUOUaD/JC4pOgW8vRAmcqIKvWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   ACRSYS  ACRPRDCT
      ASF!   OEMID   OEMTBL 
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

     

    debbie
    Sunday, October 23, 2011 6:51 AM
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    Did the system not ask you to enter a Product Key?

    It seems that the OS is unable to find the proper licenses for the OEM_SLP Key in use, so you need to change the Key to the one on your COA sticker on the machine's case - use the Change Product Key link at the bottom of the System Properties page.

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 7:04 AM
    Moderator
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    Sorry about that I hope this is the right one ;-)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {0E009AEE-73C4-4784-AA38-84810FBB09B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E009AEE-73C4-4784-AA38-84810FBB09B5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VHKDH</PKey><PID>89576-OEM-7742611-62316</PID><PIDType>2</PIDType><SID>S-1-5-21-271580152-800506635-445001554</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>TravelMate 5720                </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.34          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS><HWID>B3323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>AB0871B877AE33A</Val><Hash>cCI5tWGGeSXrALptiNx1FmiTPn8=</Hash><Pid>89451-413-4798635-66371</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00154-426-162316-02-1033-6002.0000-2962011
    Installation ID: 001093490530698260763311463406054066673750147280554421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VHKDH
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJT00mTQRrdUOUaD/JC4pOgW8vRAmcqIKvWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   ACRSYS  ACRPRDCT
      ASF!   OEMID   OEMTBL 
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    debbie
    Sunday, October 23, 2011 7:18 AM
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    "nutty68" wrote in message news:3b1f2f7f-5148-43c0-a2e3-c9936b26b1ff...

    Sorry about that I hope this is the right one ;-)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

     

     

    debbie
     
     
    Nope – the Key is still the same
    What are the last five characters of the Key you are entering? (NOT the whole Key – or it may get blocked)
    It’s no use using one that you found with a programmatic tool like Belarc or Magical JellyBean. – all they will find is the existing manufacturer’s Key.
    You MUST use the one from the COA sticker.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 7:23 AM
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    me again

    The code is

    Is the COA sticker the microsoft sticker on the bottom of the laptop?

     

    debbie
    • Edited by nutty68 Sunday, October 23, 2011 8:29 AM
    Sunday, October 23, 2011 7:32 AM
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    "nutty68" wrote in message news:01a591f9-4993-43c9-a0c7-20f3d86f623a...

    me again

    The code is -VHKDH.

    Is the COA sticker the microsoft sticker on the bottom of the laptop?

     

    debbie
     
    The Key you posted is the OEM Key that is used by the manufacturer – not the one from your COA sticker (which IS – as I said - on the machine’s case).
     
    You need to use the one from the sticker.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 7:49 AM
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    OK _ I take that back....

    There's something very screwy going on here!

     

    PLEASE edit out your Key from that last post, as it appears to be a proper COA Key, but for whatever reason your system is not seeing it as such.

     

    You then need to repeat the recreation of the licensing store  - I've modified the instructions so that they should work

     

    Please try the below steps to recreate the Store with the correct data.

    1) Click on Start, then All Programs, then Accessories

    3) Right-click on the Command Prompt  and select 'Run as Administrator'

    4) You should have a Window coming up, with a prompt that reads 'C:\Windows\System32'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type:

    cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar6
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 8:01 AM
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    "Noel D Paton" wrote in message news:dd6c64ee-2fc8-4599-a3e2-e23cc4ab2dfe...

    OK _ I take that back....

    There's something very screwy going on here!

     

    PLEASE edit out your Key from that last post, as it appears to be a proper COA Key, but for whatever reason your system is not seeing it as such.

     

    You then need to repeat the recreation of the licensing store  - I've modified the instructions so that they should work

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
     
    Me again :)
     
    I think I may see what the problem is – for what version and edition of Windows is the computer licensed, according to the COA sticker on the case?
    It *should* be Vista Business. If it’s anything else, then you have a problem – or you upgraded to Business edition somehow, and need to use the Key from that upgrade, not the Key from the COA sticker.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 8:18 AM
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    Ok

    i sent my computer to Dial A Nerd as the OS was faulty. Is it possible that they loaded the wrong Windows?

    Do you still want me to do the process you just sent me?

    debbie
    Sunday, October 23, 2011 8:32 AM
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    "nutty68" wrote in message news:27bb0066-8974-4b8d-b9ee-e201de6e9bc0...

    Ok

    i sent my computer to Dial A Nerd as the OS was faulty. Is it possible that they loaded the wrong Windows?

    Do you still want me to do the process you just sent me?

    debbie
     
     
    Distinctly possible!
    What EXACTLY does it say on the COA sticker? – but please DON’T post the Key!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 8:41 AM
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    The sticher is a bit fadded, what I can make out, Windows Vista Buisness SP1

    The code is as I told you. there is Bar code  0015426162316 on it and another no, X14-39713

    Does this help?

    debbie
    Sunday, October 23, 2011 8:58 AM
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    "nutty68" wrote in message news:d04c8ebe-7b0b-4964-936e-3219c573853c...

    The sticher is a bit fadded, what I can make out, Windows Vista Buisness SP1

    The code is as I told you. there is Bar code  0015426162316 on it and another no, X14-39713

    Does this help?

    debbie
     
     
    Odd – all that is correct, but the Key is being declared as an OEM_SLP key.
     
    Let’s try this....
    Change the Key to this one (which is the Acer OEM_SLP Key for Business)
    2TJTJ-C72D7-7BCYH-FV3HT-JGD4F
    and see what happens,
    It **may** self-activate, or it may complain that activation is denied.
    If it self-activates, then fine. – post another MGADiag report.
    If activation is denied, change the Key back to the one on the sticker, and post another MGADiag report.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 9:06 AM
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    Ok I did the first one and it was denied. so i use the code from the sticker and run the MDA again

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {0E009AEE-73C4-4784-AA38-84810FBB09B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E009AEE-73C4-4784-AA38-84810FBB09B5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VHKDH</PKey><PID>89576-OEM-7742611-62316</PID><PIDType>2</PIDType><SID>S-1-5-21-271580152-800506635-445001554</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>TravelMate 5720                </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.34          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS><HWID>B3323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>AB0871B877AE33A</Val><Hash>cCI5tWGGeSXrALptiNx1FmiTPn8=</Hash><Pid>89451-413-4798635-66371</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00154-426-162316-02-1033-6002.0000-2962011
    Installation ID: 001093490530698260763311463406054066673750147280554421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VHKDH
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJT00mTQRrdUOUaD/JC4pOgW8vRAmcqIKvWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   ACRSYS  ACRPRDCT
      ASF!   OEMID   OEMTBL 
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    debbie
    Sunday, October 23, 2011 9:22 AM
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    "nutty68" wrote in message news:61b05d67-0f51-4aa2-b8e7-592c1ae6aad8...

     

    Ok I did the first one and it was denied. so i use the code from the sticker and run the MDA again

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

     

    debbie
     
     
    This is silly – there must be file corruption somewhere that isn’t showing in the report, for some reason.
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 9:30 AM
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    Ok done

    After the scan it said:windows resource protection did not find any integrity violoation.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {0E009AEE-73C4-4784-AA38-84810FBB09B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0E009AEE-73C4-4784-AA38-84810FBB09B5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VHKDH</PKey><PID>89576-OEM-7742611-62316</PID><PIDType>2</PIDType><SID>S-1-5-21-271580152-800506635-445001554</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>TravelMate 5720                </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.34          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS><HWID>B3323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>AB0871B877AE33A</Val><Hash>cCI5tWGGeSXrALptiNx1FmiTPn8=</Hash><Pid>89451-413-4798635-66371</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: e12dd57d-07d5-4f64-9139-a92489a626b0
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00154-426-162316-02-1033-6002.0000-2962011
    Installation ID: 001093490530698260763311463406054066673750147280554421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VHKDH
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJT00mTQRrdUOUaD/JC4pOgW8vRAmcqIKvWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   ACRSYS  ACRPRDCT
      ASF!   OEMID   OEMTBL 
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    debbie
    Sunday, October 23, 2011 12:39 PM
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    "nutty68" wrote in message news:70916941-f26b-4282-9ac3-33ca683a5e93...

    Ok done

    After the scan it said:windows resource protection did not find any integrity violoation.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YTFQX-8BQVT-VHKDH
    Windows Product Key Hash: A8lqpwH8mbYt5bcANREiAX7KNTI=
    Windows Product ID: 89576-OEM-7742611-62316
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

     

     

    debbie

    There is something here I am not seeing, or you have a very strange case.
    I can only suggest that you try telephone activation of the COA Key, and then see if they can fix things there.
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     
    If they can’t help, then try WGA Support and point them at this thread, so that you don’t have to go through everything again.
    WGA Support can be found here-
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 2:25 PM
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    Hi Noel,

    Ok I have sent the request to the http you advise. Lets hope they can help.

    Just want to say thanks for all your effort.

    Nutty debbie

    debbie
    Monday, October 24, 2011 3:18 PM
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    "nutty68" wrote in message news:e0ad7802-822b-49f9-82a3-7675adae1314...

    Hi Noel,

    Ok I have sent the request to the http you advise. Lets hope they can help.

    Just want to say thanks for all your effort.

    Nutty debbie

    debbie
     
     
    Good luck! – please let us know what happens, as it appears that we may have another instance coming along!
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 24, 2011 3:25 PM
    Moderator