locked
Split Post RRS feed

  • Question

  • Stephen - I have the same problem. I can't log on to my computer. I got here through the MS help program for an invalid product key. I did as you told DMAN and got the output belwo. Note that the partial product key shown does not match the one on the label on the back of my computer. 

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {9D547EA2-3131-4D67-BC9F-10B430C9A4E7}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: T:20081027175656873-K:20080807171427582-M:20080823095509795-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9D547EA2-3131-4D67-BC9F-10B430C9A4E7}</UGUID><Version>1.7.0110.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-430278183-2791713437-3591342387</SID><SYSTEM><Manufacturer>EMACHINES</Manufacturer><Model>W5233</Model></SYSTEM><BIOS><Manufacturer>945GCT-M3</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070503000000.000000+000</Date></BIOS><HWID>3E303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B40B3DB49407ECE</Val><Hash>Oivqu/oOGNKOqwGqBVWBrAyVMV0=</Hash><Pid>81599-871-5481836-65601</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJQCFAxXIiZk9ap2SOSsYpb78vSKB2R+rFaA1w==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist


     

    • Split by Stephen Holm Tuesday, October 28, 2008 12:29 AM splitting post
    Monday, October 27, 2008 10:39 PM

Answers

  • Kirk,

    The last 15 digits of your product key displayed in the MGA Diagnostic results indicate this is an OEM SLP product key for Gateway Computers. The problem I noticed is identified below the File Scan Data which indicates you have a EMachine Model W5233. Did you purchase this computer new or where did you purchase the system? Currently your system is non-genuine status. The best avenue you can take is to contact EMachine and request them to send you a system recovery media disc for the exact model system you currently have. 


    Thank you,

    Stephen Holm, MS
    WGA Foru Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 28, 2008 12:37 AM
    Tuesday, October 28, 2008 12:37 AM
  • HEY Kirk,

    Thank you for getting back with us :-).  Curious have you ever turned your EMachine serviced by a service center or local shopf for any reason whatsoever? 
    There are situations which can cause Vista to become non-genuine. Let me give one example.  Customers who have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. Hopefully this may provide you with more insight. 

    Currently your best option is to contact EMachine Technical Support 
    http://www.emachines.com/support/options.html or call (408) 273-0888.  Next you want to request the Recovery Software Media for the make and model of your system. Also Kirk please ensure you back up all of your data on the computer because you will have to peform a complete system reformatting. Emachine Technical support will be able to provide you with this assistance.  Let me provide you the following documents as well.


    How to install Windows Vista
    http://support.microsoft.com/kb/918884


    Windows Vista Discussion News Groups
    http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx


    Windows Help and How To

    http://windowshelp.microsoft.com/Windows/en-US/default.mspx



    Take care Kirk and I hope this additional information will help you resolve the problem :-).


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 29, 2008 1:52 AM
    Wednesday, October 29, 2008 1:52 AM

All replies

  • Kirk,

    The last 15 digits of your product key displayed in the MGA Diagnostic results indicate this is an OEM SLP product key for Gateway Computers. The problem I noticed is identified below the File Scan Data which indicates you have a EMachine Model W5233. Did you purchase this computer new or where did you purchase the system? Currently your system is non-genuine status. The best avenue you can take is to contact EMachine and request them to send you a system recovery media disc for the exact model system you currently have. 


    Thank you,

    Stephen Holm, MS
    WGA Foru Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 28, 2008 12:37 AM
    Tuesday, October 28, 2008 12:37 AM
  • Stephen,

    Thanks for the quick reply. Just to clarify, the last 15 digits (ending in DR9M6) shown as the Windows Product Key on the File Scan Data are not the last 15 digits shown on the Windows product label on the back of my machine - if that matters. I purchased the eMachines W5233 as you stated from WalMart earlier this year so not sure why it suddenly lost validation. I'm not a hacker and wouldn't even know where to start so not sure what caused the "crash". If you know of no other solutions I'll try contacting eMachines for a recovery disk as you suggested - will I lose all data on my comouter when I run the recovery disk?

    Thanks!

    Kirk 
    Tuesday, October 28, 2008 1:05 AM
  • HEY Kirk,

    Thank you for getting back with us :-).  Curious have you ever turned your EMachine serviced by a service center or local shopf for any reason whatsoever? 
    There are situations which can cause Vista to become non-genuine. Let me give one example.  Customers who have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. Hopefully this may provide you with more insight. 

    Currently your best option is to contact EMachine Technical Support 
    http://www.emachines.com/support/options.html or call (408) 273-0888.  Next you want to request the Recovery Software Media for the make and model of your system. Also Kirk please ensure you back up all of your data on the computer because you will have to peform a complete system reformatting. Emachine Technical support will be able to provide you with this assistance.  Let me provide you the following documents as well.


    How to install Windows Vista
    http://support.microsoft.com/kb/918884


    Windows Vista Discussion News Groups
    http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx


    Windows Help and How To

    http://windowshelp.microsoft.com/Windows/en-US/default.mspx



    Take care Kirk and I hope this additional information will help you resolve the problem :-).


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, October 29, 2008 1:52 AM
    Wednesday, October 29, 2008 1:52 AM