IN CRM 2011: when a Case to serviceActivity mapping? RRS feed

  • Question

  • Hello,

    We added a new lookup field to service activity entity and when ever a service activity is created from case (by clicking ribbon on the "Add" tab of Case entity) we want information from case to be propagated from case to service activity. 

    I cant find the mapping between case and service activity. Please advice.


    Tuesday, January 6, 2015 10:59 PM

All replies

  • Create a new 1:N relationship from the Case entity to the Service Activity and the mappings option will be available.

    Regards, Donna

    Thursday, January 15, 2015 9:05 PM