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Windows Vista is saying it is not Genuine but it came pre-installed with my laptop

    Question

  • Can someone please help me,  I have had my Hp Pavilion Laptop for 2 years now and today an activate windows pop up keeps coming up on my taskbar. I also have windows vista and it was pre-installed on my laptop. When I go to my computer and click properties a product id is there in the system information but it says I need to active now. I have restored my computer 2 times and it has not resolved the issue. Another issue is that the sticker at the bottom of my laptop with my product key has faded (I have had my laptop for 2 years). I have downloaded the Microsoft Genuine Advantage Diagnostic Tool and these are the results.

    Thankyou, I would really appreciate any help.






    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {370C528B-4FA0-41D0-8DEC-C7FB0ADF00DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 102
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{370C528B-4FA0-41D0-8DEC-C7FB0ADF00DE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2594220810-3973966531-724987989</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081029000000.000000+000</Date></BIOS><HWID>2B313507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>767BAB59C803F1A</Val><Hash>h1zp1jUanuPhwu1ftprYWW8ks10=</Hash><Pid>81602-909-7232626-68260</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>4E65F49E190C25C</Val><Hash>FoiesQjlV6o8PkFu/EBKrhYGegc=</Hash><Pid>89451-302-3144135-66571</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-1072009
    Installation ID: 021855327263740986144284199963991274011350481285638032
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEAJJTuyVAe4sUyi6Qj8vRE2BpEsPYK+axWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

    Tuesday, July 5, 2011 12:44 PM

Answers

  • "Louisa11" wrote in message news:98c355bc-806c-48a9-a02c-1e974a8d3623...

    Can someone please help me,  I have had my Hp Pavilion Laptop for 2 years now and today an activate windows pop up keeps coming up on my taskbar. I also have windows vista and it was pre-installed on my laptop. When I go to my computer and click properties a product id is there in the system information but it says I need to active now. I have restored my computer 2 times and it has not resolved the issue. Another issue is that the sticker at the bottom of my laptop with my product key has faded (I have had my laptop for 2 years). I have downloaded the Microsoft Genuine Advantage Diagnostic Tool and these are the results.

    Thankyou, I would really appreciate any help.






    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081029000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table

    For some reason your PC is unable to properly read the BIOS SLIC table on which it depends to properly self-activate the OEM_SLP Key in use.
    The solution is normally to change the Product Key to the one on your COA Sticker on the case of the machine, using the Change Product Key link at the bottom of the System Properties page - and then you would need to activate it by telephone.
     
    You say that you've 'restored' the computer twice in an effort to fix this? - when you use that term it can mean two things -
    1) you used System Restore to go back to a time when the system was OK
    2) You used the manufacturer's Recovery system to put the machine back to ex-factory status.
     
    If you mean the former, then I'm not too surprised that that did not fix the problem.
    If the latter, then you have a more serious problem, as it may mean that the BIOS itself is corrupted.
    What is the EXACT model number (the serial number would be useful as well) of your machine? This will help me check to see if there is a Vista-compliant BIOS update available for your machine.
     
    Unfortunately, if you can't read the COA Sticker for the Product Key (use a bright light and a magnifier), then your only option is to either fix the BIOS (if it is actually a problem with the BIOS) or a Factory Recovery (which means backing up all your data to external storage, doing the recovery, and then reinstalling all your applications and restoring the data).
    Manufacturer's do not keep a record of which Key was shipped on which computer (it would be nice, but very insecure), so it's no use asking them for it - and I don' believe that they can issue new Keys for Vista either.
    The only other option would be to purchase a new Windows (or other OS) License, and install that to replace your current installation.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 1:21 PM
    Moderator

All replies

  • "Louisa11" wrote in message news:98c355bc-806c-48a9-a02c-1e974a8d3623...

    Can someone please help me,  I have had my Hp Pavilion Laptop for 2 years now and today an activate windows pop up keeps coming up on my taskbar. I also have windows vista and it was pre-installed on my laptop. When I go to my computer and click properties a product id is there in the system information but it says I need to active now. I have restored my computer 2 times and it has not resolved the issue. Another issue is that the sticker at the bottom of my laptop with my product key has faded (I have had my laptop for 2 years). I have downloaded the Microsoft Genuine Advantage Diagnostic Tool and these are the results.

    Thankyou, I would really appreciate any help.






    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081029000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table

    For some reason your PC is unable to properly read the BIOS SLIC table on which it depends to properly self-activate the OEM_SLP Key in use.
    The solution is normally to change the Product Key to the one on your COA Sticker on the case of the machine, using the Change Product Key link at the bottom of the System Properties page - and then you would need to activate it by telephone.
     
    You say that you've 'restored' the computer twice in an effort to fix this? - when you use that term it can mean two things -
    1) you used System Restore to go back to a time when the system was OK
    2) You used the manufacturer's Recovery system to put the machine back to ex-factory status.
     
    If you mean the former, then I'm not too surprised that that did not fix the problem.
    If the latter, then you have a more serious problem, as it may mean that the BIOS itself is corrupted.
    What is the EXACT model number (the serial number would be useful as well) of your machine? This will help me check to see if there is a Vista-compliant BIOS update available for your machine.
     
    Unfortunately, if you can't read the COA Sticker for the Product Key (use a bright light and a magnifier), then your only option is to either fix the BIOS (if it is actually a problem with the BIOS) or a Factory Recovery (which means backing up all your data to external storage, doing the recovery, and then reinstalling all your applications and restoring the data).
    Manufacturer's do not keep a record of which Key was shipped on which computer (it would be nice, but very insecure), so it's no use asking them for it - and I don' believe that they can issue new Keys for Vista either.
    The only other option would be to purchase a new Windows (or other OS) License, and install that to replace your current installation.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 1:21 PM
    Moderator
  • I'm sorry I wasn't aware of that, I used System Restore. The model number is : dv5-1223TX and the serial number is: CNF851050F
    I can't see the COA sticker information at all. It is completely faded. I just don't understand why it is happening, why is it that they can't issue a new one? Do you think that doing a Factory Recovery will solve the problem?
    Thankyou

    Tuesday, July 5, 2011 1:53 PM
  • "Louisa11" wrote in message news:fd8d106f-f168-4e09-94a5-d7fce97e3349...

    I'm sorry I wasn't aware of that, I used System Restore. The model number is : dv5-1223TX and the serial number is: CNF851050F
    I can't see the COA sticker information at all. It is completely faded. I just don't understand why it is happening, why is it that they can't issue a new one? Do you think that doing a Factory Recovery will solve the problem?
    Thankyou


    A factory recovery may well fix it - but try the BIOS update first..... make sure that you read the instructions and confirm this is the correct machine, as flashing the BIOS wrongly can make a very expensive doorstop out of your PC!
    Note - do not try updating to the latest version, as it looks as if it does not contain the SLIC table needed (I can't be certain that this one does, but from the wording it looks as if it does)
    You will have to reboot TWICE after the update has run - then run another MGADiag report and post the results.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 3:09 PM
    Moderator
  • Thankyou for that, I will try it now, but before I do I just managed to use a program which displayed my CD key I  clicked change product key and entered it and it says 'windows activation error' and an error code: 0XC004E003.
    Tuesday, July 5, 2011 3:44 PM
  • "Louisa11" wrote in message news:4db25d41-d818-4cc5-9807-ce63f0c7dd4e...
    Thankyou for that, I will try it now, but before I do I just managed to use a program which displayed my CD key I  clicked change product key and entered it and it says 'windows activation error' and an error code: 0XC004E003.

    Yep - the key you found was the one already in use. That Key is an OEM_SLP Key and it cannot be activated in the normal way (i.e. by internet or over the phone), but relies in the SLIC table in the BIOS (which is what we are hoping to make the OS see properly at the moment, by updating the BIOS)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 4:03 PM
    Moderator
  • And no more was heard from Louisa11 because she was stupidly told to flash the bios without first acertaining if she was savy enough to do so.
    Sunday, October 23, 2011 6:31 PM
  • The probability is that yes, the BIOS flash didn't work - but all OEM sites have the proper warnings on them about the problems with flashing BIOS, and unless she ignored them, she's almost certainly no worse off that she was before.

    Given the lack of a COA Key, there was no other option, except a System Recovery, which would have meant the loss of all current data.

    Having said that - this thread is over 3 months old - I suspect that the OP would have come back given half a chance, unless the advice had solved the problem.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 23, 2011 7:34 PM
    Moderator
  • Hello guys 5 years ago i had bought a pc with windows vista home premium 32bit!!
    now i bought a new computer and to reduce the price of my pc from 800$ to 700$ i told them to don't install windows

    cause i already have a windows vista i installed it and it sais to activate my windows now 2 days remaining??I take the cd with my old computer

    and there is no key on it it just sais that this dvd comes only with a ALTEC Computer , unfortunately ALTEC Company closed

    what do i have to do? :(

    honestly whats going on???Did my key expired or what [maybe silly question]

    http://img708.imageshack.us/img708/450/img20120712100754.jpg

    • Edited by Zigakos Thursday, July 12, 2012 7:10 AM
    Thursday, July 12, 2012 7:04 AM