Can someone please help me, I have had my Hp Pavilion Laptop for 2 years now and today an activate windows pop up keeps coming up on my taskbar. I also have windows vista and it was pre-installed on my laptop. When I go to my computer and click
properties a product id is there in the system information but it says I need to active now. I have restored my computer 2 times and it has not resolved the issue. Another issue is that the sticker at the bottom of my laptop with my product key has faded (I
have had my laptop for 2 years). I have downloaded the Microsoft Genuine Advantage Diagnostic Tool and these are the results.
Thankyou, I would really appreciate any help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081029000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Partial Product Key: WQD8Q
License Status: Notification
Notification Reason: 0xC004F059.
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
For some reason your PC is unable to properly read the BIOS SLIC table on which it depends to properly self-activate the OEM_SLP Key in use.
The solution is normally to change the Product Key to the one on your COA Sticker on the case of the machine, using the Change Product Key link at the bottom of the System Properties page - and then you would need to activate it by telephone.
You say that you've 'restored' the computer twice in an effort to fix this? - when you use that term it can mean two things -
1) you used System Restore to go back to a time when the system was OK
2) You used the manufacturer's Recovery system to put the machine back to ex-factory status.
If you mean the former, then I'm not too surprised that that did not fix the problem.
If the latter, then you have a more serious problem, as it may mean that the BIOS itself is corrupted.
What is the EXACT model number (the serial number would be useful as well) of your machine? This will help me check to see if there is a Vista-compliant BIOS update available for your machine.
Unfortunately, if you can't read the COA Sticker for the Product Key (use a bright light and a magnifier), then your only option is to either fix the BIOS (if it is actually a problem with the BIOS) or a Factory Recovery (which means backing up all your
data to external storage, doing the recovery, and then reinstalling all your applications and restoring the data).
Manufacturer's do not keep a record of which Key was shipped on which computer (it would be nice, but very insecure), so it's no use asking them for it - and I don' believe that they can issue new Keys for Vista either.
The only other option would be to purchase a new Windows (or other OS) License, and install that to replace your current installation.
--
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC |
The Three-toed Sloth
