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error... no valid office key was detected

Question
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windows xp media edition...
I had problems and had to reload service pack 2... since that time office mga fails with the above msg.
the tools give me this info
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
Windows Product ID: 76487-OEM-2211906-00825
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.med
CSVLK Server: N/A
CSVLK PID: N/A
ID: {F2885A4E-11AA-476B-BD85-AA1E2BE8EF79}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F2885A4E-11AA-476B-BD85-AA1E2BE8EF79}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-1811930192-1587949152-1420294664</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D845373F01841D7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DM061</name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7521A9068B91068</Val><Hash>OtsU6eOkSzSip9R/mr30Yjjn6fM=</Hash><Pid>70141-052-2603244-56426</Pid><PidType>1</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>Friday, February 1, 2008 1:27 AM
Answers
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Hello jplescia,
You are receiving an error status 104 which is an unknown PID error. This could be attributed to a Beta/Trial version of Office currently installed. Another possibility could be some of the beta/trial remnants were left behind after attempting to uninstall which may cause an error code 104.
I would like to provide available options we have for assisting customers to address issues they are currently experiencing. The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.
Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. . If validation is still failing please follow the steps below:
1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
3) When the tool loads, click “CONTINUE”.
4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
5) From the Windows tab, click the COPY button.
6) Please reply back to this post and PASTE the entire results into reply of this post.If you need further assistance please re-post here.
Thank you,
Matt Prall, MS
OGA Forum ManagerFriday, February 1, 2008 4:42 PM