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unable to install windows live onecare final version RRS feed

  • Question

  • this is the 2nd time i've tried to install this program, using all that i was told to do, but my system is vista ultimate and i can't remove windows defender, using all methods prescribed. i need serious help with this issue....mainly because i purchased it! yeah, this the 2nd posting from me about ths issue.

     

    Tuesday, November 20, 2007 2:55 AM

Answers

  • It appears your installation of Defender is damaged or corrupt. I don't know of a way to uninstall or repair Defender other than erforming a repair install of Vista. I suggest contacting support for assistance - http://help.live.com/help.aspx?project=onecarev2

     

    Wednesday, November 21, 2007 3:36 AM
    Moderator

All replies

  • You do not need to uninstall Windows Defender to install One Care. What installation issue are you having? Are there any error messages and if so what are they?

     

    Tuesday, November 20, 2007 7:08 PM
    Moderator
  • yes, i keep getting(6x) error id: 0020-80070643, which tells us to remove windows defender,but my system is vista ultimate and it will not allow it! i need immediate support!

     

    i
    Wednesday, November 21, 2007 12:17 AM
  • See if this solution works for you - http://support.microsoft.com/kb/930162/en-us

     

    Wednesday, November 21, 2007 12:41 AM
    Moderator
  • i ran the cmd, and it said"only apply to programs installed" as an error. but here is the kicker....windows defender is not in my control panel nor does it show up in the installer cleanup, but it is in my program files,and it willnot allow me to delete it to the recycle bin!

    Wednesday, November 21, 2007 12:56 AM
  • It appears your installation of Defender is damaged or corrupt. I don't know of a way to uninstall or repair Defender other than erforming a repair install of Vista. I suggest contacting support for assistance - http://help.live.com/help.aspx?project=onecarev2

     

    Wednesday, November 21, 2007 3:36 AM
    Moderator