Answered by:
Windows 7 Product Key Problem

Question
-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85469
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {2419D283-CFEC-4036-9FC8-F3C83CE74482}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2419D283-CFEC-4036-9FC8-F3C83CE74482}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85469</PID><PIDType>5</PIDType><SID>S-1-5-21-4020148598-861716930-1995952819</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 745 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.6.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20080812000000.000000+000</Date></BIOS><HWID>42BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B8K </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>2E7C953CE8B1DB0</Val><Hash>WPeligkFHnb/vNGZfDbC2ht6ntk=</Hash><Pid>89445-OEM-6472801-35352</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7600.0000-3552009
Installation ID: 000744531315996374680275461816181945737240659752521773
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 1/25/2010 4:41:03 PMHWID Data-->
HWID Hash Current: OAAAAAMABAABAAIAAAACAAAAAQABAAEAJJTi16fHahD+AE5rLve2huzYJAiw/2YqQj1HSejVKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B8K
FACP DELL B8K
HPET DELL B8K
BOOT DELL B8K
MCFG DELL B8K
SSDT DELL st_ex
ASF! DELL B8K
TCPA DELL B8K
SLIC DELL B8KTuesday, January 26, 2010 12:47 AM
Answers
-
Hello TheGeekGirl,
Windows 7 (and Vista) allow the user to insall without having to enter a Product Key during installation. This is called a Keyless Install. When a Keyless Install occures, Windows uses it's own default Keyless Install product key instead. The Keyless Install key acts as a Trial key and allows the user to use Windows for 30 days. To continue using Windows longer, the user will need to enter a Valid Product Key.
Your Windows is currently using the Keyless Install key for Windows 7 Home Premium.
Now, without a description of the issue from you, I will have to assume this is the common problem that I have seen many time before.
I assume that your copy of Windows 7 Home Premium was an Upgrade version. There is a spacific way an Upgrade must be installed. Upgrade versions must have the install started from within the older Windows that is being upgraded on.
Starting an install by booting from the install disk will result in a 'Clean' or 'Full' install. An Upgrade Product Key, will not work in a Clean/Full install.
So, I believe your issue occured something like this:
You had a copy of Vista (or XP) installed on your computer.
You got an Upgrade version of Windows 7.
You intalled that copy of Windows 7 by booting to the Windows 7 Install disk.
This caused the start of a Clean install.
When the Windows installer asked you to enter the Product Key, you entered the Upgrade key and the installer rejected it.
You continued the install anyways but since no Product Key (that would work with a Clean install) was entered, Windows used it's own Keyless Install key.
Now, after 30 days of using Windows 7, the trial period has expired and Windows displays a Non-Genuine message
At some point you most likely attempted to Activate, but you always received an error. (because a Keyless Install key can not be activated)
The resolution to this problem is to reinstall the older Windows that you want to Upgrade upon. Boot into that Windows and then insert the Windows 7 Upgrad install disk into the DVD Rom. Start the Windows 7 install and follow the directions. When asked, enter the Upgrade Product key that came with the Windows 7. Finish the install and then Activate your Windows 7.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, January 27, 2010 8:13 PM
Wednesday, January 27, 2010 8:08 PM