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Windows 7 Product Key Problem RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85469
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2419D283-CFEC-4036-9FC8-F3C83CE74482}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2419D283-CFEC-4036-9FC8-F3C83CE74482}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85469</PID><PIDType>5</PIDType><SID>S-1-5-21-4020148598-861716930-1995952819</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.6.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20080812000000.000000+000</Date></BIOS><HWID>42BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>2E7C953CE8B1DB0</Val><Hash>WPeligkFHnb/vNGZfDbC2ht6ntk=</Hash><Pid>89445-OEM-6472801-35352</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-3552009
    Installation ID: 000744531315996374680275461816181945737240659752521773
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 1/25/2010 4:41:03 PM

    HWID Data-->
    HWID Hash Current: OAAAAAMABAABAAIAAAACAAAAAQABAAEAJJTi16fHahD+AE5rLve2huzYJAiw/2YqQj1HSejVKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      ASF!   DELL    B8K   
      TCPA   DELL    B8K   
      SLIC   DELL    B8K   

     

    Tuesday, January 26, 2010 12:47 AM

Answers

  • Hello TheGeekGirl,

      Windows 7 (and Vista) allow the user to insall without having to enter a Product Key during installation. This is called a Keyless Install.  When a Keyless Install occures, Windows uses it's own default Keyless Install product key instead.  The Keyless Install key acts as a Trial key and allows the user to use Windows for 30 days.  To continue using Windows longer, the user will need to enter a Valid Product Key.

      Your Windows is currently using the Keyless Install key for Windows 7 Home Premium.


      Now, without a description of the issue from you, I will have to assume this is the common problem that I have seen many time before. 

      I assume that your copy of Windows 7 Home Premium was an Upgrade version.  There is a spacific way an Upgrade must be installed. Upgrade versions must have the install started from within the older Windows that is being upgraded on.

      Starting an install by booting from the install disk will result in a 'Clean' or 'Full' install. An Upgrade Product Key, will not work in a Clean/Full install. 

      So, I believe your issue occured something like this: 

    You had a copy of Vista (or XP) installed on your computer. 
    You got an Upgrade version of Windows 7. 
    You intalled that copy of Windows 7 by booting to the Windows 7 Install disk. 
    This caused the start of a Clean install. 
    When the Windows installer asked you to enter the Product Key, you entered the Upgrade key and the installer rejected it.
    You continued the install anyways but since no Product Key (that would work with a Clean install) was entered, Windows used it's own Keyless Install key. 
    Now, after 30 days of using Windows 7, the trial period has expired and Windows displays a Non-Genuine message
    At some point you most likely attempted to Activate, but you always received an error. (because a Keyless Install key can not be activated) 


      The resolution to this problem is to reinstall the older Windows that you want to Upgrade upon.  Boot into that Windows and then insert the Windows 7 Upgrad install disk into the DVD Rom.  Start the Windows 7 install and follow the directions.   When asked, enter the Upgrade Product key that came with the Windows 7.  Finish the install and then Activate your Windows 7.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 8:13 PM
    Wednesday, January 27, 2010 8:08 PM