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Windows 7 suddenly stopped. RRS feed

  • Question

  • I was playing a game,(legal copy)when my computer randomly turned off. So i booted it back up and it went to the start up repair, I waited for a few minutes then it said "Startup repair cannot automatically fix your problem." So i tried to restore my computer to a few days before. When it turned back on, a pop up opened and said. "Windows is not genuine." Then my desktop image turned black. Now in the bottom corner it says, Windows 7 Build 7601 This copy of Windows is not genuine.

    Can someone please help me?

    P.S. I have Norton AV
    • Edited by Houndsman Tuesday, December 3, 2013 2:55 AM
    Tuesday, December 3, 2013 1:45 AM

Answers

  • You have and OEM SLP build on a system with a Retail motherboard.  Has the motherboard been replaced?  At any rate, an OEM SLP OS is only valid for the hardware upon which is was originally installed.  You will need to purchase a valid Retail copy of Windows, format and then install it on your PC.

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, December 3, 2013 10:56 PM

All replies

  • Please visit the Windows 7 Repair & Recovery Forum for troubleshooting assistance.  Thank you!

    Carey Frisch

    Tuesday, December 3, 2013 7:39 AM
    Moderator
  • I was playing a game,(legal copy)when my computer randomly turned off. So i booted it back up and it went to the start up repair, I waited for a few minutes then it said "Startup repair cannot automatically fix your problem." So i tried to restore my computer to a few days before. When it turned back on, a pop up opened and said. "Windows is not genuine." Then my desktop image turned black. Now in the bottom corner it says, Windows 7 Build 7601 This copy of Windows is not genuine.

    Can someone please help me?

    P.S. I have Norton AV

    Please read this thread and follow the directions, posting your results back here:

    http://social.microsoft.com/Forums/en-US/e73cf15c-5bbf-47c1-bfd2-25c49f7216dc/please-read-before-posting?forum=genuinewindows7


    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, December 3, 2013 3:29 PM
  • Does this help?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {B40CE622-6908-457E-8B49-0C40EED41659}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B40CE622-6908-457E-8B49-0C40EED41659}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-603198690-2610250515-4208497522</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20130302000000.000000+000</Date></BIOS><HWID>DA173907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-1033-7601.0000-2562013
    Installation ID: 009185764794839681496204176215500935626221876894466231
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7TP9F
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 12/3/2013 3:35:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:2:2013 18:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAACAAAAAgABAAEAln0mUeTfwr90xOjtPCAavxZDmvnybVDnlmM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      FPDT ALASKA A M I
      SSDT Intel_ AoacTabl
      AAFT ALASKA OEMAAFT 
      SSDT Intel_ AoacTabl
      SSDT Intel_ AoacTabl
      SSDT Intel_ AoacTabl
      ASF! INTEL HCG
      BGRT ALASKA A M I



    • Edited by Houndsman Tuesday, December 3, 2013 10:42 PM
    Tuesday, December 3, 2013 10:36 PM
  • You have and OEM SLP build on a system with a Retail motherboard.  Has the motherboard been replaced?  At any rate, an OEM SLP OS is only valid for the hardware upon which is was originally installed.  You will need to purchase a valid Retail copy of Windows, format and then install it on your PC.

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, December 3, 2013 10:56 PM
  • I have all of the original parts in the computer. This happened after the crash.
    Tuesday, December 3, 2013 11:35 PM
  • The installation is classed as counterfeit.

    You appear to have replaced the motherboard - and the OEM_SLP Key cannot work on a non-OEM replacement.

    If you're lucky, replacing the Key with the one from your COA sticker (if you still have that) will allow activation - if not, then you'll have to spring for a new Windows license.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, December 4, 2013 1:56 PM
    Moderator
  • That's the problem. Nothing has been replaced, removed, or anything. Could this of happened when i blew out the case?
    Wednesday, December 4, 2013 9:07 PM
  • Could this of happened when i blew out the case? 

    No.  And here is why:

    Windows License Type: OEM SLP - This means the OS was installed at the factory by a company such as Dell.  

    <SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM> - This means it is a Retail motherboard.  Dell or Gateway or any other company that ships with OEM SLP installs will put the Make and Model of the system in there.  Without fail.

    This has nothing to do with anything you did with the case or the game or a virus or a power failure.



    Please do not read this sentence. Please ignore the previous sentence.



    Wednesday, December 4, 2013 9:43 PM