yet another "non-genuine" 7601 question

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  Please open an elevated command prompt window and run the following commands - make a note of the number of files and folders in the summary athe the end of each, and post back with the results.

  DIR C:\Windows /AR /S

  DIR C:\Windows\System32 /AR /S

  DIR C:\Windows\System32\7B*.* /ah

  Also, please run and SFC....

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, November 22, 2012 2:46 PM

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  DIR C:\Windows /AR /S

  1539 files 168 dirs

  DIR C:\Windows\System32 /AR /S

  3 files 3 dirs

  DIR C:\Windows\System32\7B*.* /ah

  2 files 0 dirs

  running the rest....

  Thursday, November 22, 2012 3:36 PM
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  tried running SFC a couple times from the Admin window and both times it crashed with the error: "Windows Resource Protection could not perform requested operation"  I have posted the log to:

  https://skydrive.live.com/redir?resid=ECE240D76B31E940!107

  Thursday, November 22, 2012 4:32 PM
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  Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

   

  Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

   

  Log into your normal account.

  You'll get a set of options - pick the Command Prompt one.

  At the command prompt, type  DIR C:\

  - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.

  If not, try D:\ or E:\ (etc. until you get the right letter)

  type  

   

  sfc /scannow /OFFBOOTDIR=<drive>:\   /OFFWINDIR=<drive>:\Windows

   

  where <drive> is the letter you found above.

   

  Wait for the command to complete. (make a note of the response!).

   

  Once it has, type  EXIT and the pick the option to reboot.

   

  Post another MGADiag report   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, November 22, 2012 4:55 PM

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  Tried to run it in the Recovery Environment and had the same result.  It ran for a while but the stopped with the same error message.  Any other thoughts.... The system is very unstable with intermittent freezes.
  

  Friday, November 23, 2012 4:56 AM
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  Your symptoms sound like you have s 'stuck' pending.xml file

  Please run the following command, and post the results.

  DIR C\Windows\winsxs\pending.xml

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 7:02 AM

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  I got "File not found"

  Looked through the winsxs drive and I don't see it either.  The winsxs folder is a ton of folders beginning with "x86_..." but no files visible
  

  Friday, November 23, 2012 2:07 PM
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  Hmmm - maybe it's a hidden file...

  DIR C\Windows\winsxs\pending.xml /AH

  see if that shows anything

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 2:54 PM

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  nope... still does not find it
  

  Friday, November 23, 2012 3:18 PM
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  in that case it must be something else blocking SFC.

  Please run the following commands and post the results....

  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CommonFilesDir
  REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)"
  REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CommonFilesDir (x86)"
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesPath
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramW6432Dir

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 5:51 PM

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  Got the message:

  "Error: the system was unable to find the specified registry key or value."

  I also went into the registry editor through MSCONFIG and could not find the "currentversion" path under hkey_local_machine\software\microsoft.

  just a thought... I have an upgrade to Windows 8 that came with the machine (I only bought this in August.)  What are the odds that the upgrade would solve my problems?

  Thanks for you're help thus far, by the way!

  Friday, November 23, 2012 6:18 PM
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  With no data in 'CurrentVersion' I'm surprised that the machine boots at all - it's what holds most of the installation together! It means theat a repair install is the absolute minimum repair required, but that you may as well do a Recovery to factory settings - it'll take less time in the long run.

  Just to check - please run the following commands and see what happens...

  REG QUERY HKEY_LOCAL_MACHINE
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
  REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir
  

  Which is the first to give an error message?
  

  
  
  
  
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 6:36 PM

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  OK so this is weird... so I stepped through your list and, low and behold, it returns a value for the currentversion path.  I run indivigual files and they return the error back again.  I then go back into the reg editor and, sure enough the currentversion path is again there.  In the reg editor however, I can see the six files that you were looking for me to pull.

  here is a paste of the command prompt session...  (tried to put in a screenshot of the editor but was not allowed until account is verified)

  HKEY_LOCAL_MACHINE\software\Clients
  HKEY_LOCAL_MACHINE\software\CXT
  HKEY_LOCAL_MACHINE\software\Cyberlink
  HKEY_LOCAL_MACHINE\software\Hewlett-Packard
  HKEY_LOCAL_MACHINE\software\HPQ
  HKEY_LOCAL_MACHINE\software\IDT
  HKEY_LOCAL_MACHINE\software\InstalledOptions
  HKEY_LOCAL_MACHINE\software\Intel
  HKEY_LOCAL_MACHINE\software\JavaSoft
  HKEY_LOCAL_MACHINE\software\Khronos
  HKEY_LOCAL_MACHINE\software\Macromedia
  HKEY_LOCAL_MACHINE\software\Microsoft
  HKEY_LOCAL_MACHINE\software\Mozilla
  HKEY_LOCAL_MACHINE\software\MozillaPlugins
  HKEY_LOCAL_MACHINE\software\Norton
  HKEY_LOCAL_MACHINE\software\ODBC
  HKEY_LOCAL_MACHINE\software\Policies
  HKEY_LOCAL_MACHINE\software\Realtek
  HKEY_LOCAL_MACHINE\software\Realtek Semiconductor Corp.
  HKEY_LOCAL_MACHINE\software\RegisteredApplications
  HKEY_LOCAL_MACHINE\software\RTLSetup
  HKEY_LOCAL_MACHINE\software\Sonic
  HKEY_LOCAL_MACHINE\software\Synaptics
  HKEY_LOCAL_MACHINE\software\Tarma Installer
  HKEY_LOCAL_MACHINE\software\Wow6432Node
  
  c:\>reg query hkey_local_machine\software\microsoft
  
  HKEY_LOCAL_MACHINE\software\microsoft\.NETFramework
  HKEY_LOCAL_MACHINE\software\microsoft\Active Setup
  HKEY_LOCAL_MACHINE\software\microsoft\ADs
  HKEY_LOCAL_MACHINE\software\microsoft\Advanced INF Setup
  HKEY_LOCAL_MACHINE\software\microsoft\ALG
  HKEY_LOCAL_MACHINE\software\microsoft\ASP.NET
  HKEY_LOCAL_MACHINE\software\microsoft\Assistance
  HKEY_LOCAL_MACHINE\software\microsoft\BidInterface
  HKEY_LOCAL_MACHINE\software\microsoft\COM3
  HKEY_LOCAL_MACHINE\software\microsoft\Command Processor
  HKEY_LOCAL_MACHINE\software\microsoft\Cryptography
  HKEY_LOCAL_MACHINE\software\microsoft\CTF
  HKEY_LOCAL_MACHINE\software\microsoft\DataAccess
  HKEY_LOCAL_MACHINE\software\microsoft\DataFactory
  HKEY_LOCAL_MACHINE\software\microsoft\DevDiv
  HKEY_LOCAL_MACHINE\software\microsoft\Dfrg
  HKEY_LOCAL_MACHINE\software\microsoft\DFS
  HKEY_LOCAL_MACHINE\software\microsoft\DirectDraw
  HKEY_LOCAL_MACHINE\software\microsoft\DirectInput
  HKEY_LOCAL_MACHINE\software\microsoft\DirectMusic
  HKEY_LOCAL_MACHINE\software\microsoft\DirectPlay8
  HKEY_LOCAL_MACHINE\software\microsoft\DirectPlayNATHelp
  HKEY_LOCAL_MACHINE\software\microsoft\DirectShow
  HKEY_LOCAL_MACHINE\software\microsoft\DirectX
  HKEY_LOCAL_MACHINE\software\microsoft\DownloadManager
  HKEY_LOCAL_MACHINE\software\microsoft\Driver Signing
  HKEY_LOCAL_MACHINE\software\microsoft\DRM
  HKEY_LOCAL_MACHINE\software\microsoft\DVR
  HKEY_LOCAL_MACHINE\software\microsoft\DXP
  HKEY_LOCAL_MACHINE\software\microsoft\EnterpriseCertificates
  HKEY_LOCAL_MACHINE\software\microsoft\EventSystem
  HKEY_LOCAL_MACHINE\software\microsoft\Fax
  HKEY_LOCAL_MACHINE\software\microsoft\Feeds
  HKEY_LOCAL_MACHINE\software\microsoft\FlashConfig
  HKEY_LOCAL_MACHINE\software\microsoft\FTH
  HKEY_LOCAL_MACHINE\software\microsoft\Function Discovery
  HKEY_LOCAL_MACHINE\software\microsoft\Fusion
  HKEY_LOCAL_MACHINE\software\microsoft\GPUPipeline
  HKEY_LOCAL_MACHINE\software\microsoft\HTMLHelp
  HKEY_LOCAL_MACHINE\software\microsoft\IdentityCRL
  HKEY_LOCAL_MACHINE\software\microsoft\IdentityStore
  HKEY_LOCAL_MACHINE\software\microsoft\IMAPI
  HKEY_LOCAL_MACHINE\software\microsoft\IMEJP
  HKEY_LOCAL_MACHINE\software\microsoft\IMEKR
  HKEY_LOCAL_MACHINE\software\microsoft\IMETC
  HKEY_LOCAL_MACHINE\software\microsoft\Internet Account Manager
  HKEY_LOCAL_MACHINE\software\microsoft\Internet Domains
  HKEY_LOCAL_MACHINE\software\microsoft\Internet Explorer
  HKEY_LOCAL_MACHINE\software\microsoft\IsoBurn
  HKEY_LOCAL_MACHINE\software\microsoft\MediaCenterPeripheral
  HKEY_LOCAL_MACHINE\software\microsoft\MediaPlayer
  HKEY_LOCAL_MACHINE\software\microsoft\MessengerService
  HKEY_LOCAL_MACHINE\software\microsoft\Microsoft Antimalware
  HKEY_LOCAL_MACHINE\software\microsoft\Microsoft Antimalware Setup
  HKEY_LOCAL_MACHINE\software\microsoft\Microsoft Security Client
  HKEY_LOCAL_MACHINE\software\microsoft\MigWiz
  HKEY_LOCAL_MACHINE\software\microsoft\MMC
  HKEY_LOCAL_MACHINE\software\microsoft\Mobile
  HKEY_LOCAL_MACHINE\software\microsoft\MpSigStub
  HKEY_LOCAL_MACHINE\software\microsoft\MSBuild
  HKEY_LOCAL_MACHINE\software\microsoft\MSDE
  HKEY_LOCAL_MACHINE\software\microsoft\MSDTC
  HKEY_LOCAL_MACHINE\software\microsoft\MSF
  HKEY_LOCAL_MACHINE\software\microsoft\MSLicensing
  HKEY_LOCAL_MACHINE\software\microsoft\MSMQ
  HKEY_LOCAL_MACHINE\software\microsoft\MSN Apps
  HKEY_LOCAL_MACHINE\software\microsoft\MSSQLServer
  HKEY_LOCAL_MACHINE\software\microsoft\Multimedia
  HKEY_LOCAL_MACHINE\software\microsoft\NapServer
  HKEY_LOCAL_MACHINE\software\microsoft\NET Framework Setup
  HKEY_LOCAL_MACHINE\software\microsoft\NetSh
  HKEY_LOCAL_MACHINE\software\microsoft\Network
  HKEY_LOCAL_MACHINE\software\microsoft\NetworkAccessProtection
  HKEY_LOCAL_MACHINE\software\microsoft\Non-Driver Signing
  HKEY_LOCAL_MACHINE\software\microsoft\Notepad
  HKEY_LOCAL_MACHINE\software\microsoft\ODBC
  HKEY_LOCAL_MACHINE\software\microsoft\Office
  HKEY_LOCAL_MACHINE\software\microsoft\OfficeSoftwareProtectionPlatform
  HKEY_LOCAL_MACHINE\software\microsoft\Ole
  HKEY_LOCAL_MACHINE\software\microsoft\OnlineProviders
  HKEY_LOCAL_MACHINE\software\microsoft\Outlook Express
  HKEY_LOCAL_MACHINE\software\microsoft\PCHealth
  HKEY_LOCAL_MACHINE\software\microsoft\PLA
  HKEY_LOCAL_MACHINE\software\microsoft\PlayReady
  HKEY_LOCAL_MACHINE\software\microsoft\PowerShell
  HKEY_LOCAL_MACHINE\software\microsoft\Print
  HKEY_LOCAL_MACHINE\software\microsoft\RADAR
  HKEY_LOCAL_MACHINE\software\microsoft\Ras
  HKEY_LOCAL_MACHINE\software\microsoft\RAS AutoDial
  HKEY_LOCAL_MACHINE\software\microsoft\Reliability Analysis
  HKEY_LOCAL_MACHINE\software\microsoft\RemovalTools
  HKEY_LOCAL_MACHINE\software\microsoft\RendezvousApps
  HKEY_LOCAL_MACHINE\software\microsoft\Router
  HKEY_LOCAL_MACHINE\software\microsoft\Rpc
  HKEY_LOCAL_MACHINE\software\microsoft\SchedulingAgent
  HKEY_LOCAL_MACHINE\software\microsoft\scrunch
  HKEY_LOCAL_MACHINE\software\microsoft\Security Center
  HKEY_LOCAL_MACHINE\software\microsoft\Sensors
  HKEY_LOCAL_MACHINE\software\microsoft\Shared Tools
  HKEY_LOCAL_MACHINE\software\microsoft\Shared Tools Location
  HKEY_LOCAL_MACHINE\software\microsoft\SideShow
  HKEY_LOCAL_MACHINE\software\microsoft\Software
  HKEY_LOCAL_MACHINE\software\microsoft\Speech
  HKEY_LOCAL_MACHINE\software\microsoft\SQMClient
  HKEY_LOCAL_MACHINE\software\microsoft\Sync Framework
  HKEY_LOCAL_MACHINE\software\microsoft\Sysprep
  HKEY_LOCAL_MACHINE\software\microsoft\SystemCertificates
  HKEY_LOCAL_MACHINE\software\microsoft\TableTextService
  HKEY_LOCAL_MACHINE\software\microsoft\TabletTip
  HKEY_LOCAL_MACHINE\software\microsoft\Tcpip
  HKEY_LOCAL_MACHINE\software\microsoft\Terminal Server Client
  HKEY_LOCAL_MACHINE\software\microsoft\TermServLicensing
  HKEY_LOCAL_MACHINE\software\microsoft\TIP Shared
  HKEY_LOCAL_MACHINE\software\microsoft\TMM
  HKEY_LOCAL_MACHINE\software\microsoft\TPG
  HKEY_LOCAL_MACHINE\software\microsoft\Tpm
  HKEY_LOCAL_MACHINE\software\microsoft\Tracing
  HKEY_LOCAL_MACHINE\software\microsoft\Transaction Server
  HKEY_LOCAL_MACHINE\software\microsoft\TV System Services
  HKEY_LOCAL_MACHINE\software\microsoft\uDRM
  HKEY_LOCAL_MACHINE\software\microsoft\UPnP Device Host
  HKEY_LOCAL_MACHINE\software\microsoft\WAB
  HKEY_LOCAL_MACHINE\software\microsoft\WBEM
  HKEY_LOCAL_MACHINE\software\microsoft\WIMMount
  HKEY_LOCAL_MACHINE\software\microsoft\Windows
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Defender
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Desktop Search
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Live
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Mail
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Media Device Manager
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Media Foundation
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Media Player NSS
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Messaging Subsystem
  HKEY_LOCAL_MACHINE\software\microsoft\Windows NT
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Photo Viewer
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Portable Devices
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Script Host
  HKEY_LOCAL_MACHINE\software\microsoft\Windows Search
  HKEY_LOCAL_MACHINE\software\microsoft\Wisp
  HKEY_LOCAL_MACHINE\software\microsoft\Wlansvc
  HKEY_LOCAL_MACHINE\software\microsoft\Workspaces
  HKEY_LOCAL_MACHINE\software\microsoft\WwanSvc
  
  c:\>reg query hkey_local_machine\software\microsoft\windows
  
  HKEY_LOCAL_MACHINE\software\microsoft\windows\CurrentVersion
  HKEY_LOCAL_MACHINE\software\microsoft\windows\HTML Help
  HKEY_LOCAL_MACHINE\software\microsoft\windows\ITStorage
  HKEY_LOCAL_MACHINE\software\microsoft\windows\ScheduledDiagnostics
  HKEY_LOCAL_MACHINE\software\microsoft\windows\ScriptedDiagnosticsProvider
  HKEY_LOCAL_MACHINE\software\microsoft\windows\Tablet PC
  HKEY_LOCAL_MACHINE\software\microsoft\windows\TabletPC
  HKEY_LOCAL_MACHINE\software\microsoft\windows\Windows Error Reporting
  HKEY_LOCAL_MACHINE\software\microsoft\windows\Windows Search
  HKEY_LOCAL_MACHINE\software\microsoft\windows\Setup
  
  c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion
  
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion
      SM_GamesName    REG_SZ    Games
      SM_ConfigureProgramsName    REG_SZ    Set Program Access and Defaults
      CommonFilesDir    REG_SZ    C:\Program Files\Common Files
      CommonFilesDir (x86)    REG_SZ    C:\Program Files (x86)\Common Files
      CommonW6432Dir    REG_SZ    C:\Program Files\Common Files
      DevicePath    REG_EXPAND_SZ    %SystemRoot%\inf;%SystemDrive%\SWSetup\Driver
  s
      MediaPathUnexpanded    REG_EXPAND_SZ    %SystemRoot%\Media
      ProgramFilesDir    REG_SZ    C:\Program Files
      ProgramFilesDir (x86)    REG_SZ    C:\Program Files (x86)
      ProgramFilesPath    REG_EXPAND_SZ    %ProgramFiles%
      ProgramW6432Dir    REG_SZ    C:\Program Files
  
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\App Management
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\App Paths
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Applets
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Audio
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Authentication
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\BitLocker
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\BITS
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Component Based Ser
  vicing
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Control Panel
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Controls Folder
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DateTime
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Device Installer
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Device Metadata
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Diagnostics
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DIFx
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DPX
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DriverSearching
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\EventCollector
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\EventForwarding
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Explorer
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Ext
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\GameUX
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\GettingStarted
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Group Policy
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Hints
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\HomeGroup
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\HotStart
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\IME
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Installer
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Internet Settings
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\MCT
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Media Center
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\MMDevices
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\MSSHA
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\OEMInformation
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\OOBE
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\OptimalLayout
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Parental Controls
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Personalization
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PhotoPropertyHandle
  r
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PnPSysprep
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Policies
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PreviewHandlers
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PropertySystem
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Reliability
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\RenameFiles
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Run
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\RunOnce
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Setup
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SharedDLLs
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Shell Extensions
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\ShellCompatibility
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\ShellServiceObjectD
  elayLoad
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Sidebar
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SideBySide
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SMDEn
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SMI
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\StillImage
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\StructuredQuery
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Syncmgr
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SysPrepTapi
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Tablet PC
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Telephony
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\ThemeManager
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Themes
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Unimodem
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Uninstall
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\UPnP
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\URL
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\UserPictureChange
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WebCheck
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Windows Block Level
   Backup
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WindowsBackup
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WindowsUpdate
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WINEVT
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Wordpad
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WSMAN
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\XWizards
  
  c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\progr
  amfilesdir
  ERROR: The system was unable to find the specified registry key or value.
  
  c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\commo
  nfilesdir
  ERROR: The system was unable to find the specified registry key or value.
  
  c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\progr
  amfilespath
  ERROR: The system was unable to find the specified registry key or value.
  
  c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\progr
  amw6432dir
  ERROR: The system was unable to find the specified registry key or value.
  
  c:\>   

  Friday, November 23, 2012 7:39 PM
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  c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion
   
  HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion
       SM_GamesName    REG_SZ    Games
       SM_ConfigureProgramsName    REG_SZ    Set Program Access and Defaults
       CommonFilesDir    REG_SZ    C:\Program Files\Common Files
       CommonFilesDir (x86)    REG_SZ    C:\Program Files (x86)\Common Files
       CommonW6432Dir    REG_SZ    C:\Program Files\Common Files
       DevicePath    REG_EXPAND_SZ    %SystemRoot%\inf;%SystemDrive%\SWSetup\Drivers
       MediaPathUnexpanded    REG_EXPAND_SZ    %SystemRoot%\Media
       ProgramFilesDir    REG_SZ    C:\Program Files
       ProgramFilesDir (x86)    REG_SZ    C:\Program Files (x86)
       ProgramFilesPath    REG_EXPAND_SZ    %ProgramFiles%
       ProgramW6432Dir    REG_SZ    C:\Program Files

  Are the important response here (I got the original commands wrong in an attempt to avoid the long list of 'unrequired' data).

  The only strange one there is the DevicePath data - please run the following command and post the results

  DIR %SystemDrive%\SWSetup\Drivers

  it doesn't exist on my system  - but it may be part of the OEM setup

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  
  

  • Edited by Noel D PatonModerator Friday, November 23, 2012 8:28 PM typo

  Friday, November 23, 2012 8:03 PM

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  c:\>dir %SystemDrive%\SWSetup\Drivers
   Volume in drive C has no label.
   Volume Serial Number is B0B2-5AD6
  
   Directory of C:\SWSetup\Drivers
  
  05/07/2012  01:14 PM    <DIR>          .
  05/07/2012  01:14 PM    <DIR>          ..
  05/07/2012  01:14 PM    <DIR>          Audio
  05/07/2012  01:14 PM    <DIR>          Card
  05/07/2012  01:13 PM    <DIR>          Network
  05/07/2012  01:12 PM    <DIR>          RaWiFi
  10/25/2011  10:03 PM    <DIR>          TouchPad
  10/25/2011  09:43 PM    <DIR>          Video_P

  Friday, November 23, 2012 8:08 PM
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  Interesting!

  in my VM, %SystemDrive%  is defined as C: (which means that it always returns the current folder, as far as I can tell)

  Please run the following command and report the result....

  echo %systemdrive%

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 9:06 PM

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  c:\>echo %systemdrive%
  C:

  Friday, November 23, 2012 9:21 PM
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  That's correct - so let's change the entry that refer to the folder....

  run the following command in an Elevated Command Prompt

  REG ADD HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion /v DevicePath /t REG_SZ /d %SystemRoot%\inf  /f
   
   

  then reboot the machine and note ANY change in behaviour - then post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  • Edited by Noel D PatonModerator Friday, November 23, 2012 9:34 PM typo

  Friday, November 23, 2012 9:33 PM

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  Very slow to come to a stable state.  Opened as normal but then everything locked up for a good 10 mins.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {7F4B04B6-82EE-479B-96BF-33629EA5267B}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120830-0333
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7F4B04B6-82EE-479B-96BF-33629EA5267B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2148121015-860156553-3760823599</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.45</Version><SMBIOSVersion major="2" minor="7"/><Date>20111221000000.000000+000</Date></BIOS><HWID>EB143407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
  Error: 0xC0000022
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 9:5:2012 08:22
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GFEwfLyksdIAJwhYj3QGbjfZmsAag==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            HP            INSYDE  
    FACP            HPQOEM        SLIC-MPC
    HPET            HP            INSYDE  
    BOOT            HP            INSYDE  
    MCFG            HP            INSYDE  
    WDRT            HP            INSYDE  
    ASF!            HP            INSYDE  
    SLIC            HPQOEM        SLIC-MPC
    SSDT            HP            INSYDE  
    SSDT            HP            INSYDE  
  
  

  Friday, November 23, 2012 10:07 PM
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  Also, don't know if this adds to the puzzle, but there we a bunch of HP "apps" that come up during startup on the launch box.  I had disabled them shortly after getting the machine.  They are back again.

  Friday, November 23, 2012 10:12 PM
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  Also... noticed that the product key in the diagnostic does not match the key on the tag at the bottom of the computer???

  Friday, November 23, 2012 10:16 PM
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  OK - please try running SFC again now.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Copy theCBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 10:16 PM

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  Also... noticed that the product key in the diagnostic does not match the key on the tag at the bottom of the computer???

  
  

  Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

   

  OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

   

  COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, November 23, 2012 10:32 PM

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  So it failed again in the same spot with the same error...  I then tried again to run it in the recovery environment and got the message that the were repairs pending and I needed to reboot.  I rebooted and still got the same message.

  Saturday, November 24, 2012 3:23 PM
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  ... in that case, I think all I can really suggest is a repair install...

   

  Download the SP1 Refresh for your language and edition from the links on these pages...

   

  Heidoc -Microsoft DR Download links

   

  The links are for downloads from the Digital River servers run for MS, so are about as safe as
  you can get :)

   

  Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk
  Image Burner, or (better still) your favourite burning application at the slowest speed possible.

   

  Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
  option from your app - or you'll end up with a useless coaster :)

   

  Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
  the repair from there - you must start the repair from within a normal Windows boot.

   

  Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

  - and they should help you get through it (it's not as difficult as it looks!)

   

  Always ask questions first if you're unsure - either here, or in sevenforums.

   

  Good luck with it!

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Tuesday, November 27, 2012 10:18 AM
  • Marked as answer by Noel D PatonModerator Tuesday, December 4, 2012 10:53 AM

  Saturday, November 24, 2012 7:37 PM

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  thanks Noel
  

  Sunday, November 25, 2012 2:30 AM
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  I am not a computer programmer, so all these instructions seem foreign to me...but the same thing started happening to my computer within the last week.

  The " not running genuine microsoft" message and the "hanging"

  this sounds like something is wrong with WINDOWS and needs a fix, no? I don't have $200 to pay a computer person to fix--and the repair install above sounds difficult.

  Sunday, November 25, 2012 7:04 PM
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  First please start a new question of your own, and include an MGADiag report - then we can see what is necessary.

  It's quite rare for a repair install to be necessary.

  To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
  (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
   Once saved, run the tool.
  Click on the Continue button, which will produce the report.
   To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - **in your own thread**, please
   
  Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
  http://www.microsoft.com/en-us/howtotell/Hardware.aspx

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, November 25, 2012 7:15 PM

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