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MSDNAA Windows not genuine, Update installation failed: 0xC8000247 RRS feed

  • Question

  • I have the same problem: "Update installation failed. Error information 0xC8000247" when trying to run WindowsActivationUpdate.exe, after being told that I use a hacked copy of Windows (although downloaded from MSDNAA). Moreover, I cannot install any updates, and switching off Windows Update, then restarting the computer, then switching on was not helpful (I saw this was proposed as a solution).

    I  installed windows from an image copy of my system, which in turn was installed from a Windows CD from MSDNAA. Shall I understand that MSDNAA software cannot be genuine since the same copy is used by many users?

    I tried to install the system directly from the CD, but the installation failed: it was impossible to install any drivers for the video card (ATI radeon 5730), even the newest drivers from ATI were rejected by Microsoft as being fake (not digitally signed). I tried to install Intel Rapid Storage Drivers, as pointed above, but the diagnostic tool found on the intel site found that all the drivers are up to date except the video card (which works perfectly, although is a fake driver according to Microsoft), and the driver from the wireless card (again, fake/malware driver according to Microsoft)

    I am quite pissed off, a Linux CD works perfectly, detects everything, has no driver issues, and I might just well wipe out the whole harddrive. I can't spend days struggling with buggy Microsoft software.

    Antivirus used: Avira Free Antivirus. I tried first Microsoft Security Essentials, but, of course, it failed to install (can't remember the error code, but it doesn't matter anymore, I will never go back to MSE).

    This is what mgad.exe can say:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-88369
    Windows Product Key Hash: XPr1IVcXp3Bo8Roe7qnE24gasxw=
    Windows Product ID: 55041-090-1331166-86737
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {92AD07D6-C98E-4F77-8B3F-288932B8C1A1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92AD07D6-C98E-4F77-8B3F-288932B8C1A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-090-1331166-86737</PID><PIDType>6</PIDType><SID>S-1-5-21-1980233136-2704357426-2211932193</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>N61Jq</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N61Jq.208</Version><SMBIOSVersion major="2" minor="6"/><Date>20100330000000.000000+000</Date></BIOS><HWID>67423C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-090-133116-03-1033-7600.0000-3162011
    Installation ID: 017896035431058555356020457690025371919433439972183080
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 88369
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 9/26/2012 7:12:23 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:26:2012 06:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAAADAAAAAwABAAEA6GGethJpdxb6Qni4YLZiPWaevX7Oqo6Akvp2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
      DMAR            INTEL         CP_FIELD

    Wednesday, September 26, 2012 1:57 PM

Answers

All replies

  • Thanks for reposting.

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    • Edited by Noel D PatonModerator Wednesday, September 26, 2012 2:10 PM include filename
    • Marked as answer by costelus Wednesday, September 26, 2012 3:40 PM
    Wednesday, September 26, 2012 2:09 PM
    Moderator
  • Thanks!

    It seems now that Windows Update can check for updates and it found many to install. I'll see, don't have too much time now.

    The mgadiag report:Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-88369
    Windows Product Key Hash: XPr1IVcXp3Bo8Roe7qnE24gasxw=
    Windows Product ID: 55041-090-1331166-86737
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {92AD07D6-C98E-4F77-8B3F-288932B8C1A1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92AD07D6-C98E-4F77-8B3F-288932B8C1A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-090-1331166-86737</PID><PIDType>6</PIDType><SID>S-1-5-21-1980233136-2704357426-2211932193</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>N61Jq</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N61Jq.208</Version><SMBIOSVersion major="2" minor="6"/><Date>20100330000000.000000+000</Date></BIOS><HWID>67423C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-090-133116-03-1033-7600.0000-3162011
    Installation ID: 017896035431058555356020457690025371919433439972183080
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 88369
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 9/26/2012 8:24:41 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:26:2012 06:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAAADAAAAAwABAAEA6GGethJpdxb6Qni4YLZiPWaevX7Oqo6Akvp2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
      DMAR            INTEL         CP_FIELD

    Wednesday, September 26, 2012 2:26 PM
  • That's fixed the Windows problem.

    A few things for you to note and think about.

    1) Your installation of Office is counterfeit

    2) MSE refused to install because it couldn't validate the Windows installation.

    3) What actual drivers is MS complaining about (and how does it complain?), and where did you get them from? If it's complained about certificates, there's a good chance that the complaints were valid. Please post the EXACT wording of the warning message you get.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 26, 2012 2:57 PM
    Moderator
  • Thanks for the answer & solution!

    1. I don't know. When this system was installed (one year ago) I tried to install Office from MSDNAA, the installation however failed. I don't know what I did after that. I use only powerpoint to create photo albums, but I will look for something else; for editing I use Latex. I have uninstalled Office.

    2. Too bad, Avira installed without a problem.

    3. Two days ago I tried to install a clean copy of Windows, after the hard-disk broke. The installation went OK but when trying to install drivers from the CD I got together with the laptop, Windows did not let me do because the drivers were not digitally signed. The laptop manufacturer is Asus and the cd IS original. In fact, one year ago, when I installed Windows and used the same drivers, they were OK. Since I did not have drivers for the video card, the resolution was really bad (800x600). I tried downloading the latest drivers from AMD: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx. The installation failed, again Windows detected that the driver is counterfeit. After wasting two days with two fresh installations of Windows which ended up in the same error, I decided to give up the fresh install and use the system image I had from one year ago.

    Wednesday, September 26, 2012 3:37 PM
  • Unsigned drivers are not necessarily fake or corrupt - they simply haven't been signed and certificated to ensure that they haven't been corrupted between release and install.

    By default ALL drivers in Windows x64 must be signed - and any manufacturer releasing unsigned x64 drivers is a fool.

    Did you try downloading all drivers from here?

    http://support.asus.com/Download.aspx?SLanguage=en&m=n61Jq&p=3&os=30


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 26, 2012 3:57 PM
    Moderator
  • That was the first thing to do after I saw that the driver I had on the CD that came with the laptop is not working. It turned out that on the ASUS site you can download the same version as what I had on the CD. I knew it was outrageous that Asus and Amd don't certify their drivers, but that was what Windows said. And i spent many hours trying to fix that problem, if you search a bit you can see many discussions that new genuine drivers are rejected by Windows.

    Now it appears the things were as following: corrupt Intel Rapid Storage drivers -> no Windows update & no genuine copy of Windows -> all non-Microsoft drivers are detected as counterfeits. Well, good that we don't design airplanes in the same way!

    Again, I'm very happy with the answer! I was on the point of whipping out the whole drive, install Linux and throw away any Microsoft DVDs. There were two awful days when I had to rely on a Linux live CD to get a decent working computer; that one detects the video card and uses the right drivers and the right screen resolution without even asking.

    Thanks a lot Noel!

    Wednesday, September 26, 2012 4:56 PM
  • You're welcome - there are a lot of people having problems with the Intel drivers - I just wish I knew exactly what the problem really was, as I suspect that it's not the drivers themselves that are causing the problem.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, September 26, 2012 6:13 PM
    Moderator
  • Yet another error, it's really a pain.

    Windows activation: the activation server reported that the Multiple Activation Key has exceeded its limit.

    Never again I will buy a laptop with Windows on it! Either Linux or Apple. Windows is just way too expensive, you have to put a huge amount of time in it to get it run decently.

    Sunday, September 30, 2012 2:31 PM
  • This is nothing to do with Windows - it's to do with the source for your Key.

    You did NOT purchase this Key with the laptop - it's a Volume License Key, which must be bought seperately, and which you have already stated that you got through your college.

    If you actually bought this Key elsewhere , then you were sold a counterfeit.

    MSDNAA Keys come with limitations which are (or at least should be) made clear at the time. They may be one-use Keys, or of limited activation capability (e.g. they may not be capable of being activated after that year's intake has left school, or after the next academic year starts). You paid probably around $20 for a product that costs the general public around $200, and have had the use of it for seemingly well over a year.

    If your machine came preinstalled with Windows, then you still have a valid license for a version of Windows. For what version and edition of Windows is the COA sticker valid??

    You can either revert back to that edition using the manufacturer's Recovery media (or a Retail disk of the same edition), or purchase an Upgrade to Pro, and see if you can persuade MS to allow you to swap the Key in.

    If you're still eligible for the MSDNAA offer, contact your System Admin for assistance, as they may be able to update your Key without too much hassle.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 30, 2012 2:59 PM
    Moderator
  • It's long to explain.

    As we all know, it is impossible to buy a laptop without Windows on it, so I paid for Windows just as much as anyone else.

    When I bought the laptop 2 years ago, I had a very good webcam which was not compatible with Windows 7.  At the suggestion of the computer manufacturer, I used my MSDNAA subscription to install Windows 7 Pro and try to run the setup program for the webcam in compatibility mode. In vain, I had to throw away the camera!

    I remained with this installation of Windows and a Linux (dual-boot) until several days ago. Windows was working like hell, it had like 40-50 updates, he was making them, they were failing and he had to revert the changes - it was taking like 10 mins only to start. I had some image copies of the C:\ drive from the previous installation and I thought about reinstalling. I knew that it would destroy my Linux installation, but that was easy to redo again. What it happened was mind-boggling: the restore hanged and left the entire computer unbootable! I could not even enter in BIOS or boot from a CD! I thought the hard drive is dead, put another one, reinstalled Windows, and it worked (see the message on 26th september).

    But then I put a Linux live CD and repaired the old hard drive: it had absolutely no physical errors, Windows simply made a good hard-drive unusable (shall I say that it created 100 partitions on it when reinstalling?) So I put my old hard drive back in and I reinstalled Windows. Now it has this errors with activation.

    The computer manufacturer did not provide an installation backup, but a restore partition on the hard-drive. That partition is now gone, thanks to the clever recovery program from Microsoft.

    I am still eligible for MSDNAA and I will contact my admin. But really, never again! I will avoid Microsoft products from now on!


    • Edited by costelus Sunday, September 30, 2012 7:11 PM
    Sunday, September 30, 2012 7:10 PM
  • I suspect that at least part of your problem is of your own making - it's easy enough to buy an OS-free laptop from most manufacturers, for one thing. (ASUS in particular will quite happily sell OS-free machines - the retailers aren't so happy, though, because they can't sell you Norton or McAfee, or other overpriced 'necessities')

    Installing Linux is almost certainly what broke your recovery partition - if you'd used the manufacturer's option to create the Recovery disks beforehand, you would have been able to use them to recover Windows. Running Linux may also have been what caused your Windows problems if you didn't properly control  the OS.

    You can order a set of Recovery media for the machine from Asus  http://estore.asus.com/shop/ (type Recovery into the Search box) >> http://us.estore.asus.com/index.php?l=product_detail&p=2478

    http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&m=N61Jq&p=3&s=217&os=&hashedid=ZfpnPRZ5UxVOtrHJ&no=1775


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Sunday, September 30, 2012 7:28 PM
    Moderator
  • At that time, I had contacted Asus and they said they don't sell non-windows laptops. Other colleagues of mine had the same problem. Yes, indeed, the first time I opened the computer it was just awful! Full of all kind of useless trial software, a total mess.

    Linux was installed on its own, separate partition and it was never used to mount other partitions. The recovery partition was in place and in fact grub displayed the corresponding boot menu.

    I don't have time to reinstall Windows and the other programs again. What are the risks of running a non-activated Windows (if I can't solve this problem with MSDNAA)?

    Sunday, September 30, 2012 7:51 PM
  • The biggest liability is that MSE will stop working, if installed - other than that, you've probably already seen all the bad side (lack of anything other than Security updates, back background, nag, etc, etc.)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 30, 2012 8:05 PM
    Moderator
  • Thank you for posting this solution! I have been trying to fix my windows update problem for a month and tried more things that I can remember with every solution failing. I was ready to give up and do a clean install. I really appreciate your post. It worked for me and found 40 updates.
    Saturday, October 13, 2012 8:06 PM
  • Glad to hear it - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 14, 2012 10:28 AM
    Moderator
  • Linux was installed on its own, separate partition and it was never used to mount other partitions. The recovery partition was in place and in fact grub displayed the corresponding boot menu.

    Grub replaces the MBR.

    I know for sure Win7 won't let you install the SP1 update with a grub MBR.

    Dell includes (on their driver DVDs) a utility to fix Dell MBRs (with pointers to their utility and MediaDirect partitions) and that have been altered (it's replaced by microsoft's FIXMBR command more often than by grub)... I have no idea if ASUS has such a util to fix their MBR (if they even use an MBR different than the one FIXMBR writes), though.

    Monday, December 10, 2012 7:29 AM