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A unauthorized change was made to windows

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as the title says. i have had my computer or about six months and i was wondering if anyone knows how to fix this.

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
Windows Product ID: 89578-OEM-7332157-00211
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {541395DA-BF14-42D9-83C2-7F6FD26E10A8}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error: M:20090817123633447-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{541395DA-BF14-42D9-83C2-7F6FD26E10A8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3479518221-3145867408-1647131542</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5735                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.08          </Version><SMBIOSVersion major="2" minor="5"/><Date>20080910000000.000000+000</Date></BIOS><HWID>38313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B462FBD5EA68F10</Val><Hash>LZ/R5IC/QZfqJFEVJeEz28R1D4Y=</Hash><Pid>81602-904-7599336-68583</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x800700EA

Licensing Data-->
Software Licensing service is not running.

HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAIAAgABAAAAAwABAAEAJJSGP07qFT9yhXp/Jnai1qrp8vR39kSqjlCsVkwBKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            PTLTD             APIC
FACP            INTEL         CRESTLNE
HPET            INTEL         CRESTLNE
BOOT            PTLTD         $SBFTBL$
MCFG            INTEL         CRESTLNE
SLIC            ACRSYS        ACRPRDCT
SSDT            BrtRef        DD01BRT
SSDT            BrtRef        DD01BRT

Monday, August 17, 2009 4:44 PM

Answers

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Hello ike2232,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Tuesday, August 18, 2009 7:49 PM
Tuesday, August 18, 2009 7:49 PM

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anyone?

Monday, August 17, 2009 9:31 PM
0

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Hello ike2232,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Tuesday, August 18, 2009 7:49 PM
Tuesday, August 18, 2009 7:49 PM

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A unauthorized change was made to windows

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