What's happening is called a Tamper State. There is a program that is incompatible with Vista and when that program does something that Vista doesn't allow, Vista goes into a Non-Genuine state. In your situation, there is a twist. The Validation code 0x80070426 (seen on line 3 and 4 in the diagnostic Report) means that the Software Licensing Service is also not running. Most likly, the program that is causing the tamper state is also causing the Software Licensing Service to not run.
First, go to support document that outlines programs that are Known to cause this type of issue http://support.microsoft.com/kb/931699/en-us. If you have any of the programs listed in the document, installed, then uninstall them and then follow the steps (at the bottom of this post) on how to re-start the Software Licensing Service.
In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers:M:20071026110132910-
If you break down the numbers, you will get a time stamp:
(year) (month) (day) (time in 24format) (millisecond)
M:2007 10 26 1101 32910
In your case you have 2 tampers, but since it's at the same time, for both, I would assume it's only one program causing both tampers.
Now that we know the time of the tamper, you can now try to connect that time with a program.
we do that by:
1) Click the 'Start' button
2) Right Click 'Computer'
3) Select 'Manage'
4) Continue thru the "Windows needs your permission to continue" window (if any)
5) Click the arrow next to 'Reliability and Performance'
6) Click the arrow next to 'Monitoring Tools'
7) Click on 'Reliability Monitor'
8) Click on the graph above the date 9/18/2007
9) Below the graph, look at the report titled "Software (Un)Installs for 10/26/2007"
10) Look for any program that shows "Application Install" in the 'Activity' column.
11) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 8) thru 10) for the dates 10/25, 10/24 and 10/23
This will tell you what programs were installed on the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 10/26/2007, this process may not be helpful.
Once we have identified the program and uninstalled it, you will then need to re-start the Software Licensing Service by the following steps:
If you have acces to the Start button:
1) Click the Start button
2) Type: cmd.exe in the Start Search field
3) Hit the Enter key
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
If you do not have access to the Start button:
1) Click the option Access computer with reduced functionality
2) A Browser will open, type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right Click on the cmd.exe and select Run as Administrator
5) Type: net start slsvc
Please tell me if this helps you resolve the issue.
Thank you,
Darin Smith
WGA Forum Manager
