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Suddenly my copy of Vista is pirated? RRS feed

  • Question

  • At start-up I'm given the option to "go online" to resolve a problem or "close". When I run the WGA I get: "This copy of Windows did not pass genuine validation." The MGAD file says:

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {40C14448-B446-4CE8-A68A-CD3E73FE9C4D}(4)
    Is Admin: No
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20071026110132910-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80070426
    Commit: N/A, hr = 0x80070426
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80070426
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40C14448-B446-4CE8-A68A-CD3E73FE9C4D}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1002971843-988583775-1877763933</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GA447UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.37    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>DF313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>19476631B1FC86C</Val><Hash>O6JQFfw83y/Y+Fdvt2YE05LJTkg=</Hash><Pid>70141-054-4982973-56376</Pid><PidType>1</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>A4BFEB331B85DF6</Val><Hash>R73wsHig/y3Caac6P4YwPtVa4Fg=</Hash><Pid>72082-763-0080733-55840</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAALsHAAAAAAAAYWECANOQD5bRgd2SlgjIAdArSr9MLECc5R83cvYPeMypzgIycCO53vN1Y8bBUtzWx9ACS9+vCKYl/t5ejHKMaysMPgesORnDUv5v8xZITzjp23E0C+va/Axsg3P/sw12GD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMx5EETPhx1D/buoiDBZUZfxuZFqpRY6nfobVHcglINKcrDD4HrDkZw1L+b/MWSE84GK/319w6G0Fe/VPVl4l8HRg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zBvC1LFdFhmPh+LBKRUHgZSGYOyMoUsENANUk4/vHqlTKww+B6w5GcNS/m/zFkhPOCPbqtkFWE7Jx5VfoeJ797MYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxGE+XIsPvZtw6EidgDWU0v9dDI6jdyDs476vNfQfnvOysMPgesORnDUv5v8xZITzhQ8AEuxQbam38+gRBpbVJsGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMfrTDJeH/mUaP8xghjcx958Isd/T+KOs8c6yXcTw41psrDD4HrDkZw1L+b/MWSE84ZDgMX/SaF2v2av2zOJWE+xg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zASReLVqMPSTuQ1p/cF9Ieml9bKc2wJ14/6ZmcKOSDWrKww+B6w5GcNS/m/zFkhPOOFNPGZXC87ycQGworz8XV4YPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyaB2DsJCQbtHpxLNqE+EWWGK2v4CK7jN6EGaC3DqjTRCsMPgesORnDUv5v8xZITzjhTTxmVwvO8nEBsKK8/F1eGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jM36mrTZ1SgKHiHxbywgskbHfeTtjFHhSq3Eryo5d3DRUrDD4HrDkZw1L+b/MWSE844U08ZlcLzvJxAbCivPxdXhg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zKAVKQuwAnjnU7o2C28U8IHmO1AR18b9QpJVqGS1ONzQKww+B6w5GcNS/m/zFkhPODCza0r4ipvw8B1oskmYRb8YPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMy/uye88QWUa7jzMCcWfZY/UsEJaXrdO5dZL1BdMuYWPysMPgesORnDUv5v8xZITzgHueGXS5In8Wp3f3sGbfEVGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMRD5CoJLRgsJEAMoTVLr4qEwl7FY0h65DDHd/bqWu4yQrDD4HrDkZw1L+b/MWSE84hi88wtO6R8rH5g56eM+s1Rg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zPR24sOfpyn3w4Q9/gWrikilevC4DBY1RH9DfjONod9jKww+B6w5GcNS/m/zFkhPOD0uufOdTJyN4GNLFyhcpekYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyS6OSN7d4XplwA+60B3zgqwQLt76j76H+2ZHkF3HI3ISsMPgesORnDUv5v8xZITziTXiIuqaVchAYFQs8ECNZgGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMedy9RnB5xF/VkKWzfCEAjAOw/wNqvoifrVSVpnG0BJYrDD4HrDkZw1L+b/MWSE84zWEk3aDAXsBY8et/YBTozBg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zPT6q/KFO8KIyhVwaJ1c4gFMQn43jT0S6w/uCwIAnzi/Kww+B6w5GcNS/m/zFkhPOAw3mLmlM0GBzxZgOi0SVdcYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyD7XEScii1KZIfI3gsHxRE/sZyZvyRTiMRC1LEAMrCbisMPgesORnDUv5v8xZITzieD3BdH3MHFZEq5ciMM4rcGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMsJDLNciIohkQ/xfcWy+w4GduGC1deXlZHSMbNRfWJAQrDD4HrDkZw1L+b/MWSE84+fpOHde6u+l1NSk+ka1N2xg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zIPtcRJyKLUpkh8jeCwfFEQOEtGNzFd1TC4nri9KOtXpKww+B6w5GcNS/m/zFkhPOI/OpG8Ja9CNEFH6JW/IWbAYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwEUhexH+QsYXdV00pWs63fqSDmsL/mNnkCOUAAO00VMysMPgesORnDUv5v8xZITzh59K6PmkERFIA+OlxRx25XGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMb+HOR2JhMsN0zWl9FWgCzXXtU2Ivzi2+PE3iFvaPyIArDD4HrDkZw1L+b/MWSE84gt2sIPLXLuxuCEAmPHof3Rg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zME4zASrFs8vWDBgigZOHIhV/vec1LWkpDjwZtv5ZAlKKww+B6w5GcNS/m/zFkhPOJIb7Z1zAtap3wKbQU2lVIEYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTvmUSdMO43zw5iczjEbVpBw31MVEwJQoNVlmdL3kLJ+UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwxWP5RxeYM4amD6OHotdrH6USFZQgXJhuZ9aUGf4KiEysMPgesORnDUv5v8xZITzipHrmFnpAs/73JT6ev6XBDGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR7075lEnTDuN88OYnM4xG1aQcN9TFRMCUKDVZZnS95CyflM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMH3Y6Nx4jAVCeUJQowRsVmMIFpTJEinKYZBJ4ohiwI1krDD4HrDkZw1L+b/MWSE84NQ25ZNs1kwMkoHkk564wrhg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9O+ZRJ0w7jfPDmJzOMRtWkHDfUxUTAlCg1WWZ0veQsn5TOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zPpV/k9gSORewxG30hk2Mfyecb6TdYSiQ/hkD46PB4CTKww+B6w5GcNS/m/zFkhPOMHVMTDlSCXjUkhZjU3nJB8YPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHv
    _______________________________________
    AS for the TTS error -- I did a system restore yesterday to 10/03/2007. This whole problem started about 21/2 weeks ago. Vista came pre-installed on my HP laptop and worked for about 6-8 weeks.

    Friday, October 26, 2007 3:38 PM

Answers

  • Marking this thread as Answered. 

     

    jmalesk is working with support directly

     

    Darin Smith

    WGA Forum Manager

     

    Wednesday, November 7, 2007 7:05 PM

All replies

  •  


      What's happening is  called a Tamper State. There is a program that is incompatible with Vista and when that program does something that Vista doesn't allow, Vista goes into a Non-Genuine state. In your situation, there is a twist. The Validation code 0x80070426 (seen on line 3 and 4 in the diagnostic Report) means that the Software Licensing Service is also not running. Most likly, the program that is causing the tamper state is also causing the Software Licensing Service to not run.

     

    First, go to support document that outlines programs that are Known to cause this type of issue http://support.microsoft.com/kb/931699/en-us. If you have any of the programs listed in the document, installed, then uninstall them and then follow the steps (at the bottom of this post) on how to re-start the Software Licensing Service.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers:M:20071026110132910-

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (millisecond)

    M:2007       10       26         1101                 32910

     

    In your case you have 2 tampers, but since it's at the same time, for both, I would assume it's only one program causing both tampers.

     

    Now that we know the time of the tamper, you can now try to connect that time with a program.

     

    we do that by:

    1) Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Performance'

    6) Click the arrow next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 9/18/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 10/26/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' column.

    11) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 8) thru 10) for the dates 10/25, 10/24 and 10/23

     

      This will tell you what programs were installed on the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 10/26/2007, this process may not be helpful. 

     

      Once we have identified the program and uninstalled it, you will then need to re-start the Software Licensing Service by the following steps:

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd.exe in the Start Search field

    3) Hit the Enter key

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

     

    Please tell me if this helps you resolve the issue.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Friday, October 26, 2007 6:29 PM
  • No it doesn't resolve the issue.

     

    The tamper state supposedly happened today -- I've installed nothing today except automatic updates that came through from Microsoft since I restored my system to a 10/04 restore point. I have not installed any of the programs listed as known problems.

     

    I cannot restart the licensing service -- I get the following error message:

    System error 54273

    No message text for message #0xd401 in message file for BASE

    Friday, October 26, 2007 7:39 PM
  • Hello jmalesk,

     

      Can you recall what Updates you installed?

     

      Also, you say you have not installed anything today, but since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, can you tell me if you installed anything, besides updates, in the last 3 days?

     

      Lastly, would you create a support request at http://go.microsoft.com/fwlink/?linkid=52029 and post the Confirmation Number of the request, here in this thread. We would like to contact you directly, and I will use the email address that you provide in the support request.

     

    Thank you,

    Darin Smith

    WGA Support Manager

     

    Friday, October 26, 2007 8:50 PM
  • Hi again,

     

      Update on your issue:

     

      We have decoded the portion of the Diagnostic Report listed under "Spsys.log Content:" and it tells me that the first incedent of the Tamper actually occured on 10/07/2007. So I suggest going thru the steps that I provided above using that date as the Tamper Time Stamp instead.

     

      My Engineers reiterated the desire to contact you directly. We noticed in the "Spsys.log Content:" that there is a file that is unsigned and we wanted to analyze it to see if it might be the cause of the issue. Once that is known, we may be able to figure out why that file is unsigned.

     

    Darin
    Friday, October 26, 2007 11:07 PM
  • Hi Darin,

     

    Thanks for your help. I've sent in the support request. My confirmation # is 1048165197.

     

    I will try going through the tamper steps that you outlined now. But I'm a little confused about it -- if the tamper occured on 10/07, but I did a system restore from a point on 10/03 wouldn't that have uninstalled whatever was installed on 10/07? Am I not understanding the system restore feature correctly?

     

    The updates were just Windows updates that came through automatically as I shut-down the computer.

     

    Thanks,

    Jessica

     

    **Just ran the tamper steps and got back this:


    Lego NXT software was installed sucessfully

    Office 2003 was installed sucessfully

    Driver install failure for panasonic digital video camera usb\vid_069&PID_0002\001653050ED0

    ** Cannot access my control panel to uninstall anything

     

    J

    Saturday, October 27, 2007 2:15 AM
  • Marking this thread as Answered. 

     

    jmalesk is working with support directly

     

    Darin Smith

    WGA Forum Manager

     

    Wednesday, November 7, 2007 7:05 PM