Offline outlook client crashes when going offline RRS feed

  • Question

  • hey all

    we've just installed the offline outlook client (dynamics crm 4, rollup 2 installed on the server and client), everything works fine except when the client clicks on 'go offline' it syncs bunch of things, says completed, then freezes for about 2-3 secodns and says 'an unexpected error occured, please contact your network administrator'

    Here are the details

    Event Viewer
    Error - Initialization of the Microsoft CRM UI failed. Try restarting Microsoft Outlook.

    Error - A problem occured retrieving information from the Microsoft CRM server. Check network credentials and network connections and try again.

    Warning - An unexpected result was returned during Offline Synchronization. Truncating all replicated tables and OfflineQueue table in MSDE.

    RE: 2nd error (authentication...etc) this user can login to the web interface fine, so this error is bogus

    Trace File
    >Pre-Platform Request: Microsoft.Crm.SdkTypeProxy.RetrieveMultipleRequest, OutProcessCrmService Url: http://localhost:2525/MSCRMServices/2007/CrmService.asmx
    [2009-03-11 20:46:04.1] Process:Microsoft.Crm.Application.Hoster |Organization:6741fc1d-553f-4479-afe6-eff9c42f4819 |Thread:   15 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | CustomResourceLoaderForOutlook.GetCustomResources
        at CustomResourceLoaderForOutlook.GetCustomResources(Guid organizationId, CustomResourceCacheKey cacheKey)

    >A WebException encountered while trying to read from server. Error Message The underlying connection was closed: An unexpected error occurred on a receive.. Going ahead and reading from file instead.

    That's where the trouble starts, any ideas on where I should look next? I've tried on a new organization to make sure it's not the data, I still get the same error.

    Client machines are fully patched and updated.

    Wednesday, March 11, 2009 8:48 AM


All replies

  • Are there any other add-ins in Outlook? - I've seen Outlook Add-Ins (Mappoint, business card scanner and Microsoft Business Contact Manager) cause interruptions in Outlook/CRM functionality -

    Also have you used the http://blogs.msdn.com/crm/archive/2008/01/22/introducing-mscrm-client-diagnostics.aspx diagnostics tool?
    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    • Marked as answer by Jim Glass Jr Tuesday, March 31, 2009 5:18 PM
    Sunday, March 29, 2009 2:07 AM
  • It might be an error on the server indeed, i.e. a SOAP exception is thrown by the server at the end of the synch process. The next thing to look at would be the trace log on the server side.
    Sunday, March 29, 2009 1:25 PM