we've just installed the offline outlook client (dynamics crm 4, rollup 2 installed on the server and client), everything works fine except when the client clicks on 'go offline' it syncs bunch of things, says completed, then freezes for about 2-3 secodns and says 'an unexpected error occured, please contact your network administrator'
Here are the details
Event Viewer Error - Initialization of the Microsoft CRM UI failed. Try restarting Microsoft Outlook.
Error - A problem occured retrieving information from the Microsoft CRM server. Check network credentials and network connections and try again.
Warning - An unexpected result was returned during Offline Synchronization. Truncating all replicated tables and OfflineQueue table in MSDE.
RE: 2nd error (authentication...etc) this user can login to the web interface fine, so this error is bogus
Trace File >Pre-Platform Request: Microsoft.Crm.SdkTypeProxy.RetrieveMultipleRequest, OutProcessCrmService Url: http://localhost:2525/MSCRMServices/2007/CrmService.asmx [2009-03-11 20:46:04.1] Process:Microsoft.Crm.Application.Hoster |Organization:6741fc1d-553f-4479-afe6-eff9c42f4819 |Thread: 15 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error | CustomResourceLoaderForOutlook.GetCustomResources at CustomResourceLoaderForOutlook.GetCustomResources(Guid organizationId, CustomResourceCacheKey cacheKey) ...etc >A WebException encountered while trying to read from server. Error Message The underlying connection was closed: An unexpected error occurred on a receive.. Going ahead and reading from file instead.
That's where the trouble starts, any ideas on where I should look next? I've tried on a new organization to make sure it's not the data, I still get the same error.
Client machines are fully patched and updated. http://weblogs.asp.net/gayanperera/
Are there any other add-ins in Outlook? - I've seen Outlook Add-Ins (Mappoint, business card scanner and Microsoft Business Contact Manager) cause interruptions in Outlook/CRM functionality -
Are there any other add-ins in Outlook? - I've seen Outlook Add-Ins (Mappoint, business card scanner and Microsoft Business Contact Manager) cause interruptions in Outlook/CRM functionality -
It might be an error on the server indeed, i.e. a SOAP exception is thrown by the server at the end of the synch process. The next thing to look at would be the trace log on the server side.