none
Not activated

    Question

  • I made some major hardware changes to my PC and now whenever I goto settings it says at the bottom I need to activate windows. I click it and it says "this product key doesn't work.". when I goto the store and click retry it says my windows is genuine. but in my settings window it keeps telling me I need to activate windows. what do I do?
    Saturday, August 1, 2015 2:39 AM

Answers

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 2, 2015 8:46 AM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BYCHW-6P6WD-QRR7H
    Windows Product Key Hash: em2e/sOcRMHu00wzDfLwQ0WmFXM=
    Windows Product ID: 00326-11250-10002-AA031
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: N/A, hr=0x8007007a
    ID: {0CFF6E09-91FF-44B1-B918-4387D623B48E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 10 Home
    Architecture: 0x00000009
    Build lab: 10240.th1_st1.150717-1719
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CFF6E09-91FF-44B1-B918-4387D623B48E}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QRR7H</PKey><PID>00326-11250-10002-AA031</PID><PIDType>0</PIDType><SID>S-1-5-21-1041814886-1255165795-3297402143</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 1401</Version><SMBIOSVersion major="2" minor="4"/><Date>20100621000000.000000+000</Date></BIOS><HWID>75120E00018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="32"/><App Id="02" Version="10" Result="20390092"/><App Id="03" Version="10" Result="33554431"/><App Id="04" Version="10" Result="14290144"/><App Id="05" Version="10" Result="20390064"/><App Id="06" Version="10" Result="14286848"/><App Id="07" Version="10" Result="3"/><App Id="08" Version="10" Result="15064036"/><App Id="09" Version="10" Result="2007423912"/><App Id="0A" Version="10" Result="72"/><App Id="0C" Version="10" Result="15064792"/><App Id="0E" Version="10" Result="34078782"/><App Id="0F" Version="10" Result="15064152"/><App Id="10" Version="10" Result="80"/><App Id="12" Version="10" Result="2"/><App Id="14" Version="10" Result="10"/><App Id="16" Version="10" Result="20390344"/><App Id="17" Version="10" Result="15064052"/><App Id="18" Version="10" Result="2007423672"/><App Id="19" Version="10" Result="15064792"/><App Id="1A" Version="10" Result="62"/><App Id="1B" Version="10" Result="15064680"/><App Id="1C" Version="10" Result="2007411884"/><App Id="1D" Version="10" Result="20390352"/><App Id="1E" Version="10" Result="15064152"/><App Id="1F" Version="10" Result="62"/><App Id="20" Version="10" Result="15065576"/><App Id="21" Version="10" Result="20423896"/><App Id="22" Version="10" Result="2007412019"/><App Id="24" Version="10" Result="15064152"/><App Id="25" Version="10" Result="2007186516"/><App Id="26" Version="10" Result="65536"/><App Id="28" Version="10" Result="34078782"/><App Id="29" Version="10" Result="15064152"/><App Id="2A" Version="10" Result="15007806"/><App Id="2B" Version="10" Result="8"/><App Id="2D" Version="10" Result="20390352"/><App Id="30" Version="10" Result="15064172"/><App Id="31" Version="10" Result="2007622037"/><App Id="32" Version="10" Result="15064260"/><App Id="33" Version="10" Result="15141732"/><App Id="34" Version="10" Result="15064384"/><App Id="35" Version="10" Result="15141708"/><App Id="36" Version="10" Result="15141664"/><App Id="37" Version="10" Result="15141708"/><App Id="39" Version="10" Result="15064288"/><App Id="3A" Version="10" Result="15064212"/><App Id="3B" Version="10" Result="2007621982"/><App Id="3C" Version="10" Result="15064276"/><App Id="3D" Version="10" Result="15073532"/><App Id="3E" Version="10" Result="9"/><App Id="3F" Version="10" Result="15073280"/><App Id="40" Version="10" Result="15079324"/><App Id="42" Version="10" Result="2007409458"/><App Id="43" Version="10" Result="15064300"/><App Id="44" Version="10" Result="15064448"/><App Id="45" Version="10" Result="1952"/><App Id="46" Version="10" Result="15073281"/><App Id="47" Version="10" Result="9"/><App Id="48" Version="10" Result="16"/><App Id="49" Version="10" Result="15081116"/><App Id="4A" Version="10" Result="15081204"/><App Id="4B" Version="10" Result="15064532"/><App Id="4D" Version="10" Result="15064384"/><App Id="4E" Version="10" Result="16899356"/><App Id="4F" Version="10" Result="-194488364"/><App Id="50" Version="10" Result="380"/><App Id="52" Version="10" Result="236"/><App Id="53" Version="10" Result="2"/><App Id="55" Version="10" Result="-1296006270"/><App Id="56" Version="10" Result="15064404"/><App Id="57" Version="10" Result="2007407948"/><App Id="58" Version="10" Result="15064532"/><App Id="59" Version="10" Result="15064448"/><App Id="5A" Version="10" Result="15064392"/><App Id="5B" Version="10" Result="15064384"/><App Id="5C" Version="10" Result="2007408338"/><App Id="5E" Version="10" Result="15064748"/><App Id="5F" Version="10" Result="15064632"/><App Id="60" Version="10" Result="2007408074"/><App Id="65" Version="10" Result="1952"/><App Id="66" Version="10" Result="15079324"/><App Id="67" Version="10" Result="2134757376"/><App Id="68" Version="10" Result="24"/><App Id="69" Version="10" Result="3"/><App Id="6B" Version="10" Result="2"/><App Id="6C" Version="10" Result="3"/><App Id="6D" Version="10" Result="2"/><App Id="6E" Version="10" Result="-194488364"/><App Id="6F" Version="10" Result="2134724608"/><App Id="70" Version="10" Result="1"/><App Id="71" Version="10" Result="-1296006546"/><App Id="73" Version="10" Result="15064596"/><App Id="74" Version="10" Result="2007406735"/><App Id="75" Version="10" Result="3"/><App Id="77" Version="10" Result="2"/><App Id="78" Version="10" Result="15064532"/><App Id="79" Version="10" Result="15064448"/><App Id="7A" Version="10" Result="15065088"/><App Id="7C" Version="10" Result="2007406832"/><App Id="7E" Version="10" Result="64"/><App Id="8E" Version="10" Result="15064684"/><App Id="90" Version="10" Result="15064680"/><App Id="93" Version="10" Result="1310738"/><App Id="94" Version="10" Result="20500976"/><App Id="97" Version="10" Result="2"/><App Id="9A" Version="10" Result="131072"/><App Id="9B" Version="10" Result="15064584"/><App Id="9C" Version="10" Result="15064584"/><App Id="9D" Version="10" Result="15064584"/><App Id="9E" Version="10" Result="2"/><App Id="9F" Version="10" Result="2"/><App Id="A1" Version="10" Result="-1296006794"/><App Id="A2" Version="10" Result="15064964"/><App Id="A3" Version="10" Result="15065088"/><App Id="A4" Version="10" Result="2007410573"/><App Id="A5" Version="10" Result="15064748"/><App Id="A7" Version="10" Result="44"/><App Id="A8" Version="10" Result="15066144"/><App Id="A9" Version="10" Result="20500976"/><App Id="AA" Version="10" Result="2007410687"/><App Id="AB" Version="10" Result="8368"/><App Id="AC" Version="10" Result="1310738"/><App Id="AD" Version="10" Result="20500976"/><App Id="B0" Version="10" Result="20185088"/><App Id="B5" Version="10" Result="5"/><App Id="B9" Version="10" Result="10"/><App Id="BA" Version="10" Result="8388608"/><App Id="BB" Version="10" Result="15064824"/><App Id="BC" Version="10" Result="2007680570"/><App Id="BD" Version="10" Result="20185088"/><App Id="BE" Version="10" Result="15065576"/><App Id="BF" Version="10" Result="-1073741809"/><App Id="C0" Version="10" Result="-1296006698"/><App Id="C1" Version="10" Result="15065576"/><App Id="C2" Version="10" Result="2097152"/><App Id="C3" Version="10" Result="15064792"/><App Id="C4" Version="10" Result="15064792"/><App Id="C5" Version="10" Result="15064792"/><App Id="C6" Version="10" Result="32"/><App Id="C7" Version="10" Result="32"/><App Id="C8" Version="10" Result="2007633216"/><App Id="D4" Version="10" Result="3145728"/><App Id="D5" Version="10" Result="20390344"/><App Id="D6" Version="10" Result="684"/><App Id="D7" Version="10" Result="1441814"/><App Id="D8" Version="10" Result="20390392"/><App Id="D9" Version="10" Result="20390344"/><App Id="DB" Version="10" Result="4194366"/><App Id="DC" Version="10" Result="20423896"/><App Id="DD" Version="10" Result="15065576"/><App Id="E3" Version="10" Result="1"/><App Id="E4" Version="10" Result="24"/><App Id="E6" Version="10" Result="15064792"/><App Id="E7" Version="10" Result="64"/><App Id="EE" Version="10" Result="2007408074"/><App Id="F0" Version="10" Result="1"/><App Id="F3" Version="10" Result="15066516"/><App Id="F4" Version="10" Result="15066144"/><App Id="F5" Version="10" Result="15066372"/><App Id="F6" Version="10" Result="15066100"/><App Id="FA" Version="10" Result="-1296006974"/><App Id="FB" Version="10" Result="15065688"/><App Id="FC" Version="10" Result="15065712"/><App Id

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAAAAgABAAEAAwACAAAAAgABAAEAln3MCMAgSCTS2YDSEALA+0KqkNhRxtZQHIYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      MCFG            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      APIC            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      SSDT            Nvidia        ASUSACPI

    Windows 7 home premium
    Monday, August 3, 2015 10:37 PM
  • I saw the part where it says "Windows Product Key: *****-*****-BYCHW-6P6WD-QRR7H" That's not the windows key I entered
    Monday, August 3, 2015 10:41 PM
  • You also never mentioned that this was Windows 10!

    Please repost your Windows 10 query to the appropriate WIndows 10 Community forum here...

    http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winactivate 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, August 4, 2015 9:41 AM
    Answerer