locked
I cannot close my hotmail account.

    General discussion

  • I have being going nuts. Literally in circles since last night. There is no clear way to cancel this account. I click on the cancel account link under additional options. It then states the following:

    • One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed. Get help with this
    • There is a Microsoft e-mail account (Windows Live Hotmail) associated with your account, so you can't close your Windows Live account immediately. To close your Windows Live account, you need to close your Microsoft e-mail account first. After a period of inactivity, your Windows Live account will automatically be closed. Close your Microsoft account
    SO, I click on the close your microsoft account link (again) and it states this:

    To close your Windows Live Hotmail account, you must first cancel your billing service. Go to Microsoft Account and Billing Services at https://billing.microsoft.com .

    SO, I click on this link and it states that I have a Zuma Deluxe service still enabled. The service description is this:

    A non-refundable, one-time charge of USD19.95 (plus tax where applicable) permanently unlocks this game for unlimited off-line play. Visit https://shop.zone.msn.com/Zone/en-US/showkeys.aspx for a list of the keys you have purchased.

    Fair enough, I did purchase this but I no longer play this game nor do I have it on my laptop any longer. It was purchased back in 2004!!
    SO, there is a link to cancel this service and I click on it and of course it is just not that easy. clicking on this link brings up the  microsoft billing and account management HELP PANE & FAQ which has a variety of links that do eff all. I need to TALK to microsoft support but of course I cannot find a god damn phone number.

    What DO I DO?
    • Changed type JimR1Moderator Wednesday, October 21, 2009 12:55 AM
    • Moved by JimR1Moderator Wednesday, October 21, 2009 12:56 AM Off topic. (From:Windows Live OneCare General)
    Wednesday, October 21, 2009 12:42 AM

All replies

  • This forum is for the discussion of Windows Live One Care. You can get help with Hotmail here - http://windowslivehelp.com/Default.aspx
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, October 21, 2009 12:58 AM
    Moderator
  • Could u please help me close my account it keeps telling me that I have a Microsoft e-mail account (Windows Live Hotmail) associated with my account.. wtf?
    Tuesday, May 04, 2010 1:40 PM
  • Could u please help me close my account it keeps telling me that I have a Microsoft e-mail account (Windows Live Hotmail) associated with my account.. wtf?

    http://windowslivehelp.com for Hotmail support
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, May 04, 2010 2:44 PM
    Moderator
  • Did you ever figure out how to close your account?  It's liuke Ground Hog Day, I am having the same problem
    Wednesday, February 16, 2011 1:51 AM
  • Did you ever figure out how to close your account?  It's liuke Ground Hog Day, I am having the same problem

     

    Help and Support for Windows Live Hotmail can be found at http://windowslivehelp.com/product.aspx?productid=1

     

    See: http://windowslivehelp.com/solution.aspx?solutionid=d18cf147-9867-49de-a60c-aae81982a54e

     

    Close your Hotmail Account

    Due to security reasons, only the valid account owner can close their Windows Live Hotmail account.
    Please use the following steps to assist you in closing your Hotmail account.

    Browse to our Close Your Account page.

    Sign in using your Windows Live Hotmail account and password.

    Click "Close account".

    Please note this will only discontinue email services on the Live ID account. The Live ID itself will remain active and will be deleted after 365 days of inactivity. If you want the Live ID account to be removed, please use a different Live ID account to access Windows Live services.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, February 16, 2011 11:38 AM
    Moderator
  • Having this exact issue. That link is NOT a solution. There is no solution, just keep going in circles clicking links. PLEASE HELP!
    Friday, March 18, 2011 6:14 AM
  • Guys,

    having just spoke to 'an expert' via a customer service line he strongly suggested that you open up a NEW hotmail/live account (which you'll never use) and redirect all your current registered applications to the new address, then your old account will be free to delete!

    I know you'll still have an account but atleast your old one can be closed off...

     

    Hope this kinda helps...

    Monday, March 21, 2011 11:31 AM
  • Having this exact issue. That link is NOT a solution. There is no solution, just keep going in circles clicking links. PLEASE HELP!


    That *is* the solution.

    You cannot close an account if there is an active Billing subsription associated with it. if that is not your situation, take your discussion to the Hotmail forums -- http://windowslivehelp.com

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, March 21, 2011 1:34 PM
    Moderator
  • Guys,

    having just spoke to 'an expert' via a customer service line he strongly suggested that you open up a NEW hotmail/live account (which you'll never use) and redirect all your current registered applications to the new address, then your old account will be free to delete!

    I know you'll still have an account but atleast your old one can be closed off...

     

    Hope this kinda helps...

    If you have an active subscription for things such as xbox, Zune, or any other Microsoft subscription based service, that would be what you would need to do. You cannot close a Hotmail account or LiveID if there is an associated active Billing account tied to it.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, March 21, 2011 1:36 PM
    Moderator