cant renew Onecare RRS feed

  • Question

  • I ha dto change my CC number when it got stolen and I tried to change the CC used to renew my Onecare subscription. This is where the fun began. I tried to log into my msn ID that is used for the OneCare product. I receive the Onecare emails at the email address used for this account. When I try to log in, it tells me the account name doesnt exist. i cant change the pw tot hat account or anything. It doesnt exist. MSN sends emails to the email address attached to the acount and tells me I need to change my Cc info if I want the Onecare account renewed, but the msn account doesnt exist.I have worked for a month trying to get to that account so I could pay for my damn Onecare subscription renewal, but you make it so hard to contact any kind of customer support. Fix this problem NOW, or my money goes elsewhere. TYVM

    Also, I can log into any other msn account I have with no problems at all, but they dont have the Onecare account linked to them.
    Tuesday, October 28, 2008 4:19 PM


  • I just found your post in the OFF TOPIC folder and have moved it to the General topic folder.

    How can the account not exist if you claim to receive emails at it? I suspect that you are not using the correct LiveID for your subscription. Open OneCare, click on Help/About and you will see your subscription ID. This is the LiveID for your subscription. Sign in at http://billing.microsoft.com with that LiveID and change your credit card details.

    Alternatively, when the subscription expires, simply reinstall OneCare and purchase a new subscription by activating within 15 days of the reinstall with a different LiveID and your payment information.

    You can also contact support for help. Note that this forum is for customers helping customers.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Tuesday, November 4, 2008 7:10 PM