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Subscription Status RRS feed

  • Question

  • I renewed my One Care through 5/23/09 and the Subscription Status on the bottom left of my OneCare confirms this.  However, my OneCare displays a RED At Risk Status saying Urgent, renew to stay protected.  How do I correct this?

    Sunday, June 22, 2008 4:45 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, June 23, 2008 5:15 PM
    Moderator