To summarize the issue to this pint:
In the Originally posted Diagnostic Report, the Product key listed is the Default Keyless Install key. The Keyless Install key is automatically used when Windows is installed when no Product key is entered during install.
When the user tries to Change the Product key (using the Change Product key button or Slui 3) he/she receives a message that the Windows is Non-genuine and is prompted to Resolve Online. The user then states:
"If I click that [the Resolve Online button] it opens a new window or tab in firefox and says to download windows security essentials."
This part strikes me as very odd since MSE is designed to not be installable/usable in a copy of Windows that is flagged as Non-Genuine. So why would a Non-Genuine message instruct a user to install MSE as a Resolution to being Non-Genuine?
So at this point, I would need to see screen shots for each message the user describes when trying to the Change Product Key process.
Meaning,
1) click the start button and type slui 3 and hit the enter key. Type the Product Key that came with your copy of Windows and then click the Next button. Take a screen shot of the message in the window that says "This copy
of Windows is not genuine" with only 1 option/button avaiable which reads "Go online and resolve now "
2) click the Resolve Online option and screen shot the message that says to download windows security essentials.
3) post links to the screen shots in this thread.
Thank you,
Darin MS
