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Optional Update Delivery is not working: Build 7600 Win7Pro RRS feed

  • Question

  • I bought this computer from NewEgg.com and apparently it had a bootleg copy of Win7 Ultimate; either that or they forgot to send me the cd-key with it. Anyhow I recently bought Win7Pro from that deal Microsoft has for students now. After "Update" installing Win7Pro my computer still isn't genuine. When I click to "resolve the issue" my only option is to go online and buy another copy.

    I tried using WindowsActivationUpdate.exe but during the download it proclaims that "Optional Update Delivery is not working..." yet still finishes and says I already have the update. Report below...

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85899
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {CA5B315F-DCFE-422D-BEE3-24AEF31E5CAA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CA5B315F-DCFE-422D-BEE3-24AEF31E5CAA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-513951289-4192935195-2273426812</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100611000000.000000+000</Date></BIOS><HWID>8BBA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7600.0000-0502011
    Installation ID: 010575117911390215885140446945253125670021760202275285
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 0
    Trusted time: 2/19/2011 12:40:05 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:19:2011 12:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAEAAQACAAAAAwABAAEA6GE++hU/WMlU8uJrOJgQM0QtAMd39mI9Hm10IV8/JwUYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            061110        APIC0958
      FACP            061110        FACP0958
      SRAT            AMD           FAM_F_10
      HPET            061110        OEMHPET
      MCFG            061110        OEMMCFG
      OEMB            061110        OEMB0958
      SSDT            A M I         POWERNOW

    • Moved by Carey FrischMVP, Moderator Tuesday, February 22, 2011 1:01 AM Moved to relevant forum category (From:Windows Vista Validation Issues (Windows Vista))
    Saturday, February 19, 2011 5:56 PM

Answers

  • Well it's working now, I'm scared to mess it up.
    • Marked as answer by Darin Smith MS Saturday, February 26, 2011 2:58 AM
    Thursday, February 24, 2011 6:17 PM

All replies

  • And I just realized this is wrong forum... Please move to Win7 forums.
    Saturday, February 19, 2011 6:02 PM
  • "neweggcustomer51" wrote in message news:998d78e3-92c7-46bf-ae12-0268b4877674...

    I bought this computer from NewEgg.com and apparently it had a bootleg copy of Win7 Ultimate; either that or they forgot to send me the cd-key with it. Anyhow I recently bought Win7Pro from that deal Microsoft has for students now. After "Update" installing Win7Pro my computer still isn't genuine. When I click to "resolve the issue" my only option is to go online and buy another copy.

    I tried using WindowsActivationUpdate.exe but during the download it proclaims that "Optional Update Delivery is not working..." yet still finishes and says I already have the update. Report below...

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85899
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


     


    Your Key is showing as being blocked - possibly because it's a one-use key.
    From where did you purchase this key? - the exact website, please.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 19, 2011 7:22 PM
    Moderator
  • https://store.digitalriver.com

    Is the address of my "Order Details".

    Saturday, February 19, 2011 8:54 PM
  • "neweggcustomer51" wrote in message news:0e80b794-46bf-47a8-a88b-8f2b4beb0658...

    https://store.digitalriver.com/DRHM/store?

    Is the address of my "Order Details".


    (You'd best edit out the last lot as I have, just in case it's any use to anyone else!)
    That is certainly a valid site (and I can't access the page itself)
    How exactly does it describe your purchase? Is the Key quoted in your email, or on the page, the same as the one in your report?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 19, 2011 9:02 PM
    Moderator
  • After comparing the "Windows Product Key" that last section there in the Diagnostic report doesn't match the one I bought, it is probably the one from the old Win7 Ultimate. I tried right-clicking on 'Computer' in the start menu, selecting properties, and using the "Change product key"; but the result is that my windows isn't genuine and tells me to go online and buy another windows.
    Saturday, February 19, 2011 9:27 PM
  • "neweggcustomer51" wrote in message news:ddbf4248-0cf2-4d8f-8730-8e40990eec40...
    After comparing the "Windows Product Key" that last section there in the Diagnostic report doesn't match the one I bought, it is probably the one from the old Win7 Ultimate. I tried right-clicking on 'Computer' in the start menu, selecting properties, and using the "Change product key"; but the result is that my windows isn't genuine and tells me to go online and buy another windows.

    Click on Start
    in the Search box, type
    SLUI   3
    follow the instructions - you my need to activate by phone.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 19, 2011 9:51 PM
    Moderator
  • Well I've tried that and it just tells me to go online and resolve it...
    Monday, February 21, 2011 3:08 PM
  • "neweggcustomer51" wrote in message news:7fb80d68-eb65-4d3b-8b29-2be3f6e0aeb2...
    Well I've tried that and it just tells me to go online and resolve it...

    Duh?
    Please tell me EXACTLY what happens when you se the SLUI 3 command!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 21, 2011 3:26 PM
    Moderator
  • It opens up a window called "Windows Activation" and has a place to enter in a product key. If I enter in my product key, which I just bought like 3 days ago, it starts a loading bar saying "it will take a few minutes...". After a few seconds the window says "This copy of Windows is not genuine" with only 1 option/button avaiable which reads "Go online and resolve now". If I click that it opens a new window or tab in firefox and says to download windows security essentials. I download mseinstall.exe and run it successfully. After which I run "slui 3" again from searching within the start menu and the "Windows Activation" thing pops up. I enter my key again and it... works for some reason. That has to be the 3rd time I've tried that slui 3 thing. Thanks all for your help.
    Monday, February 21, 2011 11:32 PM
  • "neweggcustomer51" wrote in message news:0e80b794-46bf-47a8-a88b-8f2b4beb0658...

    https://store.digitalriver.com

    Is the address of my "Order Details".


    Please give the EXACT description of the software  (but don't post the Key)
    Darin may be able to tell us more than I can find out by Googling.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 22, 2011 3:26 AM
    Moderator
  • "neweggcustomer51" wrote in message news:0d06fb5d-e8dc-42eb-8370-e48ee6d9d063...
    It opens up a window called "Windows Activation" and has a place to enter in a product key. If I enter in my product key, which I just bought like 3 days ago, it starts a loading bar saying "it will take a few minutes...". After a few seconds the window says "This copy of Windows is not genuine" with only 1 option/button avaiable which reads "Go online and resolve now". If I click that it opens a new window or tab in firefox and says to download windows security essentials. I download mseinstall.exe and run it successfully. After which I run "slui 3" again from searching within the start menu and the "Windows Activation" thing pops up. I enter my key again and it... works for some reason. That has to be the 3rd time I've tried that slui 3 thing. Thanks all for your help.

    Do you have any other security software installed? If so, what? What other AV has EVER been installed on that machine since the last reformat?
    I ask, because the invitation to download MSE is usually one that happens only when the system Validates successfully. Installing MSE on top of another AV will cause many problems, such as conflicts between the AV's as they fight for control over files.
    This can cause all sorts of spurious problems such as failure of the licensing system to respond properly.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 22, 2011 3:33 AM
    Moderator
  • "neweggcustomer51" wrote in message news:0d06fb5d-e8dc-42e b-8370-e48ee6d9d063...
    It opens up a window called "Windows Activation" and has a place to enter in a product key. If I enter in my product key, which I just bought like 3 days ago, it starts a loading bar saying "it will take a few minutes...". After a few seconds the window says "This copy of Windows is not genuine" with only 1 option/button avaiable which reads "Go online and resolve now". If I click that it opens a new window or tab in firefox and says to download windows security essentials. I download mseinstall.exe and run it successfully. After which I run "slui 3" again from searching within the start menu and the "Windows Activation" thing pops up. I enter my key again and it... works for some reason. That has to be the 3rd time I've tried that slui 3 thing. Thanks all for your help.

    Do you have any other security software installed? If so, what? What other AV has EVER been installed on that machine since the last reformat?
    I ask, because the invitation to download MSE is usually one that happens only when the system Validates successfully. Installing MSE on top of another AV will cause many problems, such as conflicts between the AV's as they fight for control over files.
    This can cause all sorts of spurious problems such as failure of the licensing system to respond properly.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Noel, I haven�??t read the full text of each post so I may have missed something significant but did note that the OP is trying to activate an upgrade version (student "ultimate steal" type of product) of Win 7 off of an invalid "pirated" version.  That won't work anyhow he tries.  The OP will either have to strip the entire hard drive and do the "cheat" full install with an upgrade version of win 7 or get a valid, activated version of Windows installed onto the computer to use the upgrade "student" version.  Please let me know if I missed anything significant or if I am wrong in my assumptions.
    Tuesday, February 22, 2011 10:24 PM
  • "LVTravel" wrote in message news:31c2752d-d256-402d-b865-f01ebd44764a...
    "neweggcustomer51" wrote in message news:0d06fb5d-e8dc-42e b-8370-e48ee6d9d063...
    It opens up a window called "Windows Activation" and has a place to enter in a product key. If I enter in my product key, which I just bought like 3 days ago, it starts a loading bar saying "it will take a few minutes...". After a few seconds the window says "This copy of Windows is not genuine" with only 1 option/button avaiable which reads "Go online and resolve now". If I click that it opens a new window or tab in firefox and says to download windows security essentials. I download mseinstall.exe and run it successfully. After which I run "slui 3" again from searching within the start menu and the "Windows Activation" thing pops up. I enter my key again and it... works for some reason. That has to be the 3rd time I've tried that slui 3 thing. Thanks all for your help.

    Do you have any other security software installed? If so, what? What other AV has EVER been installed on that machine since the last reformat?
    I ask, because the invitation to download MSE is usually one that happens only when the system Validates successfully. Installing MSE on top of another AV will cause many problems, such as conflicts between the AV's as they fight for control over files.
    This can cause all sorts of spurious problems such as failure of the licensing system to respond properly.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Noel, I haven�??t read the full text of each post so I may have missed something significant but did note that the OP is trying to activate an upgrade version (student "ultimate steal" type of product) of Win 7 off of an invalid "pirated" version.  That won't work anyhow he tries.  The OP will either have to strip the entire hard drive and do the "cheat" full install with an upgrade version of win 7 or get a valid, activated version of Windows installed onto the computer to use the upgrade "student" version.  Please let me know if I missed anything significant or if I am wrong in my assumptions.

    Good point!
    That was one reason why I was trying to establish the exact edition he'd bought.
    Also, I think it's highly unlikely that a PC bought from NewEgg came installed with bootleg Windows - it's more likely that the machine had a validation problem and started showing notifications.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 22, 2011 10:30 PM
    Moderator
  •  

    To summarize the issue to this pint:

     In the Originally posted Diagnostic Report, the Product key listed is the Default Keyless Install key. The Keyless Install key is automatically used when Windows is installed when no Product key is entered during install.

      When the user tries to Change the Product key (using the Change Product key button or Slui 3) he/she receives a message that the Windows is Non-genuine and is prompted to Resolve Online. The user then states:

    "If I click that [the Resolve Online button] it opens a new window or tab in firefox and says to download windows security essentials."

      This part strikes me as very odd since MSE is designed to not be installable/usable in a copy of Windows that is flagged as Non-Genuine.  So why would a Non-Genuine message instruct a user to install MSE as a Resolution to being Non-Genuine?

       So at this point, I would need to see screen shots for each message the user describes when trying to the Change Product Key process.

    Meaning,

    1) click the start button and type slui 3 and hit the enter key. Type the Product Key that came with your copy of Windows and then click the Next button.  Take a screen shot of the message in the window that says "This copy of Windows is not genuine" with only 1 option/button avaiable which reads "Go online and resolve now "

    2) click the Resolve Online option and screen shot the message that says to download windows security essentials.

    3) post links to the screen shots in this thread.

     

    Thank you,

     


    Darin MS
    Wednesday, February 23, 2011 11:20 PM
  • Well it's working now, I'm scared to mess it up.
    • Marked as answer by Darin Smith MS Saturday, February 26, 2011 2:58 AM
    Thursday, February 24, 2011 6:17 PM
  • OK, glad the issue has been resolved.

    If you have any problems, please don't hesitate to come back.

     

    Thank you,


    Darin MS
    Saturday, February 26, 2011 2:58 AM