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Windows 7 , Build 7600, This copy of windows is not genuine! RRS feed

  • Question

  • From my work they gave me a new Dell Laptop with Win 7 build-in. I have a legal product Microsoft OS (windows 7). Today I got a message " This copy of windows is not genuine" and I am afraid not to lock my pc. Below I paste the diagnosys I got from MGADiag.exe, please help me is very important!!!!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {146FE57C-798B-40C1-A3C9-0E6961875CC3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: proxy.panafon.gr:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{146FE57C-798B-40C1-A3C9-0E6961875CC3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2390691241-2910666165-863028369</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080926000000.000000+000</Date></BIOS><HWID>4CB93607018400FA</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65663</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-1612010
    Installation ID: 004945085183920364358423825565493752587711008920115381
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 12/07/10 4:31:29 μμ

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:12:2010 12:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAJJSsUGH91q96fwDtEIe4mmZK1F8MNYAyKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M09   
      FACP   DELL    M09   
      HPET   DELL    M09   
      MCFG   DELL    M09   
      ____   DELL    M09   
      ASF!   DELL    M09   
      SLIC   DELL    M09   
      TCPA     
      SSDT   PmRef  CpuPm

     

    Monday, July 12, 2010 1:56 PM

Answers

  • "Regarding Windows, it looks like you simply forgot to activate the installation of Windows before the initial grace period has expired."

      I don't believe this correct.  The Product Key is an OEM SLP so only self activates when it sees the proper OEM Bios Flag in the motherboard of the PC. 

     Since your Windows is using an OEM SLP key and is requesting Manual Activation (which is impossible using an OEM SLP key) it suggest that there has been some sort of breakdown in the OEM SLP key > OEM Bios Flag relationship.

      This type of situation is why Microsoft includes a CoA SLP key (located on the sticker on the side or bottom of the PC).  It is there as a backup to the OEM SLP key. 

      To resolve the issue, change out the OEM SLP key for the CoA SLP key.  To do this click the Start button, right-click Computer and select Properties.  This will open up the System Window. Scroll down to the bottom of the System Windows and click the "Change Product Key" buttom. Follow the directions and then reboot.  You will beprompted to Activate, please choose the By Phone option (CoA SLP keys can not be activated over the internet).

    Note: Dan is completly correct about the Office problem.

    Hope that helps,


    Darin MS
    Monday, July 12, 2010 6:59 PM
  • Dear Darin and Dan,

    Thank you for your instant response, finally the problem solved. It was my fault, I didn't notice something.

    Regards. 

    Tuesday, July 13, 2010 9:01 AM

All replies

  • Hello Thanasis_Tegos,

    Your new Dell Latitude laptop has two problems, one with Windows and one with Office.

    ************************

    Regarding Windows, it looks like you simply forgot to activate the installation of Windows before the initial grace period has expired.

    Please follow these instructions to activate:

    You can activate either online or by phone. To activate online you need an Internet connection. Activating by phone requires interacting with an automated phone system.

    To activate Windows on this computer, do the following:

    Open Windows Activation by clicking the Start button Picture of the Start button, right-clicking Computer, clicking Properties, and then clicking Activate Windows now.Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    You can then select the method you want to use to activate.  If you are connected to the internet, choose the automatic online activation.

    ****************************

    Here is a snippet of the Office part of the mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    This is telling us that the installation of Office on your Dell Latitude laptop is nongenuine because it was installed with an Invalid Volume Licensing product Key.

    Since this laptop was provided by your company, please report this problem to your company's IT support staff as soon as possible.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 12, 2010 3:07 PM
  • "Regarding Windows, it looks like you simply forgot to activate the installation of Windows before the initial grace period has expired."

      I don't believe this correct.  The Product Key is an OEM SLP so only self activates when it sees the proper OEM Bios Flag in the motherboard of the PC. 

     Since your Windows is using an OEM SLP key and is requesting Manual Activation (which is impossible using an OEM SLP key) it suggest that there has been some sort of breakdown in the OEM SLP key > OEM Bios Flag relationship.

      This type of situation is why Microsoft includes a CoA SLP key (located on the sticker on the side or bottom of the PC).  It is there as a backup to the OEM SLP key. 

      To resolve the issue, change out the OEM SLP key for the CoA SLP key.  To do this click the Start button, right-click Computer and select Properties.  This will open up the System Window. Scroll down to the bottom of the System Windows and click the "Change Product Key" buttom. Follow the directions and then reboot.  You will beprompted to Activate, please choose the By Phone option (CoA SLP keys can not be activated over the internet).

    Note: Dan is completly correct about the Office problem.

    Hope that helps,


    Darin MS
    Monday, July 12, 2010 6:59 PM
  • Dear Darin and Dan,

    Thank you for your instant response, finally the problem solved. It was my fault, I didn't notice something.

    Regards. 

    Tuesday, July 13, 2010 9:01 AM
  • Hello Darin,

    Wouldn't difficulty reading the OEM BIOS Flag generate the usual "invalid SLIC table" notation at the bottom of the mgadiag report?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, July 13, 2010 12:43 PM
  • Hello Darin,

    Wouldn't difficulty reading the OEM BIOS Flag generate the usual "invalid SLIC table" notation at the bottom of the mgadiag report?


    Sometimes, but I recently learned that the "OEM SLP > OEM Bios Flag/SLIC table = Self Activation" process actually has a 3rd part to it.  

      Apparently, for Windows to self activate,  there needs to be  some sort of Digital Certificate. 

    OEM SLP > OEM Bios Flag/SLIC table > Digital Certificate = Self Activation <this is over simplified, of course, but it's basically the way it works.

      My understanding is that the Diagnostic Report can tell us about the Key and the Bios Flag, but does not htell us any information regarding the presence or the condition of this Digital Certificate (at least that I'm aware of).

      So if I am understanding this new information correctly, this would explain some of the issues we have seen where Windows is asking to be Activated even though it's using an OEM SLP key and appears to have a valid SLIC Table.  If that Certificate is messed up, in some way, the Slf-Activation wouldn't occure.

    (It's my own fault, it seems I missed the reference to this Certificate, when I read thru the OEM Activation Whitepaper, the first time)

      Going forward, if I see a Windows using an OEM SLP key and Windows is asking to be Activated and even though the Diagnostic Report is showing a valid SLIC table, I will recommend changing the Product key to the CoA SLP key. 

    (of course, this is only true if I don't see other information, such as a OEM Bios Hack error code in WAT) 

    I'm not sure, did that answer your question?

    Note: I am being vague about this Digital Certificate because a) I don't know much about it at this point and b) there's no point in giving the pirates free information when any specifics about this certificate really won't help us troubleshoot issues, in any significant way.


    Darin MS
    Wednesday, July 14, 2010 6:28 PM