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  narnian333,
   

  In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

  By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

   http://go.microsoft.com/fwlink/?linkid=52012

  Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

  1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

  2. Does it read "OEM Software" or "OEM Product" in black lettering?

  3. Or, does it have the computer manufacturer's name in black lettering?

  4. Please provide the customer scenario you are experiencing.

  5. DO NOT post the Product Key.

  Not sure what to look for, see this page to reference your COA:

  http://www.microsoft.com/resources/howtotell/en/coa.mspx

  NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

  Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.
  
  Rick, MS

  Tuesday, September 9, 2008 9:10 PM
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  Diagnostic Report (1.7.0095.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
  Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
  Windows Product ID: 89578-OEM-7332157-00141
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {AECF29FC-8447-42AB-B832-67AA2B522F0B}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.080425-1930
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6001.18000

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{AECF29FC-8447-42AB-B832-67AA2B522F0B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3927571385-4176734311-2547241167</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5628</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>DPP3510J.15A.0261.2007.0723.2348</Version><SMBIOSVersion major="2" minor="4"/><Date>20070723000000.000000+000</Date></BIOS><HWID>9C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>68EF5EE317ECF78</Val><Hash>y2bmiW+vw6OIHjFkctXfiQDe7vo=</Hash><Pid>81608-956-4466096-65082</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AF2B66E7603781A</Val><Hash>Dvq3TRAv4eO/n8JqXO9tPktcwoA=</Hash><Pid>81602-OEM-6801382-55649</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  
  
  

  Tuesday, September 9, 2008 9:18 PM
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  narnian333,
  
  

  Thank you for contacting the Office Genuine Advantage (OGA) program forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support and cread a support incident. See below:

  http://support.microsoft.com/gp/assistsupport
  

  
  
  Here you will find detailed instructions for removing trail versions of Office 2007 programs. Please look at the following Knowledge Base (KB) article:

  KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

  http://support.microsoft.com/kb/928218/en-us.

  
  Important:  This article contains information about how to modify the registry. Backup your registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the Microsoft Knowledge Base:

  KB322756 - How to back up and restore the registry in Windows XP and Windows Vista
  
  http://support.microsoft.com/kb/322756/
  

  
  
  Thank you for contacting the OGA program forum.
  

  
  Rick, MS
  

  
  

   

  • Marked as answer by RickImAPC Wednesday, September 10, 2008 3:14 PM
  • Edited by RickImAPC Wednesday, September 10, 2008 3:16 PM FMTDOC

  Wednesday, September 10, 2008 3:14 PM