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Validation Issues with MS Office Ultimate AND Home & Student on Win Vista (Gateway) RRS feed

  • Question

  • I am having issues with validating my new copy of Office Ultimate 2007 I just purchased from you (Microsoft Corp.).

    I bought a Gateway GT5628 (loaded with a trial version of MS Office Home and Student 2007 included) a year ago.  After loading MS Office Ultimate 2007 (upon purchase from you), I tried to download the Getting Started add-on for Excel 2007 - only to get a Validation Error on BOTH programs!

    I have validated Office Ultimate 2007, upon purchase, as well as validated (and used) the trial version of Home and Student 2007 - I have even received updates from Windows Update for them - yet they are not acknowledged!

    Please help me to fix this issue......

    Thanks.
    Tuesday, September 9, 2008 9:03 PM

Answers

  • narnian333,

    Thank you for contacting the Office Genuine Advantage (OGA) program forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support and cread a support incident. See below:

    http://support.microsoft.com/gp/assistsupport



    Here you will find detailed instructions for removing trail versions of Office 2007 programs. Please look at the following Knowledge Base (KB) article:

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

    http://support.microsoft.com/kb/928218/en-us.


    Important:
      This article contains information about how to modify the registry. Backup your registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the Microsoft Knowledge Base:

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/



    Thank you for contacting the OGA program forum.


    Rick, MS


     

    • Marked as answer by RickImAPC Wednesday, September 10, 2008 3:14 PM
    • Edited by RickImAPC Wednesday, September 10, 2008 3:16 PM FMTDOC
    Wednesday, September 10, 2008 3:14 PM

All replies

  • narnian333,
     

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.

    Rick, MS

    Tuesday, September 9, 2008 9:10 PM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AECF29FC-8447-42AB-B832-67AA2B522F0B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AECF29FC-8447-42AB-B832-67AA2B522F0B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3927571385-4176734311-2547241167</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5628</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>DPP3510J.15A.0261.2007.0723.2348</Version><SMBIOSVersion major="2" minor="4"/><Date>20070723000000.000000+000</Date></BIOS><HWID>9C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>68EF5EE317ECF78</Val><Hash>y2bmiW+vw6OIHjFkctXfiQDe7vo=</Hash><Pid>81608-956-4466096-65082</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AF2B66E7603781A</Val><Hash>Dvq3TRAv4eO/n8JqXO9tPktcwoA=</Hash><Pid>81602-OEM-6801382-55649</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Tuesday, September 9, 2008 9:18 PM
  • narnian333,

    Thank you for contacting the Office Genuine Advantage (OGA) program forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support and cread a support incident. See below:

    http://support.microsoft.com/gp/assistsupport



    Here you will find detailed instructions for removing trail versions of Office 2007 programs. Please look at the following Knowledge Base (KB) article:

    KB928218 - How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

    http://support.microsoft.com/kb/928218/en-us.


    Important:
      This article contains information about how to modify the registry. Backup your registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the Microsoft Knowledge Base:

    KB322756 - How to back up and restore the registry in Windows XP and Windows Vista

    http://support.microsoft.com/kb/322756/



    Thank you for contacting the OGA program forum.


    Rick, MS


     

    • Marked as answer by RickImAPC Wednesday, September 10, 2008 3:14 PM
    • Edited by RickImAPC Wednesday, September 10, 2008 3:16 PM FMTDOC
    Wednesday, September 10, 2008 3:14 PM