Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Only 1 user can send emails to CRM 4.0 queue RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Our CRM 4.0 queue seems to work ok EXCEPT that, in our testing, only one of our users can SEND emails TO it.  We have tried two other users in the same domain, and even an email from a Hotmail account, but the only emails that show up in the queue are the test ones from the 1 user.  Any ideas?
    Wednesday, April 6, 2011 11:41 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Was this looked at
    Cheers, Edwin Follow me on http://twitter.com/astutecrm
    Thursday, April 7, 2011 9:57 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thanks... that link was new information, but it did not solve our problem.  Note that we have even tried send an email from an outside Hotmail account... CRM is still not receiving it in the queue.  We're stumped... The emails ARE getting delivered to the queue's Exchange mailbox, but just getting sent to the queue in CRM.
    Friday, April 8, 2011 3:13 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Is the queue set to accept 'All email messages' or just emails from known contacts/accounts? I assume that you are using the CRM Email Router to process the emails, so do you see any messages in the email router computer's event log?
    Neil - My CRM Blog
    Sunday, April 10, 2011 12:36 PM