Windows Vista (TM) Build 6002 This copy of Windows is not genuine. Help please?

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  The problem appears to be in the Licensing Store - please try the following.....

   

  Recreate the Licensing Store with the correct data.

   

  1) Open an Internet Browser window.

  2) Type: %windir%\system32 into the browser address bar.

  3) Find the file CMD.exe

  4) Right-Click on CMD.exe and select 'Run as Administrator'

  5) Type: net stop slsvc (it may ask you if you are sure, select yes)

  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

  7) Type: rename tokens.dat tokens.bar

  8) Type: cd %windir%\system32

  9) Type: net start slsvc

  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

  11) Restart your computer twice. 

   

  You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

   

  Once complete, run another MGADiag report and post back with the results.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Friday, February 22, 2013 9:24 PM

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  Okay I've done all that, done the activate by telephone thing, and when clicking next after entering the confirmation ID, i got an error that said "The Confirmation ID you entered doesn't appear to match the instillation ID for this computer." I recalled a couple of times just to make sure it was correct, and I am 100% positive it's correct. I'm going to call customer support either tomorrow or Tuesday about it. I still thought I should post my MGA report to see if there was any obvious problems.
  
  Here is my MGA report...
  
  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-TB7KV-RPRBB-QJFJJ
  Windows Product Key Hash: qVHXqypK99kmvL7Wu3B5xVaeu24=
  Windows Product ID: 89578-OEM-7218352-36325
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {700980C3-5E42-496C-BE30-8C039412725F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.120824-0336
  TTS Error: T:20121219145925479-
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: 102
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{700980C3-5E42-496C-BE30-8C039412725F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QJFJJ</PKey><PID>89578-OEM-7218352-36325</PID><PIDType>8</PIDType><SID>S-1-5-21-3163762917-2690099494-488619353</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Aspire M5630       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A2</Version><SMBIOSVersion major="2" minor="5"/><Date>20070810000000.000000+000</Date></BIOS><HWID>41333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68827</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_COA_SLP channel
  Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00144-183-536325-02-1033-6002.0000-0552013
  Installation ID: 258470115526596942825441132185284071446191704876162001
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: QJFJJ
  License Status: Unlicensed
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OgAAAAIABAABAAEAAgACAAAAAgABAAEAnJ8AMtpqFT/KUnY2qnZI5DLnWPDy9Hf2GuwenrrRrFbMMQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 081007 APIC1756
    FACP 081007 FACP1756
    HPET 081007 OEMHPET 
    MCFG 081007 OEMMCFG 
    SLIC ACRSYS ACRPRDCT
    OEMB 081007 OEMB1756
    GSCI 081007 GMCHSCI 
    SSDT DpgPmm CpuPm
  
  

  Sunday, February 24, 2013 6:31 AM

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  Please run a full CHKDSK and SFC scan....

   

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  CHKDSK C: /R

   

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

   

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

   

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, February 24, 2013 9:47 AM

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  The SFC scan only came back with; "Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log"
  
  http://sdrv.ms/Wa1p8O - Here's the link to the compressed CBS. (I have never used skydrive before, so I hope this works.)
  
  And here's my MGA report;
  
  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-TB7KV-RPRBB-QJFJJ
  Windows Product Key Hash: qVHXqypK99kmvL7Wu3B5xVaeu24=
  Windows Product ID: 89578-OEM-7218352-36325
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {700980C3-5E42-496C-BE30-8C039412725F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130104-1437
  TTS Error: T:20121219145925479-
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: 102
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{700980C3-5E42-496C-BE30-8C039412725F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QJFJJ</PKey><PID>89578-OEM-7218352-36325</PID><PIDType>8</PIDType><SID>S-1-5-21-3163762917-2690099494-488619353</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Aspire M5630       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A2</Version><SMBIOSVersion major="2" minor="5"/><Date>20070810000000.000000+000</Date></BIOS><HWID>41333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68827</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_COA_SLP channel
  Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00144-183-536325-02-1033-6002.0000-0552013
  Installation ID: 258470115526596942825441132185284071446191704876162001
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: QJFJJ
  License Status: Unlicensed
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OgAAAAIABAABAAEAAgACAAAAAgABAAEAnJ8AMtpqFT/KUnY2qnZI5DLnWPDy9Hf2GuwenrrRrFbMMQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 081007 APIC1756
    FACP 081007 FACP1756
    HPET 081007 OEMHPET 
    MCFG 081007 OEMMCFG 
    SLIC ACRSYS ACRPRDCT
    OEMB 081007 OEMB1756
    GSCI 081007 GMCHSCI 
    SSDT DpgPmm CpuPm
  
  

  Tuesday, February 26, 2013 1:57 AM

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  The scan repaired a minor file error - but there are some other errors present which it didn't attempt to repair.

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

   

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

   

  Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, February 26, 2013 12:52 PM

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  Here's the link http://sdrv.ms/XDDJaO
  
  You didn't ask but here's a MGA report...
  
  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-TB7KV-RPRBB-QJFJJ
  Windows Product Key Hash: qVHXqypK99kmvL7Wu3B5xVaeu24=
  Windows Product ID: 89578-OEM-7218352-36325
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {700980C3-5E42-496C-BE30-8C039412725F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130104-1437
  TTS Error: T:20121219145925479-
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: 102
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{700980C3-5E42-496C-BE30-8C039412725F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QJFJJ</PKey><PID>89578-OEM-7218352-36325</PID><PIDType>8</PIDType><SID>S-1-5-21-3163762917-2690099494-488619353</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Aspire M5630       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A2</Version><SMBIOSVersion major="2" minor="5"/><Date>20070810000000.000000+000</Date></BIOS><HWID>41333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68827</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_COA_SLP channel
  Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00144-183-536325-02-1033-6002.0000-0552013
  Installation ID: 258470115526596942825441132185284071446191704876162001
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: QJFJJ
  License Status: Unlicensed
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OgAAAAIABAABAAEAAgACAAAAAgABAAEAnJ8AMtpqFT/KUnY2qnZI5DLnWPDy9Hf2GuwenrrRrFbMMQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 081007 APIC1756
    FACP 081007 FACP1756
    HPET 081007 OEMHPET 
    MCFG 081007 OEMMCFG 
    SLIC ACRSYS ACRPRDCT
    OEMB 081007 OEMB1756
    GSCI 081007 GMCHSCI 
    SSDT DpgPmm CpuPm
  
  

  Thursday, February 28, 2013 1:34 AM

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  There is a problem with the Event Log service  - or at least the output.

  from your CheckSUR log....

  (w) Unable to read Event Log 0x00000017 System

  Let's see what happens if we try and clear the log

  Open an Elevated Command Prompt, and run the following command

  wevtutil cl System

  then try running the CheckSUR tool again - post the new CheckSUR.log file

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 2, 2013 12:25 PM

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  I hope I have done this right. Here's the link - http://sdrv.ms/Zc5Cna

  Tuesday, March 5, 2013 4:27 AM

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  That seems to have cleared the CheckSUR error :) - it now reports no problems found.

  Please run another SFC /SCANNOW and post the new CBS.log file - it may show either more or less errors.

  Please also run a new MGADiag report, and post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, March 5, 2013 9:34 AM

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  Here's the new CBS - http://sdrv.ms/WwoIt9
  
  Also thank you very much for trying to help me out with this problem.
  
  Here's the MGA report..
  
  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: 0xc004c4a8
  Windows Product Key: *****-*****-TB7KV-RPRBB-QJFJJ
  Windows Product Key Hash: qVHXqypK99kmvL7Wu3B5xVaeu24=
  Windows Product ID: 89578-OEM-7218352-36325
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {700980C3-5E42-496C-BE30-8C039412725F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.130104-1437
  TTS Error: T:20121219145925479-
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: 102
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{700980C3-5E42-496C-BE30-8C039412725F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QJFJJ</PKey><PID>89578-OEM-7218352-36325</PID><PIDType>8</PIDType><SID>S-1-5-21-3163762917-2690099494-488619353</SID><SYSTEM><Manufacturer>ACER</Manufacturer><Model>Aspire M5630       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A2</Version><SMBIOSVersion major="2" minor="5"/><Date>20070810000000.000000+000</Date></BIOS><HWID>41333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tasmania Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68827</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 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
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_COA_SLP channel
  Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00144-183-536325-02-1033-6002.0000-0552013
  Installation ID: 258470115526596942825441132185284071446191704876162001
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: QJFJJ
  License Status: Unlicensed
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OgAAAAIABAABAAEAAgACAAAAAgABAAEAnJ8AMtpqFT/KUnY2qnZI5DLnWPDy9Hf2GuwenrrRrFbMMQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 081007 APIC1756
    FACP 081007 FACP1756
    HPET 081007 OEMHPET 
    MCFG 081007 OEMMCFG 
    SLIC ACRSYS ACRPRDCT
    OEMB 081007 OEMB1756
    GSCI 081007 GMCHSCI 
    SSDT DpgPmm CpuPm
  
  

  Thursday, March 7, 2013 12:12 PM

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  The only errors I can see in the CBS logs relate to possible problems with a pending install/uninstall...

  Please open an Elevated Command Prompt, and run the following commands:-

  DIR C:\Windows\Winsxs\Pending.xml*
  DIR C:\Windows\winsxs\poqexec.log
  DIR C:\Windows\winsxs\cleanup.xml
  Type  C:\Windows\winsxs\cleanup.xml >> %userprofile%\desktop\nplogs.log
  Type C:\Windows\winsxs\poqexec.log   >> %userprofile%\desktop\nplogs.log
  Type C:\Windows\Winsxs\Pending.xml* >> %userprofile%\desktop\nplogs.log

  This will create a file nplogs.log on your desktop - please upload it to your Skydrive public folder and post a link.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Thursday, March 7, 2013 1:19 PM

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  The nplogs.log was completely blank when opened in notepad.
  
  and 

  C:\Windows\Winsxs\Pending.xml* >> %userprofile%\desktop\nplogs.log

  
  Returned with "The system cannot find the path specified."
  
  I'm starting to think this problem cannot be fixed and I might have to buy Windows 7.

  Tuesday, March 12, 2013 8:32 AM

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  Did the DIR commands produce anything?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, March 12, 2013 8:39 AM

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  Please attempt the Licensing Store fix from my first post again - it may work this time.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonEditor Wednesday, March 20, 2013 12:58 PM
  • Marked as answer by Noel D PatonEditor Friday, March 29, 2013 12:24 PM

  Sunday, March 17, 2013 11:30 AM

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