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CRM 2011 - Set Status Reason (Statecode) of a merged record RRS feed

  • Question

  • We have several status reasons for an inactive record, one being duplicate. When a record is merged and deactivated it takes the default status reason. However, because of other integrations and business processes I can not have the default be duplicate. How can I set the status reason to duplicate for a record that is merged in CRM 2011?
    Thursday, October 30, 2014 1:18 PM

All replies

  • I guess you have ruled out the only method that I would have suggested which is to change the default status reason. I think you are going to have to resort to a plug-in that that can catch the merge request and modify the status reason accordingly. But I can't help with that.

    Friday, October 31, 2014 3:19 PM
    Moderator
  • Hi Nicole,

    Please, see if this helps.

    Monday, November 3, 2014 3:49 PM