vista home activation problems RRS feed

  • Question

  • ok heres teh jist of  my problem.

    i brought an advent desktop from PCworld in the uk.

    ran for about 3 weeks before i had a new motherboard installed due to the original one packed up!!.

    aftre that all ran fine and no problems, then about 4 weeks later i started getitng notifacations taht my vista was not
    valid and to enter my product key. which i did and was told that is was not genuine.

    i rang up pcworld tech guys support and after lengthy decussions and a few goes at sorting this out was told to do a
    destructive recovery!!! what a pain in the ***. i did it and lost alot of stuff and caried on using vista. then another 3/4
    weeks passed and teh same notice pops up so this time i borrowed a 500 gig usb drive and copied all my stuff over

     to that and recovered vista agian and started to build all my bits back on teh desktop. agian this happened .

    now i have been put on to this forum and am posting my results for you.

    Diagnostic Report (1.7.0062.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80072efd
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    CSVLK Server: N/A
    ID: {1C49FEBA-91E7-4051-9314-0AB6A863593E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: 0x0
    Commit: N/A, hr = 0xc004f012
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004f012
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C49FEBA-91E7-4051-9314-0AB6A863593E}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-1707378028-1759718657-2147486101</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>P4M900T-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20070125000000.000000+000</Date></BIOS><HWID>DB333507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Mouse </OEMID><OEMTableID>Computer</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    the windows product key stated on the 3rd line is not the same as the one on my sticker taht came with teh desktop!!

    why is that.

    thanks tom

    Sunday, November 4, 2007 7:01 PM



    Hi onodo21,


    "the windows product key stated on the 3rd line is not the same as the one on my sticker taht came with teh desktop!!"


    Yes, that is correct. Computers that come with Vista pre-installed (and that are built by large Computer Manufactures like Dell HP and such) come with two product keys.


    1) OEM SLP: This key come in Vista when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key  (at the factory) Vista looks at the motherboard and see the special instructions and Activates itself. (that's why you did need to Activate your computer after you brought it home)


    2) COA SLP: This is the Product key that you see on the sticker on the side of your computer. It's a valid product key, but should only be used in limited situations. The key does require activation, but you must Activate by Phone.


    So, as you probably noticed, the motherboard is importent for a OEM SLP key to work. Normally when a Motherboard is replaced by the Manufacturer, they will replace it with another board that has the special instructions. But sometimes that doesn't happen or sometime the interface between Vista and the special instructions doesn't work correctly, this is one of those limited situations that the COA SLP key should be used.


    You can Click the Start button then Right-click on Computer and then select Properties.

    in the window that pops up, click the Change Product Key link and follow the directions. When you go to Activate using the COA SLP key, be sure to use the Activate by Phone method.



    I hope this helps!

    Thank you,
    Darin Smith
    WGA Forum Manager

    Saturday, November 10, 2007 12:40 AM