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Vista Will Not Validate - Recent Issue RRS feed

  • Question

  • I have had some weird issues happening with my PC and Vista ever since I installed Vista on my machine in April.  This is just a new issue that I have no idea what is causing it.  I ran the diagnostic tool and you can find the results below the astericks.  When I tried to validate my version of windows (which was fine up until yesterday) I got the error:

    This copy of Windows did not pass genuine validation.

    Either an unauthorized change was made to your Windows license or a software program installed on this computer is not currently compatible with Windows Vista.

    I tried to run the command prompt as an administrator and get an error for that as well.  It says: The Software Licensing service could not be started.  A system error has occured.  System error 2 has occured.  The system cannot find the file specified.

    Since installing a store-bought copy of Vista in April, I have been getting sporadic blue screens of death.  I have a current thread on the Windows Update forums about this as well. http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/4ce05340-69b1-43b3-add1-13f2f32185ff. When I get the blue screen it is only there for about a second before my computer automatically restarts.  I have no idea if my computer is imbedded with some corruption that no anti-virus, keylogger, or anti-spyware are unable to identify or if my computer just became unstable somehow after installing Vista.  I have tried everything I can think of to try and fix my blue screen problem and now that I am getting problems with my Vista software being valid I have no idea where to go from this point other than to just buy a new PC with Windows 7 and hope I have better luck.  Any luck you can provide with this issue would be greatly appreciated.  Thank you!

    ****************************************************************

    Diagnostic Tool Results Below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6YBFH-MR9KP-RPQJY
    Windows Product Key Hash: wwKFp/SgRrsWKpeApUSoWyQ4+SY=
    Windows Product ID: 89578-485-4291435-71997
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {8DF9ABE9-BE57-4B96-A702-6519D816895C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Catrina\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DF9ABE9-BE57-4B96-A702-6519D816895C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPQJY</PKey><PID>89578-485-4291435-71997</PID><PIDType>5</PIDType><SID>S-1-5-21-1554906638-2195789122-2173023361</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>EL466AA-ABA a1330n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20051115000000.000000+000</Date></BIOS><HWID>7B323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A8821FF3A2DA5D8</Val><Hash>kPEDM/l5um8s/oiqTuqaUUxUy/E=</Hash><Pid>70145-748-9927323-57909</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEAeqiuNuLVJok26CztUAJeP9QQSJPy9E7t/GasVgzF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP-CPC  AWRDACPI
      FACP   HP-CPC  AWRDACPI
      SRAT   HP-CPC  HAMMER 
      SSDT   HP-CPC  POWERNOW
      MCFG   HP-CPC  AWRDACPI

     

    Thursday, November 11, 2010 3:24 AM

Answers

  •     The problem is that your Vista's Software Licensing Service has sto

    pped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).


      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.


      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:
    (If you have access to the Start button):
    1)    Click the Start button
    2)    Type: cmd in the Start Search field
    3)    At the top the Start window, you will see cmd.exe
    4)    Right Click cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    (If you do not have access to the Start button):
    1)    Click the option that launches an Internet Browser
    2)    A Browser will open, type: %windir%\system32 into the address field
    3)    Find the file cmd.exe
    4)    Right Click on the cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    A)    If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" this is sometimes caused by a over aggressive Free Registry Cleaner. Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems "

    B)    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
      i.    Login to Vista in Normal Mode (not safe mode)
      ii.    Launch an Internet Browser
      iii.    Type: %windir%\system32\ in the browser's address field
      iv.    Scroll down till you find the file cmd.exe
      v.    Right-click the file and select 'Run as Administrator'
      vi.    In the CMD window, type: sfc /scannow
      vii.    Reboot twice and see if that resolves the issue.

    b.    repairing Windows using System Restore:
      i.    Reboot Vista into Safe Mode
      ii.    Click the ‘Start’ button
      iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
      iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
      v.    Click the "Next" button.
      vi.    Reboot back into Normal mode


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    C)    If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 9:13 PM
    • Unmarked as answer by Catrina0971 Thursday, November 11, 2010 11:39 PM
    • Marked as answer by Darin Smith MS Friday, November 12, 2010 10:09 PM
    Thursday, November 11, 2010 9:13 PM

All replies

  •     The problem is that your Vista's Software Licensing Service has sto

    pped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).


      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.


      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:
    (If you have access to the Start button):
    1)    Click the Start button
    2)    Type: cmd in the Start Search field
    3)    At the top the Start window, you will see cmd.exe
    4)    Right Click cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    (If you do not have access to the Start button):
    1)    Click the option that launches an Internet Browser
    2)    A Browser will open, type: %windir%\system32 into the address field
    3)    Find the file cmd.exe
    4)    Right Click on the cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    A)    If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" this is sometimes caused by a over aggressive Free Registry Cleaner. Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems "

    B)    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
      i.    Login to Vista in Normal Mode (not safe mode)
      ii.    Launch an Internet Browser
      iii.    Type: %windir%\system32\ in the browser's address field
      iv.    Scroll down till you find the file cmd.exe
      v.    Right-click the file and select 'Run as Administrator'
      vi.    In the CMD window, type: sfc /scannow
      vii.    Reboot twice and see if that resolves the issue.

    b.    repairing Windows using System Restore:
      i.    Reboot Vista into Safe Mode
      ii.    Click the ‘Start’ button
      iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
      iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
      v.    Click the "Next" button.
      vi.    Reboot back into Normal mode


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    C)    If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 9:13 PM
    • Unmarked as answer by Catrina0971 Thursday, November 11, 2010 11:39 PM
    • Marked as answer by Darin Smith MS Friday, November 12, 2010 10:09 PM
    Thursday, November 11, 2010 9:13 PM
  • I followed the steps under "A" above in your reply and that did not fix my issue.  I still receive a system 2 error when running the cmd prompt with "Net Start Slsvc".  I created the reg file using the green text on the page, double-clicked the file and rebooted.  I am still getting the error that I cannot receive automatic updates, update my Defender and I am still not able to validate my copy of windows.

    I will try the Vista Support link you posted below and see if I can get any suggestions from them, thank you for your time.

    Thursday, November 11, 2010 11:43 PM
  • The error "Error 2, The system cannot find the file specified' means Windows can not find the file (in this case the file being slsvc.exe)

    The Reg file fix, using the green text, is to repair the Registry Entry that tells Windows where the slsvc.exe file is located.  If the Reg Fix doesn't work, then that means the registry is, in fact, pointing to the right place but the file, itself, is not there.  This is why I suggest that you contact Support since they would be better able to troubleshoot why you have a missing file and hopeful be able to help you fix it.

     

    Sorry I couldn't be more help,


    Darin MS
    Friday, November 12, 2010 10:08 PM