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WHS Client Restore Not Completing -- Unknown Network Error RRS feed

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    Backup: Windows 7 Ultimate x64 250GB HDD
    Destination disk: new HDD 500GB
    WHS Version: Power Pack 3

    Issue: Trying to restore a backup to a new HDD.

    Tried:

    1. Connecting client pc to WHS via switch -- no internet or router and using the restore cd
    2. Connecting HDD directly to WHS via USB and using clientrestorewizard.exe within WHS
    3. Connecting HDD to client pc and using clientrestorewizard_x64.exe
    4. Connecting HDD to client pc and using Restore CD (with and without drivers from a USB stick)

    All methods find the home server, am able to log in, can choose a back-up, can select hard drive for the transfer, transfer begins, then quits after a few minutes with "Unknown Network Error."

    Home server log shows this in the backup log file: (there is nothing after this in the log and pertains to an attempt using #2 above)

    [3/28/2011 9:44:39 AM  c98] Restore of RESQTEK-CUBE C:\ by RESQTEK-CUBE has started.
    [3/28/2011 9:44:39 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:39 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:39 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:39 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:39 AM  c98] CommitFile: Adding for Delete file: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\RESQTEKCUBE-1.C.VolumeClusterLatest3.4096.dat
    [3/28/2011 9:44:39 AM  c98] CommitFile: Adding for Delete file: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\RESQTEKCUBE-1.C.VolumeClusterLatest2.4096.dat
    [3/28/2011 9:44:39 AM  c98] CommitFile: Adding for Delete file: D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\RESQTEKCUBE-1.C.VolumeClusterLatest1.4096.dat
    [3/28/2011 9:44:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:46 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:46 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:46 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:46 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:49 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:49 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:49 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:49 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:53 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:53 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:53 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:53 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:56 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:56 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:56 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:56 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:59 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:59 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:59 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:44:59 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:02 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:02 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:02 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:02 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:05 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:05 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:05 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:05 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:09 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:09 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:09 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:09 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:12 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:12 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:12 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:12 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:16 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:16 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:17 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:17 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:20 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:20 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:20 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:20 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:23 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:23 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:23 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:23 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:26 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:26 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:26 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:26 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:30 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:30 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:30 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:30 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:33 AM  c98] CommitFile: Rolling Back
    [3/28/2011 9:45:33 AM  c98] Restore of RESQTEK-CUBE C:\ by RESQTEK-CUBE preparation phase has completed.
    [3/28/2011 9:45:33 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:33 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:33 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:33 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:33 AM 1158] Session: DoGetConfiguration
    [3/28/2011 9:45:36 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:36 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:36 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:36 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:45:43 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:46:03 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:46:03 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:46:03 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:46:03 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:46:33 AM 1158] Session: DoGetConfiguration
    [3/28/2011 9:47:33 AM 1158] Session: DoGetConfiguration
    [3/28/2011 9:47:34 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:47:34 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:47:34 AM 150c] Session: DoGetConfiguration
    [3/28/2011 9:47:34 AM 150c] Session: DoGetConfiguration

    I have tried all kinds of things and the backup process is the same every time, no matter what I do.
    DHCP lease time is 4 days, client pc uses static ip, etc. etc.

    Any insight is greatly appreciated. My business is halted without the capability to restore a back-up. 

    Thanks...

    Monday, March 28, 2011 2:24 PM

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    Acronis TrueImage via Western Digital. Done in less than 30 minutes. My new drive is working just fine.

    Microsoft, I spent over a week trying to restore a backup from both WHS AND Windows System Restore -- BOTH FAILED MISERABLY.
    Wish I could bill you for my time to complete NOTHING.

    • Marked as answer by ResQTek Monday, April 4, 2011 8:31 PM
    Monday, April 4, 2011 4:20 PM

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    So you get "Unknown Network Error" under all those situations? Have you tried restoring a different backup to see if that works? From the dim and distant past, I remember you have to set up the new drive volume structure in advance of a restore - have you done that?
    Monday, March 28, 2011 3:05 PM
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    Yes, the error in the restore wizard dialog box is identical every time.
    I tried several backups from that computer. One was manual and the others were automatic.

    The new drive was Quick Formatted NTFS as a secondary drive in the client pc and set as an active volume.
    Is there something else I need to do with it?
    It's just so frustrating that the Home Server has no event log information pointing to a specific error. 

    Monday, March 28, 2011 3:09 PM
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    So you had a single Volume on a 250GB drive and you are restoring that to a single volume on a 500Gb drive? That drive is formatted asa single volume taking up the full drive in advance of the store?

    Have you looked at this:

    http://social.microsoft.com/Forums/en-US/whsfaq/thread/785bc097-b7b0-4268-bd9f-cc802c5eb355

    Monday, March 28, 2011 3:20 PM
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    Yes, a single volume formatted as such.

    I will try the steps in the link you provided.

    Thank you... 

    Monday, March 28, 2011 4:24 PM
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    Okay, well those issues are not the same as what I am experiencing. I can open the backup that I want to restore on the client pc and see all the files, but restoring that backup to another HDD is simply not working, as I described.

    I ran chkdsk and all that and the same thing still happens.

    I'm baffled that even when the HDD is directly connected to the Home Server, I cannot restore the backup to it and it gives me the same network error.
    That makes no sense at all... 

    Monday, March 28, 2011 6:08 PM
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    Agreed regarding HDD connected to WHS and getting a Network error, which is why I don't think Microsoft error messages give you much of a clue as to the real problem! I had a strange problem recently trying to transfer a laptop system over to an SSD - I shrank all my original volumes in advance to ensure thay would fit on the smaller SSD. Failure after failure with unrelated error messages led to me discovering the SSD did not format up to the right size so the backup was too big to fit - none of the error messages even gave me a clue that was the problem. Result: managed to get it done by reshrinking the mechanical HDD volumes to smaller than they should have needed to be, taking another backup and restoring. Despite that, I am having the OCZ SSD replaced under their replacement program, as this is a known problem.

    Equally I have run out of suggestions regarding your problem - sorry I was unable to help..

    Monday, March 28, 2011 6:40 PM
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    Event Type: Error
    Event Source: HomeServer
    Event Category: Backup
    Event ID: 266
    Date: 3/28/2011
    Time: 4:31:52 PM
    User: N/A
    Computer: WHS
    Description:
    Restore of RESQTEK-CUBE C:\ by RESQTEK-CUBE has failed.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Tuesday, March 29, 2011 12:12 PM
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    Nevermind my last post, that only seems to occur upon successful opening of a backup.

    I still cannot restore my data to a new hard drive.

    Can anyone please tell me how I can find the real problem?

    Tuesday, March 29, 2011 12:18 PM
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    The solution is to move away from this buggy not ready for prime time product. I agree the hours of frustration to restore a simple backup has convinced me the avoid this OS. Unreliable,buggy,dangerous to your data. There are many nas products that provide the same and even better benefits that have real tech support as well as a working OS.

     

    Wednesday, March 30, 2011 11:00 AM
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    Does anyone know what this means?

    Event Type: Error
    Event Source: HomeServer
    Event Category: Backup
    Event ID: 270
    Date: 3/31/2011
    Time: 1:31:59 PM
    User: N/A
    Computer: WHS-PC
    Description:
    Received abort message from WHS-PC with reason 13.

    Thursday, March 31, 2011 6:23 PM
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    I now have the new HDD connected via USB to a 32-bit Windows XP machine.
    I am using the Restore CD and 32-bit drivers on a USB Flash Drive.
    I performed CHKDSK on all volumes, performed database cleanup and database repair. All were successful. All nightly backups were successful. All "Open" requests for any backup succeed. 

    >> The same restore error occurs at the same point. "An unknown network error has occurred during PC Restore."

    Here are events from the log:

     

    Event Type: Information
    Event Source: HomeServer
    Event Category: Backup
    Event ID: 263
    Date: 4/1/2011
    Time: 11:07:19 AM
    User: N/A
    Computer: WHS-PC
    Description:
    Restore of RESQTEK-CUBE C:\ by MININT-5GA0KPN has started.

     

    -----------------------

    Event Type: Information
    Event Source: HomeServer
    Event Category: Backup
    Event ID: 264
    Date: 4/1/2011
    Time: 11:08:10 AM
    User: N/A
    Computer: WHS-PC
    Description:
    Restore of RESQTEK-CUBE C:\ by MININT-5GA0KPN preparation phase has completed.

     

     

    Nothing follows these events in either the HomeServer events or the Application events.

     

    Friday, April 1, 2011 3:18 PM
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    > The same restore error occurs at the same point. "An unknown network error has occurred during PC Restore."

    Hi,

    I think you tou tried all the right things without getting to a solution.
    Could it be the disk you try to restore to has problems i.e bad blocks?
    (Try running "chkdsk /x", try restoring to another disk?)

    You might also want to report this on MS Connect (please make sure to include server and client logs).
    Maybe the WHS team can shed some light on this "reason 13" abort to help solve this problem.

    - Theo.

    No home server like Home Server
    Friday, April 1, 2011 7:30 PM
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    Thanks for the reply... this is a brand new HDD that I'm restoring to.

    I was thinking of the connect site but everyone's so caught up in VAIL, that I felt discouraged to post there.
    I may have to, though, since this issue in insane and I know it should work!
    I'm betting it's a 64-bit thing somehow, but I tried a 32-bit scenario so.... /shrug 

    Friday, April 1, 2011 10:51 PM
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    Acronis TrueImage via Western Digital. Done in less than 30 minutes. My new drive is working just fine.

    Microsoft, I spent over a week trying to restore a backup from both WHS AND Windows System Restore -- BOTH FAILED MISERABLY.
    Wish I could bill you for my time to complete NOTHING.

    • Marked as answer by ResQTek Monday, April 4, 2011 8:31 PM
    Monday, April 4, 2011 4:20 PM
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    Also running into the same "unknown network error" issue trying to restore a laptop image.  Even went so far as to try the scenario on two other computers, then finally creating a VM on the same hardware the Home Server is running on and always get a network error, trying all from the last backup all the way to the original taken after the connector was first installed.  In the last case, there is no network!  It's virtual!  Logs have no useful information and have lost faith in the backup facilities of this product.

     

    Sunday, April 24, 2011 8:22 PM
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    I too am having the same issues as above trying to restore 64bit Win7.  Restore starts after selecting Pc and drive to restore, but fails several minutes into the process.  I've tried 32 bit drivers, restoring from another pc, putting the hd in whs and restoring, restoring from an earlier backup - all fail.  I have done restores in the past with no problems.  Are these issues due to an update?  As far as I'm concerned WHS is no longer useful if the backups don't work.
    Wednesday, August 17, 2011 8:59 PM
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    I had the network error during restore also.

    What I ultimately found my problem was was that my DD-WRT software based router had the DHCP ip address client lease time set to 0 minutes. Once I turned that up longer my restore completed. I finally turned it up to one day, had one big hard drive that took like 6 hours I think to restore.

    Hope this helps! 

    Saturday, November 24, 2012 2:38 PM
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    I was having the same issue.  I had a WD Black 1TB drive fail and when I got my identical replacement drive it kept failing in this way.

    When I installed my new drive I initialized the disk using GPT, created the partition structure to match the backup I was trying to restore, then ran the ClientRestoreWizard.exe.  I got this error everytime.

    Then it occurred to me that I probably didn't choose a GPT the first time.  So, I reinitialized the drive as MBR and when I tried again - voila!  No problem.

    • Edited by Paul Ergh Thursday, December 13, 2012 2:27 AM
    Thursday, December 13, 2012 2:26 AM