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Software Licensing will not stay on RRS feed

  • Question

  • Yesterday I got the notice that I may be a "victime of software counterfieting" not sure what that means, but I came to the site attempting to validate, which it will not do. I followed the instructions for turning the software licensing on, both through the command prompt and through the services section. Both will turn it on, then after a minute or two, it will turn back off. No matter what I do it turns back off.

    I have run McAfee Virus scan, Windows defender and downloaded the Microsoft Malicious Software removal, all came back with no problems on my system.

    I cannot access my control panel by clicking on it, though i did find a way to do so by opening up something else and then opening the control panel from there. I have not installed any new software in the past few days (besides the malicious software tool) so I don't know what to delete there. On top of that, I cannot open the recently installed updates on my computer in order to delete any of them. I'm not sure what the problem is, or why the software licensing will not stay on, I bought this computer with Vista installed on it, and it has worked fine for a year so I do not know why there is a problem with this.

    This is what I got when I ran the tool (not sure why I'm having problems if it is coming back as genuine)

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {59C5FDC4-F17C-48B2-985F-F0CA68B2048D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59C5FDC4-F17C-48B2-985F-F0CA68B2048D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2511630342-3411915299-1908387895</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 531s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.7</Version><SMBIOSVersion major="2" minor="5"/><Date>20071109000000.000000+000</Date></BIOS><HWID>63303507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>2C9F78A41BB4710</Val><Hash>DX16frnHLEgEGaikCWdsL8kRwRA=</Hash><Pid>81607-904-4687523-64418</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAnJ8+22GqilRSnZIA7nOG4/L0xIigXaxWXj0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    AS09  
      FACP   DELL    AS09  
      HPET   DELL    AS09  
      MCFG   DELL    AS09  
      SLIC   DELL    AS09  
      SSDT   DELL    AS09  


     

    Monday, March 23, 2009 10:27 PM

Answers

  • Hi mommi_247,

      I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.  

      As probably notice, we are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services fall under Core Vista system and would normally be supported by Vista Support. But since this issue is directly affecting the Genuine status of our users, I want to get to the bottom of why this is happening and how to fix it.

      We have found that we can categorize the issue into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" error, but we need more information on the 'System Error 5".

      This brings me to the options I mentioned.

    1) You can create a Service Request, post the Confirmation Number in this post, and I will have my Engineer troubleshoot the issue. The goals of this option would to first, find out as much information on this variation of the issue and then try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It make take longer to finally resolve you issue.


    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution. Hopefully without reinstalling Vista.
    Con: Since you are using a OEM copy of Vista (i.e. it came pre-installed on the computer) the support would, most likely, cost.


    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution
    Con: Having to backup all your importent files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, let me know, go to http://go.microsoft.com/fwlink/?linkid=52029, create the SR and post the confirmation number and I will get the ball rolling with my engineer.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to help resolve the issue for you.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 11:19 PM

All replies

  • Hello mommi_247,

      When you follow the below steps to restart the Service, what error message do you get? (make sure you follow the steps exactly and then post the full error)

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc



    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 10:47 PM
  • Darin,

    I have tried that option, it just starts and stops again, it does not stay on, that is the problem I am having. Now when I try to do it this way is says

    system error number 5 has occured

    access is denied

    Monday, March 23, 2009 10:54 PM
  • Hi mommi_247,

      I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.  

      As probably notice, we are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services fall under Core Vista system and would normally be supported by Vista Support. But since this issue is directly affecting the Genuine status of our users, I want to get to the bottom of why this is happening and how to fix it.

      We have found that we can categorize the issue into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" error, but we need more information on the 'System Error 5".

      This brings me to the options I mentioned.

    1) You can create a Service Request, post the Confirmation Number in this post, and I will have my Engineer troubleshoot the issue. The goals of this option would to first, find out as much information on this variation of the issue and then try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It make take longer to finally resolve you issue.


    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution. Hopefully without reinstalling Vista.
    Con: Since you are using a OEM copy of Vista (i.e. it came pre-installed on the computer) the support would, most likely, cost.


    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution
    Con: Having to backup all your importent files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, let me know, go to http://go.microsoft.com/fwlink/?linkid=52029, create the SR and post the confirmation number and I will get the ball rolling with my engineer.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to help resolve the issue for you.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 11:19 PM