locked
Backup error on a Macbook Pro running Windows 10 Pro using Bootcamp RRS feed

  • Question

  • I know I am probably pushing the limits of my WHS 2011 server, but let me try anyway!

    I recently came across a MacBook Pro 2011 and I learned that I could run Windows 10 on it by using Bootcamp.  I had not worked much with Macs but I figured I would give it a try for fun.  I was able to successfully create two partitions (GPT and NTFS) and I installed both a MacOS (Sierra) and Windows 10 Pro on their respective partitions.  It is weird seeing Windows 10 running on a Mac...

    Since I was running Windows 10, I wondered if I could install the WHS 2011 connector - it worked as well!  I am able to access the files on the server just like all of the other PC's in my house.  I tried to install the Mac connector on the MacOS partition but the OS version is not supported.

    Next, I decided to try backing up the Windows 10 partition of the MacBook Pro using my server - this is where I ran into problems.  Setting up the laptop for backup seemed to work OK; the setup program saw the NTFS partition and I was able to select it as the backup target.  However, when I start a backup I receive the following error: "An error prevented backup from creating a snapshot of the volumes on this computer".  I initially assumed that since the MacBook Pro is running Windows 10 using Bootcamp that this must be causing some issue with the back-up application.  However, before giving up, I thought I would see if there is another explanation for the error.  I have two other PC machines (a desktop and a laptop) that are running Windows 10 Pro and I am having no issues backing them up.

    Thanks in advance for any advice.

    Tuesday, May 28, 2019 12:20 PM

All replies

  • Hi,

    Based on your description, my understanding is that it failed to backup windows 10 which is running on MacBook device, with error “An error prevented backup from creating a snapshot of the volumes on this computer”.

    Due to hardware limitation, we are unable to exactly re-produce your problem. However, we may collect relate event and log to confirm that if there is any helpful information.

    Please check event viewer on the client system and confirm that if there is any event has been logged about the failure backup operation.

    Besides, please check and confirm that if there is backup relate log files:
    1. On WHS -> C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs.
    2. On client -> C:\ProgramData\Microsoft\Windows Server\Logs.

    Best Regards,
    Eve Wang



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, June 5, 2019 7:45 AM
  • Hi,

    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best Regards,
    Eve Wang  

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 6, 2019 2:11 AM
  • Hi Eve,

    Thanks for the response.  I have been away the last few days which is why I did not respond quicker.  I will gather the information you requested and post it.

    Thursday, June 6, 2019 1:35 PM
  • Hi,

    Thank you for taking the time to update the thread, if there is any more questions or concerns, please feel free to let us know.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, June 7, 2019 2:59 AM
  • Hi,

    I attempted to back up the laptop again and received the same error message.  I found the logs on both the server and client computers and made copies of all of the log files.  The server log file backup-060719.log contains the following text:

    [06/07/2019 12:25:03 1e38] Listener TcpEventCallback
    [06/07/2019 12:25:03 1e38] Listener TcpConditionCallback from 192.168.0.39
    [06/07/2019 12:25:03 1654] Session: ThreadMain for 00000000004596E0
    [06/07/2019 12:25:03 1654] Session: DoBeginVolumeConfig S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:25:03 1654] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:25:03 1654] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat and version:: 10
    [06/07/2019 12:25:03 1654] CommitFile: Transaction recorded
    [06/07/2019 12:25:03 1654] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.confignew to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat
    [06/07/2019 12:25:03 1654] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.confignew to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat
    [06/07/2019 12:25:03 1654] CommitFile: Resetting commit flag in Commit file: H:\ServerFolders\Client Computer Backups\Commit.dat
    [06/07/2019 12:25:03 1654] StatusPublisher: Machine Changed. SID : S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:25:03  d9c] Session: DoGetVolumeConfigs S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:25:03  d9c] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:25:03  d9c] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat and version:: 10
    [06/07/2019 12:25:03 1654] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:25:03 1654] CommitFile: Transaction recorded
    [06/07/2019 12:25:03 1654] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.confignew to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat
    [06/07/2019 12:25:03 1654] CommitFile: Resetting commit flag in Commit file: H:\ServerFolders\Client Computer Backups\Commit.dat
    [06/07/2019 12:25:04 1654] StatusPublisher: Machine Changed. SID : S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:25:04  d9c] Session: DoGetVolumeConfigs S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:25:04  d9c] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:25:04  d9c] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat and version:: 10
    [06/07/2019 12:25:04 1654] BackupProtocol: disconnecting protocol: EncryptedStreamReader::Refill Got 0 bytes from recv
    [06/07/2019 12:25:04 1654] BackupProtocol: Got closed code 10
    [06/07/2019 12:25:04 1654] Session: ThreadMain end for 00000000004596E0
    [06/07/2019 12:25:04 1e38] Listener TcpEventCallback
    [06/07/2019 12:25:04 1e38] Listener TcpConditionCallback from 192.168.0.39
    [06/07/2019 12:25:04 2068] Session: ThreadMain for 00000000004596E0
    [06/07/2019 12:25:04 2068] Session: DoBeginReconnectableSession
    [06/07/2019 12:25:04 2068] ReconnectableStream: Creating ServerReconnectableStream for {9618DDD6-9D3A-49DA-9E89-786670F7D242}, sizes 1048576,16384,1048576,16384
    [06/07/2019 12:25:04 2068] ReconnectableStream: Created ServerReconnectableStream for {9618DDD6-9D3A-49DA-9E89-786670F7D242}, sizes 1048576,16384,1048576,16384
    [06/07/2019 12:25:04 1fb0] ReconnectableStream: Resender: idle
    [06/07/2019 12:25:04 2068] Session: DoBackupSet
    [06/07/2019 12:25:04 2068] Session: Do Backup Set
    [06/07/2019 12:25:04 2068] BackupSetOperation: clientProtocalVersion=512
    [06/07/2019 12:25:04 2068] BackupSetOperation: c_BackupLowProtocolVersion=512
    [06/07/2019 12:25:04 2068] BackupSetOperation: Got wsMachineSID in BackupSetOperation::DoBackupSet
    [06/07/2019 12:25:04 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:25:04 2068] BigOperationQueuer: Operation Type 3 Machine Name OLDEN-MBKPRO
    [06/07/2019 12:25:04 2068] StatusPublisher: Sending Current Operation Status. : 3,S-1-5-21-2829983073-1101825738-1490475848-1017, 0, OLDEN-MBKPRO, 0
    [06/07/2019 12:25:04 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:25:04 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat and version:: 10
    [06/07/2019 12:25:04 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.dat and version:: 10
    [06/07/2019 12:25:04 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat and version:: 10
    [06/07/2019 12:25:04 2068] VolumeInfo: currentFileVersion in VolumeInfoSet of VolumeInfo.cpp: 10
    [06/07/2019 12:25:04 2068] BackupSetOperation: C:\ Volume added to Backup Set. Guid : {2A9980A8-0000-0000-0040-CD231C000000}
    [06/07/2019 12:25:04 2068] VolumeInfo: currentFileVersion in WriteAll of VolumeInfo.cpp: 10
    [06/07/2019 12:25:04 2068] VolumeInfo: Wrote p->m_fIsActive0
    [06/07/2019 12:25:04 2068] BackupSetOperation: Volume to start backup on {2A9980A8-0000-0000-0040-CD231C000000}
    [06/07/2019 12:25:04 2068] Backup job 1 for OLDEN-MBKPRO started.
    [06/07/2019 12:25:04 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.dat and version:: 10
    [06/07/2019 12:25:04 2068] CommitFile: Transaction recorded
    [06/07/2019 12:25:04 2068] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.C.Volume.new to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.C.Volume.dat
    [06/07/2019 12:25:04 2068] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.confignew to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat
    [06/07/2019 12:25:04 2068] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.new to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.dat
    [06/07/2019 12:25:04 2068] CommitFile: Resetting commit flag in Commit file: H:\ServerFolders\Client Computer Backups\Commit.dat
    [06/07/2019 12:35:13 2068] The Windows Server Client Computer Backup Service received an abort process message from OLDEN-MBKPRO.
    Reason: 5.
    [06/07/2019 12:35:13 2068] BackupProtocol: Got abort code OLDEN-MBKPRO 1 5
    [06/07/2019 12:35:13 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:35:13 2068] BackupSetOperation:  Backup Failed -  5
    [06/07/2019 12:35:13 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.C.Volume.dat and version:: 10
    [06/07/2019 12:35:13 2068] VolumeInfo: currentFileVersion in VolumeInfoSet of VolumeInfo.cpp: 10
    [06/07/2019 12:35:13 2068] VolumeInfo: p->m_fIsActive ==0
    [06/07/2019 12:35:13 2068] VolumeInfo: p->m_volumeBootType==3
    [06/07/2019 12:35:13 2068] VolumeInfo: p->m_partitionStyle==0
    [06/07/2019 12:35:13 2068] VolumeInfo: p->m_ulPartition==0
    [06/07/2019 12:35:13 2068] VolumeInfo: p->m_ullPartitionAttribute==0
    [06/07/2019 12:35:13 2068] VolumeInfo: currentFileVersion in WriteAll of VolumeInfo.cpp: 10
    [06/07/2019 12:35:13 2068] VolumeInfo: Wrote p->m_fIsActive0
    [06/07/2019 12:35:13 2068] BackupSetOperation:  Volume Failed -  C:\ , {2A9980A8-0000-0000-0040-CD231C000000}
    [06/07/2019 12:35:13 2068] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.dat and version:: 10
    [06/07/2019 12:35:13 2068] CommitFile: Transaction recorded
    [06/07/2019 12:35:13 2068] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.C.Volume.new to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.C.Volume.dat
    [06/07/2019 12:35:13 2068] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.new to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.BackupSet.dat
    [06/07/2019 12:35:13 2068] DataFile: Renamed from: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.confignew to: H:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat
    [06/07/2019 12:35:13 2068] CommitFile: Resetting commit flag in Commit file: H:\ServerFolders\Client Computer Backups\Commit.dat
    [06/07/2019 12:35:13 2068] StatusPublisher: Machine Changed. SID : S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:35:13  d9c] Session: DoGetVolumeConfigs S-1-5-21-2829983073-1101825738-1490475848-1017
    [06/07/2019 12:35:13 2068] StatusPublisher: Sending Current Operation Status. : 3,S-1-5-21-2829983073-1101825738-1490475848-1017, 100, OLDEN-MBKPRO, 0
    [06/07/2019 12:35:13  d9c] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.Machine.configdat and version:: 10
    [06/07/2019 12:35:13 2068] StatusPublisher: Sending Current Operation Status. : 0,, 0, , 0
    [06/07/2019 12:35:13 2068] Backup job 1 for OLDEN-MBKPRO completed.
    [06/07/2019 12:35:13 2068] Session: ThreadMain end for 00000000004596E0
    [06/07/2019 12:35:13 2068] ReconnectableStream: Destroying ServerReconnectableStream for {9618DDD6-9D3A-49DA-9E89-786670F7D242}
    [06/07/2019 12:35:13 2068] ReconnectableStream: Destroyed ServerReconnectableStream for {9618DDD6-9D3A-49DA-9E89-786670F7D242}
    [06/07/2019 12:35:13 2068] ReconnectableStream: Terminating Resender
    [06/07/2019 12:35:13 1fb0] ReconnectableStream: Resender: terminating
    [06/07/2019 12:35:13 2068] ReconnectableStream: Terminated Resender
    [06/07/2019 12:35:13  d9c] DataFile: current file isH:\ServerFolders\Client Computer Backups\S-1-5-21-2829983073-1101825738-1490475848-1017.VolumeConfig.configdat and version:: 10
    [06/07/2019 12:35:13  168] Listener TcpEventCallback
    [06/07/2019 12:35:13  168] Listener TcpConditionCallback from 192.168.0.39
    [06/07/2019 12:35:13 25a8] Session: ThreadMain for 00000000004596E0
    [06/07/2019 12:35:13 25a8] Session: DoEndReconnectableSession
    [06/07/2019 12:35:13 25a8] Session: Session ID : {9618DDD6-9D3A-49DA-9E89-786670F7D242}
    [06/07/2019 12:35:13 25a8] ReconnectableStream: MarkSessionDead for {9618DDD6-9D3A-49DA-9E89-786670F7D242}, not found
    [06/07/2019 12:35:13 25a8] BackupProtocol: disconnecting protocol: EncryptedStreamReader::Refill Got 0 bytes from recv
    [06/07/2019 12:35:13 25a8] BackupProtocol: Got closed code 10
    [06/07/2019 12:35:13 25a8] Session: ThreadMain end for 00000000004596E0

    It looks like the server attempted to start the back-up at 12:25pm and then received an abort message from the laptop (OLDEN-MBKPRO) 10 minutes later.

    The client log file BackupLaunchpad.log contains the following text:

    [3856] 190607.122455.5859: BackupLaunchpad: Program.Main(): BackupLaunchpad started
    [3856] 190607.122455.7578: General: Initializing...C:\Program Files\Windows Server\Bin\BackupLaunchpad.exe
    [3856] 190607.122455.8187: ProviderFramework: Information: [0] : Register to listen to ProviderRegistryConnectionMgmt connected event.
    [3856] 190607.122455.8217: ProviderFramework: Information: [0] : ProviderRegistryProxy: Beginning connection attempt.
    [3856] 190607.122455.8317: ProviderFramework: Information: [0] : ProviderRegistryProxy: Creating proxy for AutoReconnecter.
    [3856] 190607.122455.8467: ProviderFramework: Information: [0] : ConnectionMgmt: _CreateChannel address generated = [net.tcp://olden-mbkpro:6602//Microsoft.WindowsServerSolutions.Common.ProviderFramework.IProviderRegistry]
    [3856] 190607.122455.8497: ProviderFramework: Information: [0] : GetDuplexChannelFactory()
    [3856] 190607.122455.8517: ProviderFramework: Information: [0] : Contract: [Microsoft.WindowsServerSolutions.Common.ProviderFramework.IProviderRegistry]
    [3856] 190607.122455.8527: ProviderFramework: Information: [0] : Address: [net.tcp://olden-mbkpro:6602//Microsoft.WindowsServerSolutions.Common.ProviderFramework.IProviderRegistry]
    [3856] 190607.122455.8527: ProviderFramework: Information: [0] : Binding: []
    [3856] 190607.122455.8527: ProviderFramework: Information: [0] : Identifier: []
    [3856] 190607.122455.8527: ProviderFramework: Information: [0] : ProviderEndpointBehavior.AllowedConnectionType: [AllowRemoteAccess]
    [3856] 190607.122455.8527: ProviderFramework: Information: [0] : ProviderEndpointBehavior.EndpointCredentialType: [None]
    [3856] 190607.122455.8527: ProviderFramework: Information: [0] : RequiredImpersonationLevel: [Identification]
    [3856] 190607.122455.9047: PfBinding: Information: [0] : Adding service dns identity [OLDEN-MBKPRO] in proxy endpoint.
    [3856] 190607.122455.9127: ProviderFramework: Information: [0] : factory impersonation level is: [Identification]
    [3856] 190607.122455.9626: ProviderFramework: Information: [0] : ConnectAsync was NOT able to synchronously connect to the provider registry.
    [3856] 190607.122455.9756: ProviderFramework: Information: [0] : (current thread: 0xf10): PfSynchronizationContext not needed.
    [3856] 190607.122455.9766: ProviderFramework: Information: [0] : ProviderConnector: Querying for provider info: Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider, False,
    [10228] 190607.122456.0176: ProviderFramework: Information: [0] : _OnConnected called.
    [10228] 190607.122456.0186: ProviderFramework: Information: [0] : _CoreConnected is called.
    [3856] 190607.122456.0486: ProviderFramework: Information: [0] : (current thread: 0xf10): Installing new PfSynchronizationContext.
    [3796] 190607.122456.0716: ProviderFramework: Information: [0] : ProviderConnector: received ProviderInfo Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider net.tcp://127.0.0.1:65532/Microsoft.WindowsServerSolutions.wssg_pc_backup_client/Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider
    [3796] 190607.122456.0736: ProviderFramework: Information: [0] : ProviderConnector: Beginning connection attempt for Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider
    [3796] 190607.122456.0806: ProviderFramework: Information: [0] : CreateWithCallback: Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : GetDuplexChannelFactory()
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : Contract: [Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider]
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : Address: [net.tcp://127.0.0.1:65532/Microsoft.WindowsServerSolutions.wssg_pc_backup_client/Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider]
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : Binding: [net.tcp]
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : Identifier: [Microsoft.WindowsServerSolutions.wssg_pc_backup_client]
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : ProviderEndpointBehavior.AllowedConnectionType: [AllowLocalAccessOnly]
    [3796] 190607.122456.0816: ProviderFramework: Information: [0] : ProviderEndpointBehavior.EndpointCredentialType: [User]
    [3796] 190607.122456.0826: ProviderFramework: Information: [0] : RequiredImpersonationLevel: [Impersonation]
    [3796] 190607.122456.0905: ProviderFramework: Information: [0] : factory impersonation level is: [Impersonation]
    [3856] 190607.122456.1115: BackupLaunchpad: BackupLaunchpadControl constructed
    [3856] 190607.122456.1305: BackupLaunchpad: BackupDisconnectedControl constructed
    [3856] 190607.122456.1325: Backup: Trying to connect to provider Async.
    [3856] 190607.122456.1335: BackupLaunchpad: BackupLaunchpadProperties: constructed form
    [10228] 190607.122456.1345: Backup: Waiting for connection with the provider.
    [3796] 190607.122456.1455: ProviderFramework: Information: [0] : ProviderConnector: Received connection
    [3796] 190607.122456.1495: ProviderFramework: Information: [0] : ProviderConnector: Successfully connected for Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider
    [3796] 190607.122456.1555: Backup: New connection detected. Try fetching all data
    [3796] 190607.122456.1995: Backup: Connected to provider Successfully
    [3856] 190607.122456.2015: BackupLaunchpad: Updated status to none
    [3856] 190607.122456.2025: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status None and error None
    [3856] 190607.122456.2025: BackupLaunchpad: Updated status to none
    [3856] 190607.122456.2035: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status None and error None
    [3856] 190607.122456.2045: BackupLaunchpad: Updated status to none
    [3856] 190607.122456.2045: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status None and error None
    [3856] 190607.122456.2045: BackupLaunchpad: Synchronized state
    [3856] 190607.122456.2155: BackupLaunchpad: Updated status to none
    [3856] 190607.122456.2165: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status None and error None
    [3856] 190607.122456.2165: BackupLaunchpad: Synchronized state
    [3856] 190607.122500.0421: BackupLaunchpad: Updated status to starting
    [3856] 190607.122501.3965: BackupLaunchpad: BackupLaunchpadControl.backupObjectModel_StartBackupAsyncCompletedEvent: Backup ended
    [3856] 190607.122501.4035: BackupLaunchpad: Updated status to none
    [3856] 190607.122501.4045: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status None and error None
    [3856] 190607.122501.4465: BackupLaunchpad: Updated status to progress 1
    [3856] 190607.122501.4465: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status InProgress and error None
    [3856] 190607.122501.4465: BackupLaunchpad: Updated status to progress 1
    [3856] 190607.122501.4475: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status InProgress and error None
    [3856] 190607.122501.5509: BackupLaunchpad: Updated status to progress 1
    [3856] 190607.122501.5509: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status InProgress and error None
    [3856] 190607.123510.0869: BackupLaunchpad: Updated status to progress 1
    [3856] 190607.123510.0869: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status InProgress and error None
    [3856] 190607.123510.5367: BackupLaunchpad: Updated status to progress 100
    [3856] 190607.123510.5377: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status InProgress and error None
    [3856] 190607.123510.5747: BackupLaunchpad: Updated status to failed
    [3856] 190607.123510.5747: BackupLaunchpad: BackupLaunchpadControl.RefreshStatus(): completed and showing status Failed and error ClientVssProblem
    [3856] 190607.123607.4104: BackupLaunchpad: BackupLaunchpadControl.Commit(): completed
    [3856] 190607.123607.4113: BackupLaunchpad: BackupLaunchpadProperties.Commit(True): changes saved successfully
    [3856] 190607.123607.4361: BackupLaunchpad: BackupLaunchpadControl.backupObjectModel_SetWakeUpForBackupAsyncCompletedEvent: finished work
    [3856] 190607.123607.4361: BackupLaunchpad: Program.Main(): BackupLaunchpad ending

    It shows that the backup process started but then failed due to a ClientVssProblem.

    Any ideas?

    Thanks!

    Friday, June 7, 2019 5:38 PM
  • Hi,

    I want to confirm with you if there is driver should be updated once you had install Windows on Mac device? 

    Please check registry entry under below location:
    HKLM\System\CurrentControlSet\Enum\Root\MS_NDISWANIP\0000\ClassGUID (REG_SZ) 

    Please make sure there is no messy code for above entry value. 

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 10, 2019 1:18 AM
  • Hi,

    I did not find the registry entry that you specified.  The closest thing I found was: HKLM\System\CurrentControlSet\Enum\Root\NdisVirtual\0000\ClassGUID (REG_SZ).  The data entered there is (4d36e97d-e325-11ce-bfc1-08002be10318).

    Thanks!

    Monday, June 10, 2019 4:49 PM