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How to fix Windows Genuine Advantage message if you know its wrong. RRS feed

  • Question

  • I did Microsoft updates for a client after rebooting the machine the Product Key code cause the Microsoft Genuine Advantage to claim that the key was invalid.

    The Key in the machine does not match the one on the back of the Compaq Windows XP Home Edition Sticker. Yet the MGA  program actually claims that its a feed back problem from Microsoft that is causing the issue.

    So

    1.) How do I change the Windows Key in the machine and re-authorize it

    or

    2.) How do I fix my WGA validation problem?

    PS. Client is not happy, and they are contract bread and butter!   HELP

    Here is the info from WGA program

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 55277-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: SXXF4LC
    ID: af6b137d-bace-43fb-97b4-fa4e1310c0f1
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 711 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>af6b137d-bace-43fb-97b4-fa4e1310c0f1</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>55277-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1608279117-4189850523-1499398264</SID><SYSTEM><Manufacturer>Compaq Presario 05</Manufacturer><Model>DA219A-ABA 6370US NA850</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>VG31313</Version><SMBIOSVersion major="2" minor="3"/><Date>20020911000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>1F8134E701842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>17046A255B4DEA2</Val><Hash>MN5jh4tz+Fd4uKZW5x5nEIiFS8g=</Hash><Pid>55866-718-9584171-17559</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, August 9, 2006 7:10 PM

Answers

  • ArmenB,

    The key that is in your customer's comptuer is fine. OEM/SLP's will always have a different Key Uploaded onto their computer then the one that is on their COA. the one on the COA is in case Windows needs to be re-installed. changing the key will cause more problems for you than not.

    As for the WGA issue, It seems that it is a very small issue that can be taken care of by having your customer go to http://www.microsoft.com/genuine. If that doesn't clear up the problem, try manually downloading the most recent version of WGA at: http://go.microsoft.com/fwlink/?linkid=69498

    Thanks,

    Wednesday, August 9, 2006 7:20 PM