Office Validation Issues RRS feed

  • Question


    I was attempting to download a template that required A Genuine Advantage check... my computer failed this check for office 2003, so I chose the get genuine now option.  I received my disk and installed Office 2007 professional.  It asked to remove Office 2003 and I responded yes.  Now when I run Genuine Advantage check I pass for office 2007 and still fail the Office 2003... and Office 2003 is no longer on my system.  What do I need to do?



    Monday, November 5, 2007 8:57 PM


  • Hello Chris,


    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Sometimes remenants may be left behind after you attempt to uninstall an Office Product.


    Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 


    If you are still having issues, can you do the following?


    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.





    Stephen Holm, MS

    Monday, November 5, 2007 11:50 PM