The idea of working with leads, accounts, contacts is a bit different in Nav than it is in CRM. If you look at plain NAV CRM, the only way to differentiate between accounts and contacts is by a value on the record.
Marketing is non-existent in Navision. The approach to marketing in Navision is compared to Microsoft CRM 2011 extremely simple and f.ex. dynamic marketing lists is not possible to do in Nav.
Service module from CRM 2011 you need to buy as a third party add-on.
While it is possible to track emails into your Navision.. the integration between Nav and Outlook is not even close to what you get in CRM 2011.
The idea of working with leads, accounts, contacts is a bit different in Nav than it is in CRM. If you look at plain NAV CRM, the only way to differentiate between accounts and contacts is by a value on the record.
Marketing is non-existent in Navision. The approach to marketing in Navision is compared to Microsoft CRM 2011 extremely simple and f.ex. dynamic marketing lists is not possible to do in Nav.
Service module from CRM 2011 you need to buy as a third party add-on.
While it is possible to track emails into your Navision.. the integration between Nav and Outlook is not even close to what you get in CRM 2011.