locked
One Care Subscription Status RRS feed

  • Question

  • Why is it that  after renewing my One Care subscription it still tells me that my subscription has expired but the date of expiration isn't until august of 2009
    Sunday, October 5, 2008 6:57 AM

Answers

  • Hello Michael, it can take 24-48 hours for your subscription status to update.

    Sunday, October 5, 2008 2:39 PM
    Moderator

All replies

  • Hello Michael, it can take 24-48 hours for your subscription status to update.

    Sunday, October 5, 2008 2:39 PM
    Moderator
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, October 6, 2008 4:40 PM
    Moderator