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    I have been a subsriber for the past year and want to renew for another.  I went and bought Live Care from a retailer to renew but from what I understand, this is not the correct way to renew.  How can i renew from buying the product from the retailer?  The retail outlet will not take back the package since I opened it. 

     

    What should I do?

    Wednesday, January 2, 2008 1:23 AM

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    Joe, you can renew online with your retail key.

    Sign in with your LiveID for your subscription at http://billing.microsoft.com

    Select the OneCare subscription and click renew

    Select the option to renew with a PIN or Token - this is the retail key from inside the OneCare package.

    It could take up to 24 hours for the updated subscription status to be reflected in OneCare.

    -steve

    Wednesday, January 2, 2008 5:25 PM
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