Renew with Purchase RRS feed

  • Question


    I have been a subsriber for the past year and want to renew for another.  I went and bought Live Care from a retailer to renew but from what I understand, this is not the correct way to renew.  How can i renew from buying the product from the retailer?  The retail outlet will not take back the package since I opened it. 


    What should I do?

    Wednesday, January 2, 2008 1:23 AM


  • Joe, you can renew online with your retail key.

    Sign in with your LiveID for your subscription at http://billing.microsoft.com

    Select the OneCare subscription and click renew

    Select the option to renew with a PIN or Token - this is the retail key from inside the OneCare package.

    It could take up to 24 hours for the updated subscription status to be reflected in OneCare.


    Wednesday, January 2, 2008 5:25 PM