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Genuine Windows Offer problems RRS feed

  • Question

  • This message is in response to Dan's posted response to me dated 5/12/2007.

    Dan,

    I appreciate your attempt to help.  My original question after running the WGA diagnostic tool months ago was: what is the address to mail my information to get the Alternative offer.  The person who fixed my computer used a bulk product key to re-load my XP.  For some reason, that key has since been suspended or something.  That is what happened to me.  My original XP came with my 2nd Emachine (the manufacturer).  The manual did read "OEM" software.  

     

    Additionally, to further explain my problem:  I only have the 2 restore disks, I am unable to locate the manual with the certificate of authenticity on it.  The man changed my mother board and I can no longer use the Emachine disk.  That is my problem.  I need a regular XP Home edition disk to use with this motherboard.  All I have to send is the receipt, the 2 disks, and some othe paraphenelia that I received with the Emachine.  I just need the address to send it to.

    Thank you

    Mom Octavia

    I ran the diagnostic tool again as your requested . Below is the report information from the diagnostic tool.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-deleted per your request
    Windows Product Key Hash: JQkA5U3VyKQmZSN+fVlKwAzxPK0=
    Windows Product ID: 55274-643-9640286-23354
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b5e779bb-f4d5-424c-a04e-6175c902826e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.560.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b5e779bb-f4d5-424c-a04e-6175c902826e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-44FDM</PKey><PID>55274-643-9640286-23354</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-842925246-854245398</SID><SYSTEM><Manufacturer>= ECS</Manufacturer><Model>= P4VMM2</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>078F38570184205F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57546</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55514</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, May 17, 2007 2:37 AM

Answers

  • MomOctavia,

     

    Thank you for persevering with us as we try to give you the best advice we can for your situation.  The advice that follows assumes that your eMachines computer came with an original genuine installation of XP Home Edition, and that your eMachines still has the Certificate of Authenticity for XP Home affixed to the computer.

     

    The thing to remember about your situation is that your computer never "loses its license" to run Windows just because of a defective part, in your case the motherboard.  But, of all the parts that can go bad on a computer, the motherboard creates the highest level of anxiety because for a major manufacturer computer (like your eMachines), the motherboard has to have the right data embedded in it for the manufacturer-supplied recovery CDs to work.  If the motherboard is replaced by a generic motherboard and not an eMachines motherboard, then the CDs won't work anymore.

     

    So now the question is, what will work to get your original genuine installation of Windows back onto your computer?  The answer is that a genuine Microsoft systembuilder/OEM XP Home CDROM will work.  After backing up your irreplaceable data, a clean installation of XP Home can done with the systembuilder/OEM CD combined with your genuine XP Home Product Key as printed on the genuine Certificate of Authenticity (CoA) affixed to the computer.  Under NO circumstances should you use any other Product Key except your own.

     

    Once Setup is complete, start the Activation Wizard and then choose Activate my Product by Telephone.  You will first hear the automated system, which will take your many-digit code and then if all is well issue you a many-digit activation code to enter into the Activation Wizard.  If the activation attempt is rejected, you will be given an option to speak with an activation operator--choose this option and answer the operator's questions, which are to determine if you are using your license for XP in accordance with the End User Licensing Agreement (EULA).  Be sure to tell them that you are using a systembuilder CD along with your eMachines Product Key because your defective motherboard had to be replaced and as a result the Recovery CDs won't work.

     

    The last and perhaps most important question is, OK, so where do I get a genuine Microsoft hologrammed systembuilder/OEM XP Home Edition CD?  Here are some suggestions:

     

    1.  Ask a friend who has one to loan it to you, or ask them to burn a copy for you.  This is NOT software pirating, since you already have a license for XP Home---the CD is merely the container for the files that make up the OS.

     

    2.  Visit a local computer shop and ask them to burn a copy from an original.  Expect to pay a small fee to compensate them for their time and trouble.

     

    3.  Search popular auction sites for genuine XP replacement/No CoA CDROM CDs.  Here is one example that at least by the picture shown looks to be genuine:  http://cgi.ebay.com/Windows-XP-Home-CD-Unopened-NO-COA-Replacement-Disc_W0QQitemZ200108165969QQihZ010QQcategoryZ41887QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

    I think these people were crazy to bid that CD up to $51.51, it's just a CD with no license.

     

    4.  The above eBay item looks to be the same item that you may be able to order from Micosoft for USD $30 using this form:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf   The reason why I say "may" is because as I understand it, the form is for those who have a systembuilder/OEM license and not a major manufacturer OEM license.  If you cannot locate a CD any other way, I would try this and see how it goes.

     

    5.  Under NO circumstances should you try to download an iso for XP CDROM from a P2P file sharing site, or use a second-hand burned copy of an XP CDROM.  These have been shown to be full of rootkits, malware, viruses and who knows what else---you'd be worse off than you are now.  Only accept a burned copy from someone you trust and ONLY if you personally saw it being burned from a genuine hologrammed CDROM.

     

    Good Luck!

    Friday, May 18, 2007 6:19 PM

All replies

  • MomOctavia,

     

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

    WGA Data-->
    Validation Status: Blocked VLK
    WGA Version: Registered, 1.7..36.0

    Signed By: Microsoft

     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.

     

    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

     

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.


    Thank you
    Stephen Holm
    WGA Forum Manager
    Thursday, May 17, 2007 7:34 PM
  • Stephen,

    Thank you for your analysis. Unfortunately, it does not answer the original question.  I am aware of what you say as I have been trying to work this out since May of 2006 (see Support Request ID SRZ070117000825 on the Microsoft Help and Support website).  I have already gone to the link you provided and worked through it (clicked the Microsoft Genuine Advantage Support link on the left, selected "Validate Now" under self help, clicked the "alternate method" link and ran the tool.)  When I clicked the link to obtain a "complimentary WGA Kit . It looked to me like I would not qualify for this because my 2 disks are not counterfit.  They came from eMachines.  (When I contacted eMachines they could not help me because the original motherboard had been destroyed by the repairman.  They referred me to Microsoft.)  So I clicked the "Learn More" link.  I do not fit the profile of any of the scenarios there.  This is where I am stuck.  They give no address to send the information I want to submit to show that my software is not counterfit.   I cannot afford to buy another OS.  I am 65 years old, living on Social Security and am disabled.  My income is very limited.  Can't you help me get this problem resolved.  I just need an address to which I can send my information.  Doesn't Microsoft give complimentary software to people sometime?  At least tell me where to go to request that kind of assistance.  I will certainly appreciate your assistance. 

    Mrs. Taylor
    Friday, May 18, 2007 5:49 AM
  • MomOctavia,

     

    Thank you for persevering with us as we try to give you the best advice we can for your situation.  The advice that follows assumes that your eMachines computer came with an original genuine installation of XP Home Edition, and that your eMachines still has the Certificate of Authenticity for XP Home affixed to the computer.

     

    The thing to remember about your situation is that your computer never "loses its license" to run Windows just because of a defective part, in your case the motherboard.  But, of all the parts that can go bad on a computer, the motherboard creates the highest level of anxiety because for a major manufacturer computer (like your eMachines), the motherboard has to have the right data embedded in it for the manufacturer-supplied recovery CDs to work.  If the motherboard is replaced by a generic motherboard and not an eMachines motherboard, then the CDs won't work anymore.

     

    So now the question is, what will work to get your original genuine installation of Windows back onto your computer?  The answer is that a genuine Microsoft systembuilder/OEM XP Home CDROM will work.  After backing up your irreplaceable data, a clean installation of XP Home can done with the systembuilder/OEM CD combined with your genuine XP Home Product Key as printed on the genuine Certificate of Authenticity (CoA) affixed to the computer.  Under NO circumstances should you use any other Product Key except your own.

     

    Once Setup is complete, start the Activation Wizard and then choose Activate my Product by Telephone.  You will first hear the automated system, which will take your many-digit code and then if all is well issue you a many-digit activation code to enter into the Activation Wizard.  If the activation attempt is rejected, you will be given an option to speak with an activation operator--choose this option and answer the operator's questions, which are to determine if you are using your license for XP in accordance with the End User Licensing Agreement (EULA).  Be sure to tell them that you are using a systembuilder CD along with your eMachines Product Key because your defective motherboard had to be replaced and as a result the Recovery CDs won't work.

     

    The last and perhaps most important question is, OK, so where do I get a genuine Microsoft hologrammed systembuilder/OEM XP Home Edition CD?  Here are some suggestions:

     

    1.  Ask a friend who has one to loan it to you, or ask them to burn a copy for you.  This is NOT software pirating, since you already have a license for XP Home---the CD is merely the container for the files that make up the OS.

     

    2.  Visit a local computer shop and ask them to burn a copy from an original.  Expect to pay a small fee to compensate them for their time and trouble.

     

    3.  Search popular auction sites for genuine XP replacement/No CoA CDROM CDs.  Here is one example that at least by the picture shown looks to be genuine:  http://cgi.ebay.com/Windows-XP-Home-CD-Unopened-NO-COA-Replacement-Disc_W0QQitemZ200108165969QQihZ010QQcategoryZ41887QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

    I think these people were crazy to bid that CD up to $51.51, it's just a CD with no license.

     

    4.  The above eBay item looks to be the same item that you may be able to order from Micosoft for USD $30 using this form:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf   The reason why I say "may" is because as I understand it, the form is for those who have a systembuilder/OEM license and not a major manufacturer OEM license.  If you cannot locate a CD any other way, I would try this and see how it goes.

     

    5.  Under NO circumstances should you try to download an iso for XP CDROM from a P2P file sharing site, or use a second-hand burned copy of an XP CDROM.  These have been shown to be full of rootkits, malware, viruses and who knows what else---you'd be worse off than you are now.  Only accept a burned copy from someone you trust and ONLY if you personally saw it being burned from a genuine hologrammed CDROM.

     

    Good Luck!

    Friday, May 18, 2007 6:19 PM
  • Thank you! Thank you! Thank you.  You have finally answered my question.  That is not to say that it will resolve my problem.  But, at least I finally have a definitive answer!  I have gotten the run-a-round for a year now regarding this problem.  I really appreciate knowing what exactly might be done to rectify the situation.

    I am satisfied and will not be writing again regarding this issue.

    Mrs. Taylor

    Saturday, May 19, 2007 12:58 AM
  • MomOctavia,

     

    You're welcome!  I hope you are able to get it all straightened out

    Monday, May 21, 2007 6:53 PM
  • Hi! again.  Please see my new comment thread at: WGA Validation of an eMachine.  You do not know how much I appreciate you finally answering my question in such full detail.  You left no stone unturned (except maybe whether MS could give me a free copy of XP. )  I don't mean to bother you again.  No need to reply but please show my comment to your supervisor.  You rock!!!

     

    Thank you again

    MomOctavia

    Tuesday, May 22, 2007 2:16 AM
  • How many thousands of people are having this problem.....I just want my machine to run again...without spending anymore money....I hope this works. But I will loose all my data cause my power supply crashed and also had to replace the motherboard because of that.... I did call Microsoft they said it was Emachines problem...my warranty is out so to get phone help its about sixty dollars for something that may not working in the alloted time frame... I can get to my setup screen but no matter how hard I try or what I change it still does not boot...for a second I will see the windows logo but then it goes the whole reboot matter.  I as well depend on the internet for communication as I am disabled. I get out of the house maybe once a week. And had to move an hour away from my family because of the disabilities.

     

    Can Microsoft do anything about this? It would seem that with this happening that Emachines should be held accountable for people buying Microsoft products with thier machines but not supporting a well known problem with thier machines. So in essence they are pulling down Microsoft's name in the dirt with thier own. I understand the have this big liscense or such. But dang shouldnt someone between the two companies fix a disk for this problem? I guess we will see whom will be the "user friendly" of the two companies....

     

    THanks for you time to rant.

    Angela

     

     

     Dan at IT Associates wrote:

    MomOctavia,

     

    Thank you for persevering with us as we try to give you the best advice we can for your situation.  The advice that follows assumes that your eMachines computer came with an original genuine installation of XP Home Edition, and that your eMachines still has the Certificate of Authenticity for XP Home affixed to the computer.

     

    The thing to remember about your situation is that your computer never "loses its license" to run Windows just because of a defective part, in your case the motherboard.  But, of all the parts that can go bad on a computer, the motherboard creates the highest level of anxiety because for a major manufacturer computer (like your eMachines), the motherboard has to have the right data embedded in it for the manufacturer-supplied recovery CDs to work.  If the motherboard is replaced by a generic motherboard and not an eMachines motherboard, then the CDs won't work anymore.

     

    So now the question is, what will work to get your original genuine installation of Windows back onto your computer?  The answer is that a genuine Microsoft systembuilder/OEM XP Home CDROM will work.  After backing up your irreplaceable data, a clean installation of XP Home can done with the systembuilder/OEM CD combined with your genuine XP Home Product Key as printed on the genuine Certificate of Authenticity (CoA) affixed to the computer.  Under NO circumstances should you use any other Product Key except your own.

     

    Once Setup is complete, start the Activation Wizard and then choose Activate my Product by Telephone.  You will first hear the automated system, which will take your many-digit code and then if all is well issue you a many-digit activation code to enter into the Activation Wizard.  If the activation attempt is rejected, you will be given an option to speak with an activation operator--choose this option and answer the operator's questions, which are to determine if you are using your license for XP in accordance with the End User Licensing Agreement (EULA).  Be sure to tell them that you are using a systembuilder CD along with your eMachines Product Key because your defective motherboard had to be replaced and as a result the Recovery CDs won't work.

     

    The last and perhaps most important question is, OK, so where do I get a genuine Microsoft hologrammed systembuilder/OEM XP Home Edition CD?  Here are some suggestions:

     

    1.  Ask a friend who has one to loan it to you, or ask them to burn a copy for you.  This is NOT software pirating, since you already have a license for XP Home---the CD is merely the container for the files that make up the OS.

     

    2.  Visit a local computer shop and ask them to burn a copy from an original.  Expect to pay a small fee to compensate them for their time and trouble.

     

    3.  Search popular auction sites for genuine XP replacement/No CoA CDROM CDs.  Here is one example that at least by the picture shown looks to be genuine:  http://cgi.ebay.com/Windows-XP-Home-CD-Unopened-NO-COA-Replacement-Disc_W0QQitemZ200108165969QQihZ010QQcategoryZ41887QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

    I think these people were crazy to bid that CD up to $51.51, it's just a CD with no license.

     

    4.  The above eBay item looks to be the same item that you may be able to order from Micosoft for USD $30 using this form:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf   The reason why I say "may" is because as I understand it, the form is for those who have a systembuilder/OEM license and not a major manufacturer OEM license.  If you cannot locate a CD any other way, I would try this and see how it goes.

     

    5.  Under NO circumstances should you try to download an iso for XP CDROM from a P2P file sharing site, or use a second-hand burned copy of an XP CDROM.  These have been shown to be full of rootkits, malware, viruses and who knows what else---you'd be worse off than you are now.  Only accept a burned copy from someone you trust and ONLY if you personally saw it being burned from a genuine hologrammed CDROM.

     

    Good Luck!

    Thursday, February 28, 2008 12:44 AM