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Update Problems - antivirus and spyware definitions OneCare? READ THIS RRS feed

  • General discussion

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    A/V Definition, Spyware definition, Firewall rule, and program updates will fail for any number of reasons.

    • If you are connecting to the Internet via an authenticating proxy, it will fail to update.
    • If your system date and time are wrong, it might fail to update.
    • If you perform a system restore, it will report a problem with updates, but it will generally resolve itself within 48 hours.
    • If the a/v database is corrupt, it may fail to update.
    • If you are on dial-up and only remain connected long enough to check a web site or two and some emails, you may see an error for updates.
    • If you are on dial-up, and are using a download accelerator, updates may fail.
    • (6/8/07)Recent posts from some users indicate that SpywareDoctor and other similar active protection programs are hindering OneCare's update process. If you are using any other protection software that has a monitoring capability such as SpywareDoctor, WebRoot SpySweeper, AdAware, etc., disable the part of the program that monitors all the time for spyware activity. You can use these programs to run a scheduled or manual scan, though you may still see some performance issues as they could conflict with OneCare's monitoring.
    • (7/6/07) A post by Mikezatbigpinekey on 7/6/07 indicates that Earthlink Total Access Software (http://www.earthlink.net/software/free/totalaccess/features/) conflicts with the OneCare update process. Uninstalling this software may resolve your update issues. Reviewing the link above reveals that this software package includes a host of security features that are likely to conflict with OneCare in other ways, too.

    To resolve update issues, first verify your Internet connection. Then, check the system date and time, adjust if needed. Then try a manual Check for Updates. If it continues to fail, you have four choices.

    1. Let it go for another day or so, it might be a server or connectivity problem

    2. Download a utility that will attempt to reset the local database and download signatures immediately -   http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en
     - instructions are at the download page.

    (This small utility stops the service, deletes the database, and restarts the service. It will immediately download the updated signature database, which could take up to an hour on a slower dial-up connection, during which time OneCare will be in a red status.)

    3. See this KB article - http://support.microsoft.com/default.aspx/kb/912663/en-us steps 1 through 4

    4. Uninstall and reinstall OneCare - the hammer approach. (this is option 5 in the above KB article) Be sure to run the cleanup utility (http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943) before the reinstall. Also, be sure to know your LiveID and password for your subscription before uninstalling - you will need it for activation! Open OneCare, Click on About OneCare to see your subscription LiveID.

    5. Contact support for assistence -  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve

    Thursday, March 1, 2007 2:22 AM
    Moderator