Its an Hp Office ready PC, customer used the 60day trial. we installed a MLK keycard code on the pc, activation goes ok, everything is activated but still when Word 2007 is started it shows an big icon in the top saying the software is not ok.
Anyone have an idea ?
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
Windows Product ID: 89576-OEM-7332141-00039
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010100.1.0.006
ID: {4CA03BA6-7EED-40C6-A7C4-4183A007A0C5}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: N/A, hr = 0x800b0100
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4CA03BA6-7EED-40C6-A7C4-4183A007A0C5}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-3034128171-379783938-3841144037</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5850 Microtower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786F6 v01.09</Version><SMBIOSVersion major="2" minor="5"/><Date>20080409000000.000000+000</Date></BIOS><HWID>74303507018400F8</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>8D2EE6EE3FA1264</Val><Hash>WA47+GOANjUWi5xZ1MSZl9JY6Dk=</Hash><Pid>89451-306-8173655-66832</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.0.6001.18000
Naam: Windows(TM) Vista, Business edition
Beschrijving: Windows Operating System - Vista, OEM_SLP channel
Activerings-id: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 89576-00146-321-400039-02-1033-6001.0000-1762009
Installatie-id002863646156736155281374932164256362159065312146744406
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
Gedeeltelijke productcode: 3XDRY
Licentiestatus: licentie
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEA6GGeBdp28mpU8nw1wDTy9GL6xr6sVsj0
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ HP_RS780
FACP COMPAQ HP_RS780
HPET COMPAQ HP_RS780
MCFG COMPAQ HP_RS780
ASF! COMPAQ HP_RS780
TCPA COMPAQ HP_RS780
SLIC HPQOEM SLIC-BPC
