Can't install Live One Care on a second computer RRS feed

  • Question

  • I purchased Windows Live One Care from Circuit City and they installed it on my computer that was being fixed. I brought home the software and loaded it on my laptop. I tried adding it with my MSN username and password...so now that is associated as the username I used in my original subscription of Live Care. Circuit City didn't tell me they created a username and password for that 1st install. So now, when I try to change it for the second computer, it won't allow me to change the username NOR will it allow me to install on my 2nd pc. What do I do?

    Friday, May 2, 2008 2:39 PM


  • You can't change the ID used for your subscription.  On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with. 


    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2


    If you don't know the password for that subscription LiveID, or the subscription LiveID used by Circuit City is not shown in Help/About, you can contact support to identify and reset the LiveID if you have the retail key from the original installation.

    Circuit City should have given you a paper with the LiveID and password used for the subscription setup.


     How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Friday, May 2, 2008 3:04 PM