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Cannot connect/sync using Mac Snow Leopard and Mesh 0.9.4501.0 RRS feed

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    I have been using Mesh on my Mac for months without problem. In the past few weeks, it no longer syncs and on Mesh.com it shows the Mac as not logged in/not available. 

    Using the latest Mesh for Mac - uninstalled following instructions on Mesh.com and reinstalled but no change. In fact, I think the problems may have started with the update to 0.9.4501.0.

    The program is running on the Mac but the "sign in" menu item under "Manage" is greyed out and unavailable...so I assume it thinks it is logged in. 

     

    Here's the dump from the Mesh log:

    ### MOE v0.9.4014.8 tracing started at 4/1/10 3:48:53 PM -05:00 (4/1/10 8:48:53 PM +00:00 UTC) ###

    2010-04-01 20:48:53.375,INFO,Moe,0,0,1,####################################### InitializeTrace #######################################

    2010-04-01 20:48:53.415,INFO,Moe,0,0,1,####################################### InitializeTrace #######################################

    2010-04-01 20:48:53.417,INFO,TicketManager,0,0,1,TicketManager has been created. Its settings: TicketRefreshThreshold=900000, AlwaysRefreshTickets=False

    2010-04-01 20:48:53.475,INFO,Moe,0,0,6,Aborting CleanupMemory as CPU load is high.

    2010-04-01 20:48:53.488,ERRR,Moe,0,1,1,moePlatMacFS.MacGetDirectoryNameFromPath failed calling Path.GetDirectoryName(path)

    2010-04-01 20:48:54.256,INFO,AccountsManager,0,1,1,Initializing the authentication provider succeeded with 0x00000000

    2010-04-01 20:48:54.321,ERRR,AccountsManager,0,1,1,AccountsManager is unable to initialize the certificate store, reason "Unable to read any certificate files from the certificate directory "/Users/dkerns/Library/Application Support/Live Mesh/Certificates", reason "[IO.PathNotFound_Path]

    Arguments:/Users/dkerns/Library/Application Support/Live Mesh/Certificates

    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=2.0.31008.0&File=mscorlib.dll&Key=IO.PathNotFound_Path".".

    2010-04-01 20:48:54.321,ERRR,AccountsManager,0,1,1,Authentication tickets for remote access in non-admin P2P mode can not be validated.  Connection attempts to this device will fail.

    2010-04-01 20:48:54.329,INFO,Moe,0,1,1,Sync.PAL:MetadataStore: /Users/dkerns/Library/Application Support/Live Mesh/Store/Device.sdf does not exist.  Creating new store.

    2010-04-01 20:48:54.405,INFO,AccountsManager,0,1,1,AccountsManager has been created. Its settings: AccountServiceUrl=https://accounts.mesh.com/, BaseUrl=http://localhost:50000/, UseFakeAuthentication=False, AccountServicePollInterval=1800000, AccountsManagerOperationTimeout=300000

    2010-04-01 20:48:54.423,INFO,AccountsManager,0,1,1,Starting current device provisioning...

    2010-04-01 20:48:54.434,ERRR,AuthenticationProvider,0,1,1, CacheDeviceInformation: IDCRL.GetDeviceId failed with -2147188661.

    2010-04-01 20:48:54.434,ERRR,AuthenticationProvider,0,1,1, GetDeviceInformation: CacheDeviceInformation failed with -2147188661 on attempt 1 of 2

    2010-04-01 20:48:54.434,INFO,AccountsManager,0,1,1,Get device certificate - PUID: 0

    2010-04-01 20:48:54.434,ERRR,AccountsManager,0,1,1,Get device certificate failed with IDCRL error 0x8004804B

    2010-04-01 20:48:54.434,ERRR,AccountsManager,0,1,1,Cannot find or provision the current device - Passport service is either not available or it cannot generate a device certificate

    2010-04-01 20:48:54.434,ERRR,AccountsManager,0,1,1,Cannot provision this device on attempt #1

    2010-04-01 20:48:54.434,INFO,AccountsManager,0,1,1,Starting current device provisioning...

    2010-04-01 20:48:54.437,ERRR,AuthenticationProvider,0,1,1, CacheDeviceInformation: IDCRL.GetDeviceId failed with -2147188661.

    2010-04-01 20:48:54.437,ERRR,AuthenticationProvider,0,1,1, GetDeviceInformation: CacheDeviceInformation failed with -2147188661 on attempt 1 of 2

    2010-04-01 20:48:54.437,INFO,AccountsManager,0,1,1,Get device certificate - PUID: 0

    2010-04-01 20:48:54.437,ERRR,AccountsManager,0,1,1,Get device certificate failed with IDCRL error 0x8004804B

    2010-04-01 20:48:54.437,ERRR,AccountsManager,0,1,1,Cannot find or provision the current device - Passport service is either not available or it cannot generate a device certificate

    2010-04-01 20:48:54.437,ERRR,AccountsManager,0,1,1,Cannot provision this device on attempt #2

    2010-04-01 20:48:54.437,INFO,AccountsManager,0,1,1,Starting current device provisioning...

    2010-04-01 20:48:54.440,ERRR,AuthenticationProvider,0,1,1, CacheDeviceInformation: IDCRL.GetDeviceId failed with -2147188661.

    2010-04-01 20:48:54.440,ERRR,AuthenticationProvider,0,1,1, GetDeviceInformation: CacheDeviceInformation failed with -2147188661 on attempt 1 of 2

    2010-04-01 20:48:54.440,INFO,AccountsManager,0,1,1,Get device certificate - PUID: 0

    2010-04-01 20:48:54.440,ERRR,AccountsManager,0,1,1,Get device certificate failed with IDCRL error 0x8004804B

    2010-04-01 20:48:54.440,ERRR,AccountsManager,0,1,1,Cannot find or provision the current device - Passport service is either not available or it cannot generate a device certificate

    2010-04-01 20:48:54.440,ERRR,AccountsManager,0,1,1,Cannot provision this device on attempt #3

    2010-04-01 20:48:54.447,CRIT,Moe,0,1,1,Fatal Exception Throw:

    Microsoft.Live.Moe.Runtime.FailedToStartException: StartupFailedDeviceProvision

       at Microsoft.Live.Moe.Runtime.Services.AccountsManager.Start()

       at Microsoft.Live.Moe.Runtime.MoeRuntime.Start()

       at Microsoft.Live.Moe.Runtime.ApplicationDomainManager.<>c__DisplayClass5.<Start>b__3()

       at Microsoft.Live.Moe.ExceptionFilterLibrary.ExceptionFilter.TryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate, FinallyDelegate finallyDelegate)

     

    Ideas? THanks!

    Thursday, April 1, 2010 11:28 PM

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    See if this helps: http://social.microsoft.com/Forums/en-US/LiveMesh/thread/58c1fdca-65c0-45c1-b176-4f709d16dca2#d6fa8e8d-1308-46e3-bb8c-dbfeb391c2c5

    It refers to information in this thread - http://social.microsoft.com/Forums/en-US/LiveMesh/thread/ebf613d1-31d0-4e64-a7e2-272a9a1ee223/ - though I'm not sure why the 3rd post by katkatyy notes that the process needs to be performed daily for them.

    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, April 2, 2010 3:01 PM
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    Been there and done it all...even tried it with a reboot thrown in for good measure...without any luck!

    Based on a review of the log file, it would appear that Mesh is having problems reading a certificate.

    • 2010-04-01 20:48:53.488,ERRR,Moe,0,1,1,moePlatMacFS.MacGetDirectoryNameFromPath failed calling Path.GetDirectoryName(path)
    • 2010-04-01 20:48:54.256,INFO,AccountsManager,0,1,1,Initializing the authentication provider succeeded with 0x00000000
    • 2010-04-01 20:48:54.321,ERRR,AccountsManager,0,1,1,AccountsManager is unable to initialize the certificate store, reason "Unable to read any certificate files from the certificate directory "/Users/dkerns/Library/Application Support/Live Mesh/Certificates", reason "[IO.PathNotFound_Path]
    • Arguments:/Users/dkerns/Library/Application Support/Live Mesh/Certificates

    But the folder specified ~/Library/Application Support/Live Mesh/Certificates does not even exist - thus starts the ball rolling on failure...

     

    Monday, April 5, 2010 2:15 PM
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    If the local folder does not exist, that would certainly cause it to fail - assuming that the logs are correctly reporting what it going on. Have you checked to see if the Certificates folder exists elsewhere?

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, April 5, 2010 3:17 PM
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    Created the local folder (empty) and that did not have any effect; found the only certificates folder (related to BootCamp Windows 7) and copied, also with no impact on problem.  Submitted a bug report...
    Tuesday, April 6, 2010 4:02 PM
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    Thanks for submitting the report and sorry that it still isn't working for you.

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, April 6, 2010 7:51 PM
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    I have been experiencing the same problem w/ the Live Mesh Mac client.
    Friday, April 9, 2010 7:28 PM
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    I am also having this same problem.  Currently I'm unable to submit a bug report because it's telling me that my language (English - United States) isn't supported for the feedback for this product.
    Monday, April 12, 2010 10:28 AM
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    I am also having this same problem.  Currently I'm unable to submit a bug report because it's telling me that my language (English - United States) isn't supported for the feedback for this product.


    Odd about the feedback reply... Did you try the possible solutions for the original problem from earlier in the thread?

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, April 12, 2010 1:08 PM
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    I am also having this same problem.  Currently I'm unable to submit a bug report because it's telling me that my language (English - United States) isn't supported for the feedback for this product.


    Odd about the feedback reply... Did you try the possible solutions for the original problem from earlier in the thread?

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Yes I did try the suggestions in the post above.  It started to sync, got a few folders downloaded and now I just have the gray icon in my menu bar and the options are just a grayed out Sign In and then the help ones (Collect logs, help, etc).  FYI - I tried the Feedback link from another computer and I get the same message about not being a valid language.
    Monday, April 12, 2010 1:14 PM
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    thanks for confirming that you tried the steps above.

    As for the bug submission, check your profile location information - http://account.live.com for your LiveID.

    What web browser are you using and on what OS? It sounds like Connect is not happy with something it is learning from your connection. Connect supports quite a few languages, so even if yours was not US English, I can't see why you are getting this error. In the browser, what is the default language? What is the language of the OS?

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, April 12, 2010 1:24 PM
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    thanks for confirming that you tried the steps above.

    As for the bug submission, check your profile location information - http://account.live.com for your LiveID.

    What web browser are you using and on what OS? It sounds like Connect is not happy with something it is learning from your connection. Connect supports quite a few languages, so even if yours was not US English, I can't see why you are getting this error. In the browser, what is the default language? What is the language of the OS?

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Well I've tried the feedback from two different computers and two different Windows Live ID's.  One was a Windows 7 Ultimate 64-Bit and one was a Mac OS X 10.6.3.  So I don't think it was my account since it was two different accounts.   Everything is set to english in both my account and computers.
    Monday, April 12, 2010 1:31 PM
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    It's not a OS language issue - it's a MS website issue. I tried to submit the bug again - the MS site recognizes that my language is English...it just doesn't care - and only offers 3 languages for submission of bug reports. Interestingly, the "Rate Us" link results in a "This service is not available"

      Available Languages
      Your current language is English (United States). Feedback for this product is currently only available from the following list. Please select a language from below:

      Available Languages
      Live Mesh Bêta - français (Canada)
      Live Mesh Bêta - français (France)
      Live Mesh Beta - 日本語 (日本)

    Clearly, Microsoft created a problem for Macs with its last Mesh update. Because there is no fix yet (or even acknowledgment of the problem), I am having to look at alternatives (MobileMe, Box.NET, etc.). I tried the "Windows Live Sync" that is supposed to be a subset of Mesh - although it works on Mac, it is not even close the abilities of Mesh.  The ability to have a folder on your desktop (PC/Mac, home/work/laptop) that automatically syncs was absolutely great (until Microsoft broke it...).

    Monday, April 12, 2010 1:58 PM
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    It's not a OS language issue - it's a MS website issue. I tried to submit the bug again - the MS site recognizes that my language is English...it just doesn't care - and only offers 3 languages for submission of bug reports. Interestingly, the "Rate Us" link results in a "This service is not available"

      Available Languages
      Your current language is English (United States). Feedback for this product is currently only available from the following list. Please select a language from below:

      Available Languages
      Live Mesh Bêta - français (Canada)
      Live Mesh Bêta - français (France)
      Live Mesh Beta - 日本語 (日本)

    Clearly, Microsoft created a problem for Macs with its last Mesh update. Because there is no fix yet (or even acknowledgment of the problem), I am having to look at alternatives (MobileMe, Box.NET, etc.). I tried the "Windows Live Sync" that is supposed to be a subset of Mesh - although it works on Mac, it is not even close the abilities of Mesh.  The ability to have a folder on your desktop (PC/Mac, home/work/laptop) that automatically syncs was absolutely great (until Microsoft broke it...).

    I agree that not much comes close to Live Mesh.  I have MobileMe as well and while it's great for contact and calendar syncing, it doesn't handle the file syncing as well as LiveMesh.  I have confidence that Microsoft will fix this problem.  It will just be a matter of how long it takes them.

     

    Monday, April 12, 2010 2:17 PM
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    To ensure it was not a problem with my account, I decided to test it by signing up for a new Mesh account using a new Live/Passport account.

    Interestingly, the Live Mesh web page where you add a device now informs you that "The Live Mesh extender is not currently supported on this device." and the "Your Mac" icon on the Mesh desktop says "Coming Soon" underneath.  There is no software download offered for the Mac.  Apparently they have taken a step backwards. 

    So, clearly they know Mesh no longer works on the Mac (they just didn't bother to tell the users). The only information we now have to go on is "coming soon..." -- so who knows when we might see this issue fixed...

    Monday, April 12, 2010 3:04 PM
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    I know why you are seeing this as there has been no change to remove Mac support. I just went to add device and see Mac list in the drop-down with the usual 10.5.1 or higher information

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, April 12, 2010 7:43 PM
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    I know why you are seeing this as there has been no change to remove Mac support. I just went to add device and see Mac list in the drop-down with the usual 10.5.1 or higher information

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

    I also see the software download on my original account (when using the Mac) but it does not appear for the NEW account.  It would appear they are not allowing new Mac users but allowing us "old" users to download the malfunctioning software.
    Monday, April 12, 2010 10:52 PM
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    Interesting. That's certainly possible, I suppose. By the way, it is malfunctioning for you and others, but the solutions posted earlier have worked for others. I'm sorry that it is not working for you and wish that there was more that I could offer to help.

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, April 13, 2010 12:00 PM
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    Don, on your new LiveID Mesh account, you need to click a link or button (only visible on the add device page for a new account) that enables use on a Mac. I don't know what it looks like or where it is located, since I don't have a new account.

    -steve

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, April 13, 2010 7:00 PM
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    I have the exact same problem on my MacBook Pro running snow leopard.  What I have found though is that this error does not occur all the time.  I would say that a good 90% of the time it produces the error you have described when I log on.

    However, in my case, if I select 'Quit Live Mesh' from the menu taskbar drop down and then re-open mesh from applications folder it then logs in properly. Sometimes I need to repeat this process a few times but I can usually force it to connect in this way.

    Hope you get it working.

    Sunday, April 18, 2010 9:42 PM
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    I'm having a similar issue in Live Mesh for Mac OS X (10.6.3, Snow Leopard).  The program starts, but doesn't do much else.  I can't sign in, because it's greyed out.  I followed the suggestions in this and other similar threads (been researching this issue for a couple of months now).  When I remove the specified folders (which essentially clears the cache and preferences) and run Live Mesh, I'm able to login, and it appears to work.  However, after rebooting, it breaks again.  I am using the latest version available from mesh.com.  I have also submitted a bug request along with my log files to Microsoft, but I have not heard anything back (nor do I expect to hear back).

    If anyone finds a solution, please post.  Live Mesh works fine on all of my Windows machines.

    Brian Hall
    www.bhall.com
    Tuesday, May 11, 2010 7:34 PM
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    Thought I would provide an update since I started this thread back in April. Despite many attempts, I was NEVER able to get Mesh to ever work on my Mac again.  So after briefly looking at (and rejecting) Microsoft's release of Live Sync, I signed up for SugarSync.  It provides all the features of Mesh (except remote access to PC) and a lot more. It works on Mac/PC and my iPhone/iPad.  Interestingly, after a few months it did stop syncing on the Mac only (just like Mesh) - but unlike Microsoft's Mesh, SugarSync tech support had posted an article on how to reinitialize the database and in a few minutes, it was good as new. Although it is a paid solution (30 GB for $39.99/year with more space available), I highly recommend SugarSync over Mesh/Live Sync.
    Tuesday, August 31, 2010 12:58 PM
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    Thanks, Don for the follow up.  Have you had any continuing sync issues with SugarSync not syncing since you reinitialized the database?
    Brian Hall
    www.bhall.com
    Tuesday, August 31, 2010 1:42 PM
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    No, it was a one time issue. I simply followed the instructions to reset the database (see instructions below). Don't know why Mesh couldn't have provided something to fix it - but I have no confidence that the Live Sync will be problem-free (plus the limitations on the space you can use on SkyDrive for sync).  IMHO, Mesh had the right idea but was poorly implemented/supported. Being able to access your files from any device, anywhere is becoming more important as people use home/work computers, netbooks, smartphones, etc.  Microsoft missed another opportunity...

     

    SUGARSYNC HELP

    I have files that are stuck pending upload/download

    Occasionally, if there is any sort of confusion between the local file system database and the SugarSync servers it can cause some files to get stuck in a pending state. 

    The easiest possible solution is to just exit SugarSync Manager and restart it.

    If that doesn't work, files are marked for upload when they are edited, so one way to trigger a new upload is to open the file and make a trivial edit and save it.

    If that doesn't work, you can reset the local database.  Follow the steps below to do this.

    1.   Open SugarSync Manager.
    2.   Click on the SugarSync Manager window to select it.
    3.   For Windows systems, do Ctrl+shift+R. For Mac systems, do Cmd+shift+R
    4.   You will see a message saying:
    5.   "You are about to reset SugarSync Manager on this computer. Your local configuration information will be erased and the client will restart as a fresh install. Your files will not be affected. Are you sure you want to continue?" 
    6.   Select yes.
    7.   Restart SugarSync Manager.
    8.   Enter your SugarSync email and password when prompted to login.
    9.   Important note:  There is a choice to keep restore your sync folders that were selected in the previous installation. Leave this option checked. 

    If none of these steps resolved the problem, please send us log files from the affected system(s).

    Tuesday, August 31, 2010 2:52 PM
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    Cool, thanks!  It appears that the SugarSync Mac client isn't as full-featured as the Windows one, as there are many file-based contextual menu options on Windows that aren't on Mac.  Have you looked at SpiderOak?  It seems very similar, but the Mac client seemed a little more polished.  I'm in the process of evaluating SugarSync, Live Sync/Mesh, and other similar products.

    Thanks!

    Brian Hall
    www.bhall.com
    Tuesday, August 31, 2010 6:29 PM