CRM does not install using Service Accounts RRS feed

  • Question

  • Hi all,

    I am trying to install CRM using different service accounts for Async Service and Web. However, the installer fails with this message

    14:00:46|  Error| Check AspNetServiceAccountCanMonitorPerfCountersValidator : Failure: Logon failure: unknown user name or bad password.

    14:00:46|  Error| Check AsyncServiceAccountCanMonitorPerfCountersValidator : Failure: Logon failure: unknown user name or bad password.

    I have made sure the following

    1. That all service accounts are member of Performance Log Users and Performance Monitor Users.

    2. That all the passwords specified in the installer wizard are correct.

    3. All service accounts have even been made Local Administrators on the CRM Server.

    But this error never goes away. There is nothing in Event Logs (checked all folders).

    Any help is appreciated.

    Manny Grewal || Australia

    Thursday, November 29, 2012 5:21 AM

All replies

  • Hi Manny,

    The format of the username field must be: DOMAIN\username

    can you confirm this is typed this way?

    Also could you confirm you can run another application e.g. IE using the same credentials?

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    • Edited by nrodriEditor Thursday, November 29, 2012 1:53 PM
    Thursday, November 29, 2012 10:32 AM
  • Hi nrodri,

    1. Yes i am using DOMAIN\username in the service account wizard

    2. Yes, usernames and passwords are perfect and they open IE


    Manny Grewal || Australia

    Thursday, November 29, 2012 11:34 PM
  • It may be that the username and password that are failing are those of the interactive user who's running the installation, rather than those of the service accounts. This could happen if you've got AD replication issues

    Microsoft CRM MVP - http://mscrmuk.blogspot.com/ http://www.excitation.co.uk

    Friday, November 30, 2012 3:07 PM
  • Hi.

    To long service account name maybe? If so, try to type it in using only the first 20 chars of the username.

    Let say your account name is domain\username222222222222333333

    Type in domain\username222222222222

    Hope it helps!



    Thursday, December 13, 2012 10:09 PM