locked
Unified Service Desk with CTI Simulator with Generic Listener Adapter RRS feed

  • Question

  • Hi ,

    I have installed USD for CRM online spring 14 and deployed CRM 2013 SP1 product package .

    And am trying to do the MSDN walkthrough as per https://msdn.microsoft.com/en-us/library/dn864977.aspx.

    Created the hosted control as mentioned in walkthrough. After clicking Send to USD, a new session opens, but contact is not opening.

    OS: Windows 8.1 , 64 bit.( No corporate proxy settings, trying from home network).

    Below error is shown in debugger output,

    33:29.43 IN DESKTOP CORE CALLING EXE DEFAULT ACTIONS IN DO SET CONTEXT
    33:29.43 Microsoft.Xrm.Tooling.Connector.CrmServiceClient Error: 2 : 33:29.43 Source : Microsoft.Xrm.Tooling.Connector
    Method : CrmCommand_Execute
    Date : 29-01-2015
    Time : 22:33:29
    Error : Object reference not set to an instance of an object.
    Stack Trace : at Microsoft.Xrm.Tooling.Connector.CrmServiceClient.CrmCommand_Execute(OrganizationRequest req, String errorStringCheck)
    ======================================================================================================================

    Below error is shown in USD logs


    Microsoft.Xrm.Tooling.CrmConnectControl Error 2 Error Message: Failed to Encrypt Configuration File!
    Source : mscorlib
    Method : WinIOError
    Date : 29-01-2015
    Time : 22:29:51
    Error : The request is not supported.
    Stack Trace : at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       at System.IO.File.Encrypt(String path)
       at System.IO.FileInfo.Encrypt()
       at Microsoft.Xrm.Tooling.CrmConnectControl.CrmConnectionManager.SaveConfigToFile(Dictionary`2 configToSave)
    ======================================================================================================================

    Microsoft.Xrm.Tooling.Connector.CrmServiceClient Error 2 Source : Microsoft.Xrm.Sdk
    Method : GetIssuerEndpoint
    Date : 29-01-2015
    Time : 22:30:40
    Error : The authentication endpoint Username was not found on the configured Secure Token Service!
    Stack Trace : at Microsoft.Xrm.Sdk.Client.IssuerEndpointDictionary.GetIssuerEndpoint(TokenServiceCredentialType credentialType)
       at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.CreateChannelFactory(ClientCredentials clientCredentials)
       at Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration.CreateChannelFactory(ClientCredentials clientCredentials)
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.get_ChannelFactory()
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.CreateNewServiceChannel()
       at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.ValidateAuthentication()
       at Microsoft.Xrm.Sdk.Client.ServiceContextInitializer`1.Initialize(ServiceProxy`1 proxy)
       at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
       at Microsoft.Xrm.Tooling.Connector.CrmWebSvc.InitCRM2011Service()
    ======================================================================================================================

    Microsoft.Xrm.Tooling.Connector.CrmServiceClient Error 2 Unable to Login to Dynamics CRM
    Microsoft.Xrm.Tooling.Connector.CrmServiceClient Error 2 Source : Microsoft.Xrm.Tooling.Connector
    Method : CrmCommand_Execute
    Date : 29-01-2015
    Time : 22:30:40
    Error : Object reference not set to an instance of an object.

    Please help.

    Thanks

    Vidhya


    Vidhya

    Monday, February 2, 2015 5:55 AM