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Microsoft Office 2007 Validation Failed! OMG, what to do? RRS feed

  • Question

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    New laptop I got a few weeks ago  from Bestbuy which included the trial version of Office 2007.  Tired of getting the screen that I my trial would expire and since I did need the Office 2007, I clicked on the screen to purchase and in the process purchased online which I thought was from Microsoft as that is what the trial software linked me to.  After purchasing, downloading and activating it, I logged on to download the PDF converting files and in the validation process I got the message that the validation failed.  Looking at the email I got the product key from it is "trymicrosoftoffice.com"  Now I can't get the PDF writer installed and I feel like I've totally been scammed.  How does this happen?

     

    WHAT SHOULD I DO?  I feel like disputing the credit card payment as I think I am a victim of fraud. 

     

    Columbia

    Wednesday, October 17, 2007 9:58 PM

Answers

  • Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click
    on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the
    "WGA Validation Problems" forum and paste the
    results of the WGA Diagnostic Data in a detailed post.
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
    recommend an appropriate solution.

    Wednesday, October 17, 2007 10:54 PM
    Moderator