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Update LG-Nortel phones firmware steps in OCSR2 RRS feed

  • Question

  • Hi
    I need to update LG-Nortel 8540 from FW 1.0.522. 101 (1.23) the new R2 3.5.6907.0 in OCSR2.
    What steps to follow?
     Thanks
    Sunday, June 28, 2009 9:53 PM

All replies

  • You cannot be serious J

    If you are, here is a place to start: http://technet.microsoft.com/en-us/library/dd250572(office.13).aspx

    Then, if still have unanswered questions, do a search here with a key word “tanjay” and read.

    Lastly, if you stumble to a problem, ask here for assistance by describing the problem in details.

     

    Drago

    Sunday, June 28, 2009 10:44 PM
  • Hi Drago

    I already checked link you provided;
    However i needed the steps to upload the .cab file to the webcomponent location;
    Is it just copy-paste the file to C;\ProgFiles\MicOCSR2\WebComp\DeviceUpdateFile\DeviceUpdates ???
    and configuring the ucupdate A record??

    Thanks
    Monday, June 29, 2009 5:45 AM
  • OCS:

    Start OCS R2 Management Console.

    Expand your “Enterprise Pool” or “Standard Edition Servers” (whichever applies) tree.

    Right click on your pool or server and select “Device Updater”.

    When the Device Update Service” console opens, click Tools -> Upload .cab Files

    Navigate to your .cab files location, select the file and click Open.

    Once the upload is complete, click the second tab “Pending Updates”

    Click to highlight one or more updates and click “Approve button”

    Click “Deployed Updates” tab and verify the approved updates are shown and you have uploaded the correct version.

    DNS:

    Create DNS record “UcUpdates” and point to your frond end server or enterprise pool, whichever applies.

    Create DNS record “UcUpdates-R2” and point to your frond end server or enterprise pool, whichever applies.

    Phone device:

    Connect the device (I suggest a hard reset) and leave it alone. The phone should check for updates upon start, download the new cab files and wait for 5-8 minutes idle time to apply the update. Once applied, the phone will reboot and you should see the ne sign-in screen.

    Have fun.

    Drago

    Monday, June 29, 2009 12:29 PM
  • Hi

    I followed these steps but the LG-nortel phone reboots without
    installing the new firmware.
    How can i troubleshoot it?

    Thanks
    Monday, June 29, 2009 1:29 PM
  • I work with Polycom only. Let's hope Steve Hahn from Central Piedmont Community College will see your post and get involved.

    Drago

    Monday, June 29, 2009 1:43 PM
  • Ah.   I have seen the same issue.

    You troubleshoot by looking at the IIS logs on the server BTW - best place to start.

    ---------------

    What you is when it first boots up:

    1) Enter your correct SIP name
    2) For domain -  put in your full domain (in my case  CPCC.EDU\Accountname
    3) It willl reboot after a few minutes

    Once it reboots, it "cancel" on the screen.   Just once...if you hit it twice, it will try to dail again.  :)
    It should reboot after installing the update

    The problem with the older builds apparently is that they start to download - but reboot before finishing the download, rinse and repeat.

    - Steve Hahn



    Steve Hahn
    Monday, June 29, 2009 6:24 PM
  • Hi Steven

    Thanks for your reply,
    I tried your suggestion but same result; when i hit cancel it will prompt me again for signin; user name and password
    it seems to me like the phone is not asking for any update?
    How can i check at OCSFrontEnd if the phone is asking for updates?
    the log folder is empty..

    Thanks
    Tuesday, June 30, 2009 6:55 AM
  • Hi Steve

    Could it be that the version number existing now on the phone "1.0.522.34" could not be upgraded direct to "3.5.6907.0"
    and we need an intermediate version?

    Thanks
    Tuesday, June 30, 2009 7:58 AM
  • When you hit "cancel", you need to let sit - it should update and reboot on its own.
    If it does NOT, then it would be having troubles getting to the files.

    And yes - it should be trying to download the intermediate build.

    The IIS Logs would also be useful in seeing what is happening here if you could post them.

    Cheers

    - Steve Hahn


    Steve Hahn
    Tuesday, June 30, 2009 11:12 AM
  • Hi

    Find beloe IIS logs:

    #Software: Microsoft Internet Information Services 6.0
    #Version: 1.0
    #Date: 2009-06-30 10:53:49
    #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
    2009-06-30 10:53:49 W3SVC1 192.168.1.10 GET /CWA - 443 - 192.168.1.101 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.0;+Trident/4.0;+SLCC1;+.NET+CLR+2.0.50727;+InfoPath.2;+FDM;+OfficeLiveConnector.1.3;+OfficeLivePatch.0.0;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30618;+MS-RTC+LM+8) 404 0 2
    #Software: Microsoft Internet Information Services 6.0
    #Version: 1.0
    #Date: 2009-06-30 11:52:38
    #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
    2009-06-30 11:52:38 W3SVC1 192.168.1.10 GET /RequestHandlerExt/ucdevice.upx - 443 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 200 0 0
    2009-06-30 11:54:02 W3SVC1 192.168.1.10 GET /DeviceUpdateFiles_Ext - 443 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 301 0 0
    2009-06-30 11:54:02 W3SVC1 192.168.1.10 GET /DeviceUpdateFiles_Ext/ - 443 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 403 14 5
    2009-06-30 11:54:21 W3SVC1 192.168.1.10 GET /DeviceUpdateFiles_Ext - 443 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 301 0 0
    2009-06-30 11:54:21 W3SVC1 192.168.1.10 GET /DeviceUpdateFiles_Ext/ - 443 - 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 403 14 5
    2009-06-30 11:54:39 W3SVC1 127.0.0.1 GET /DeviceUpdateFiles_Ext - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+Win64;+x64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 403 4 5
    2009-06-30 11:57:53 W3SVC1 192.168.1.10 POST /RequestHandler/ucdevice.upx - 443 - 192.168.1.152 Microsoft+UCPhone+Device 200 0 0
    2009-06-30 12:00:13 W3SVC1 192.168.1.10 GET /DeviceUpdateFiles_Int/OCInterim/ENU/CPE.nbt - 80 - 192.168.1.152 Microsoft+UCPhone+Device 200 0 0
    2009-06-30 12:00:13 W3SVC1 192.168.1.10 GET /DeviceUpdateFiles_Int/OCInterim/ENU/CPE.cat - 80 - 192.168.1.152 Microsoft+UCPhone+Device 200 0 0
    #Software: Microsoft Internet Information Services 6.0
    #Version: 1.0
    #Date: 2009-06-30 12:43:15
    #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
    2009-06-30 12:43:15 W3SVC1 192.168.1.10 OPTIONS / - 80 - 192.168.1.101 Microsoft-WebDAV-MiniRedir/6.0.6001 200 0 0
    2009-06-30 12:43:15 W3SVC1 192.168.1.10 PROPFIND / - 80 - 192.168.1.101 Microsoft-WebDAV-MiniRedir/6.0.6001 501 0 0
    2009-06-30 12:43:15 W3SVC1 192.168.1.10 PROPFIND / - 80 - 192.168.1.101 Microsoft-WebDAV-MiniRedir/6.0.6001 501 0 0
    2009-06-30 12:50:15 W3SVC1 192.168.1.10 OPTIONS / - 80 - 192.168.1.120 Microsoft-WebDAV-MiniRedir/5.1.2600 200 0 0
    2009-06-30 12:50:15 W3SVC1 192.168.1.10 PROPFIND /New+Folde - 80 - 192.168.1.120 Microsoft-WebDAV-MiniRedir/5.1.2600 501 0 0
    #Software: Microsoft Internet Information Services 6.0
    #Version: 1.0
    #Date: 2009-06-30 13:11:30
    #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
    2009-06-30 13:11:30 W3SVC1 192.168.1.10 GET /Abs/Int/Handler/D-0c1a-0c1e.lsabs - 443 - 192.168.1.17 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+LM+8) 404 0 0
    2009-06-30 13:11:30 W3SVC1 192.168.1.10 GET /Abs/Int/Handler/D-0c1a-0c1d.lsabs - 443 - 192.168.1.17 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+WOW64;+SV1;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+LM+8) 200 0 0

    Thanks
    Tuesday, June 30, 2009 1:37 PM
  • Hi

    What happened is that i uploaded version 1.0.522.103 and the phone takes it.
    However it is not taking latest version 3.5.6907.31??

    And it not registering it says : "Cannot download certificate because domain is not accessible"
    However before on old version it was registering normally

    Any ideas??
    Tuesday, June 30, 2009 1:39 PM
  • It looks like you are not entering your domain info correctly while logging  in.

    It needs to be in the form:

    Sign-in  Name:        bob@somewhere.com  
    Domain\User           somwhere.com\bobs_account

    Cheers.

    - Steve Hahn

    Steve Hahn
    Tuesday, June 30, 2009 1:45 PM
  • Hi

    I was using same format as u said, but i noticed now that i cannot change or modify sign in address, name, pwd via Input panel
    it is like stuck.

    Any ideas?
    Tuesday, June 30, 2009 2:05 PM
  • Yes - you need to reset the phone in order to modify the sign-in address.  (a pinhole under the phone), but if the syntax is correct, I'd just leave it for now.

    ---

    What I don't see the phone trying to connect at all in the logs once I looked closer.

    Do you have the DNS records added:

        ucupdates - a record pointing to your Pool addres
        ucupdates-r2  : a record pointing to your Pool address

    Cheers.


    Steve Hahn
    Tuesday, June 30, 2009 3:20 PM
  • i just added ucupdates-r2  : a record pointing to my Pool address
    do i have to add  ucupdates a record also???
    Tuesday, June 30, 2009 5:45 PM

  • Yes....because that is what that old firmware is looking for.


    Steve Hahn
    Wednesday, July 1, 2009 12:17 AM
  • Hi Steve

    Just i am curious why the version that was shipped with the phone ""1.0.522.34"" was working fine
    and when i installed "1.0.522.103" i got problems: which version of above two is newer??

    Thanks
    Wednesday, July 1, 2009 6:41 AM
  • 1.0.522.103 is the interim build...and is the newer of the two.   But it is still not the latest.

    If you are not getting anything in your IIS logs, then the problem is your "A" records or DNS.

    Cheers.


    Steve Hahn
    Wednesday, July 1, 2009 11:35 AM