locked
Integration Ms Dynamics CRM with skype for business RRS feed

  • Question

  • Hi 

    there is any way or link which could help me to integrate Skype for business with Microsoft dynamics crm

    Cordially

    Mehdi ABID

    Wednesday, November 15, 2017 3:04 PM

All replies

  • What sort of integration that you would like to achieve with Skype for Business? There is a native "integration" for Skype for Business, where you could click to call using Skype for Business and automatically prepare the call activity against the related record. 

    If you would explore further, there is Microsoft Flow connector that could generate meeting invite links for Skype for Business that can be tightly integrated with your Dynamics 365 process.

    Sunday, November 19, 2017 11:20 PM
  • Hi,

    Go to setting->administrator-> system setting

    in general tab you will find "Set the IM presence option" make it yes.


    Hope this helps. ----------------------------------------------------------------------- Santosh Bhagat If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

    Monday, November 20, 2017 5:42 AM
  • Hello,

    Refer this, this may help you.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/skype-business-integration


    Thanks and Regards.

    Tuesday, December 5, 2017 6:52 AM